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  • SOP Umpan Balik Ima

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    1. This standard operating procedure discusses feedback from community members and patients to healthcare administrators and leadership at a community health center (Puskesmas) to improve performance. 2. It establishes guidelines for receiving feedback, discussing issues, and following up on complaints in order to better serve the community. 3. Key steps include frontline workers documenting and directing complaints, notifying managers, holding meetings to address issues, and providing responses to those who gave feedback.

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    1. This standard operating procedure discusses feedback from community members and patients to healthcare administrators and leadership at a community health center (Puskesmas) to improve performance. 2. It establishes guidelines for receiving feedback, discussing issues, and following up on complaints in order to better serve the community. 3. Key steps include frontline workers documenting and directing complaints, notifying managers, holding meetings to address issues, and providing responses to those who gave feedback.

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    6 views2 pages

    SOP Umpan Balik Ima

    Uploaded by

    WawanEnzo
    1. This standard operating procedure discusses feedback from community members and patients to healthcare administrators and leadership at a community health center (Puskesmas) to improve performance. 2. It establishes guidelines for receiving feedback, discussing issues, and following up on complaints in order to better serve the community. 3. Key steps include frontline workers documenting and directing complaints, notifying managers, holding meetings to address issues, and providing responses to those who gave feedback.

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    of 2

    UMPAN BALIK DARI PELAKSANA

    KEPADA PENANGGUNG JAWAB


    PROGRAM DAN PIMPINAN PUSKESMAS
    UNTUK PERBAIKAN KINERJA
    No.Dokumen : /ADMEN/II/SOP/2018
    No. Revisi : 00
    SOP
    Tgl. Terbit : 28 Februari 2018
    Halaman : 1/1
    UPT
    SUPARDI,SKM
    Puskesmas NIP.197507041998031005
    Kelapa Kampit

    1. Pengertian Umpan balik adalah mekanisme penyampaian keluhan dan umpan balik
    dari masyarakat atau pengguna layanan puskesmas kepada penanggung
    jawab program dan pimpinan Puskesmas untuk perbaikan kinerja.
    2. Tujuan Sebagai acuan penerapan langkah – langkah umpan balik dari
    masyarakat atau pengguna pelayanan dapat diakses puskesmas atau
    sebaliknya.
    3. Kebijakan SK Kepala Puskesmas Nomor : / /PKMKK/II/2018. Tentang tata
    cara mendapatkan umpan balik, pembahasan dan tindak lanjut terhadap
    umpan balik.
    4. Referensi - Permenkes No 128 tahun 2004 tentang kebijakan Puskesmas
    5. Prosedur 1. Petugas menerima keluhan dari pengguna pelayanan Puskesmas.
    2. Petugas mencatat sumber informasi dan identitas informasi.
    3. Petugas mengarahkan informan akan unit pelayan yang dituju.
    4. Petugas mencatat keluhan dan menyampaikan kepada KTU.
    5. Tugas TU mencatat dibuku rekapan keluhan.
    6. Tugas TU menyampaikan kepada Kepala Puskesmas.
    7. Petugas yang terdiri dari Kepala Puskesmas, manajemen, pengelola
    membahas keluhan.
    8. Petugas mencatat hasil pembahasan keluhan dan menyampaikan
    umpan balik kepada informan.
    6. Diagram Alir
    7. Unit Terkait Semua unit di Puskesmas

    8. Rekaman Historis Perubahan


    No Yang Dirubah Isi Perubahan Tgl Mulai Berlaku

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