2 mark questions

(i) Define Quality and Total Quality Management

(ii) What do you mean by TQC?
(iii) Who is Customer? Explain in brief.
(iv) What is Team Building?
(v) What is Bench Marking?
(vi) Define Quality Assurance System.
(vii) What do you mean by waste elimination?
(viii) Discuss the benefits of ISO 9000
(ix) What is concept of Quality System Standard?
(x) What is the force field analysis of Total employee involvement?

(i) Define ‘Quality Control’ and ‘Total Quality’.

(ii) What are the principles of Total Quality Management?
(iii) Explain MCKINSEY TQM model.
(iv) How TQC can be implemented?
(v) What is waste and how can it be found?
(vi) What are the advantages of Total Employee involvement?
(vii) Write down the different phases of Bench marking process.
(viii) Explain Juran steps of problem solving.
(ix) Describe the benefits of ISO 9000 scores standards.
(x) List various weaknesses of Taguchi Method.

3
(i) Define TQC and TQM
(ii) What are the characteristics of TQM?
(iii) Explain OAKLAND Model for TQM.
(iv) List various benefits of quality control
(v) What are the major sources of waste?
(vi) How can you achieve total employee involvement?
(vii) Define Bench-marking. Why organizations are going for bench-marking?
(viii) What do you understand by run chart, process decision programme chart?
(ix) Explain the need to quality assurance system in industry.
(x) What are the strengths of Taguchi methods?

(a) Explain the concept of quality.

(b) How has the concept of quality changed during recent years?
(c) Define total quality control.
(d) Distinguish between quality and total quality.
(e) What are costs of quality?
(f) What do you understand by waste management?
(g) What do you understand by ‘JIT’?
(h) Discuss the concept of bench-marking.
(i) How do you define a quality assurance?
(j) What are the elements of ISO 9001?

5
(a) Define total quality management
(b) What is the difference between ISO 9000 and TQM?
 (c) How total quality control can be implemented?
(d) Define Just in Time.
(e) What is Quality Circle?
(f) Write advantages of bench marking.
(g) Define quality assurance.
(h) What is the need of TEI?
(i) What do you understand by waste elimination?
(j) Write benefits of TQM.

6
a) Discuss the concept of TQM.
b) What are the objectives of TWM?
c) Discuss salient features of TQC,
d) Distinguish between TQM and ISO 9000.
e) What are dimensions of quality?
f) What is JIT?
g) What do you understand by Kanban?
h) What is quality circle?
i) What is quality system?
j) What is Documentation?

4 marks questions
I What are the elements of Total Quality Control? Explain.

III Explain the relation of customer and departments of an organization with block diagram

IV Explain the advantages and disadvantages of Total Employee Involvement.

V What is the relationship between Bench Marking and Total Quality Management?

VI What is the model for quality excellence? Explain in detail.

VII What do you mean by JIT? Explain the following in detail:

(i) Benefits of JIT

(ii) Elements of JIT
(iii) Layout for JIT System.

II What do you understand by cost of quality and value of quality? How do you balance
them?

III Summarize the contribution of the following persons to quality management

(i) Deming (ii) Crosby

IV Explain the term Quality Assurance Function also state the activities assigned to it.

V Identify the characteristics of formal benchmarking approach.

VI Explain briefly run chart, tree diagram, relation diagram and affinity diagram.

VII Define JIT. Describe its characteristics and explain the components/ element of IT in
detail.

II State the various stages which need to be controlled for ensuring proper quality of product
and for ensuring improvement in quality.

III Define JIT. State the pre-requisites to achieve JIT production effectively.
IV Explain budgeting as a valuable tool to the management of quality function.

V List the ten most do’s of a successful bench-marking programme.

VI Write structured problem solving processes. What are Juran steps of problem solving?

VII State the scope of quality control functions in an engineering industry. Give details of
various aspects and necessary steps to achieve quality control. State the role of inspection
in quality control.

II What do you understand by standards and what are the benefits of ISO 9000 series of
standards?

III Differentiate between various types of bench marking.

IV Explain the main elements of TQM. Why is customer focus so important in TQM?

V Discuss the benefits and drawbacks of MRP.

VI How do you define a quality circle? How does TEI increase through QC’s? Explain.

VII What are customer complains? What is the relevance of these complaints? How would
you proceed for handling customer complaints?

. Define quality. Enumerate the salient features of total quality control.

3. Describe basic principles of JIT. How workers can e involved through JIT? Explain.

4. What do you understand by design of experiments? Explain.

5. Describe the factors affecting process management.

6. Discuss the objectives of quality circles.

7. What is the role of benchmarking in TQM?

. How would you convince your boss for implementing ISO 9000 in our company?

3. Define benchmarking. What are different types of benchmarking?

4. Discuss the benefits of TQM.

5. How does JIT help the manufacturing system to improve productivity? Explain.

6. What is empowerment? What effort can e made to empower individual employee and their
groups in an organisation?

7. Compare and contrast JIT and MRP. Which is more suited to Indian companies?

II Explain the advantages and disadvantages of Total Employee Involvement.

III What is the relationship between Bench Marking and Total Quality Management?

IV Explain the term Quality Assurance Function also state the activities assigned to it.

V Write structured problem solving processes. What are Juran steps of problem solving?
VI Explain briefly run chart, tree diagram, relation diagram and affinity diagram.

VII How do you define a quality circle? How does TEI increase through QC’s? Explain.
8 marks questions
VIII What is the approach to implement ISO 9001 and ISO 9002? Explain in Detail.

Explain the term ‘Quality Function Deployment’ (QFD).. How can it be achieved? Explain in
detail

VIII How can you achieve Total employee Involvement? Write the concepts about human
beings. What are the employee involvement practices?

IX Write notes on any two of the following:

(i) ISO 9002

(ii) ISO 9003
(iii) Quality Control (QC) tools

VIII Explain/Justify the statements:

(a) TQM can succeed only if it has the support of Total Quality People.
(b) TQM is the need of modern Industrial Organization.

IX Write short notes on any two of the following:

(a) ISO 9000

(b) ISO 9002
(c) Failure mode effect analysis

VIII Explain benefits of Just-In-Time (JIT) manufacturing.

IX Write notes on:

(a) QFD
(b) QC tools

8. What is customer satisfaction? Discuss. Write about customer complaint and suggestion
system.

9. Write short notes on:

(i) Material Requirement planning.

(ii) ISO 9002

8. Discuss the factors affecting process management.

9. Write notes on the following:

(a) Quality Assurance System

(b) Taguchi methods.