SOD Evens Mathew ¢. Crow VEWC 3124710720 maori con July 25,2018 General Counsel and Secretary ‘Twitter, Ie 1355 Market Street, Suite 900 San Francisco, California 94103 Re: Demand That Private, Stolen Content be Removed from Twitter Dear Ms, Gadde: | write on behalf of my client, Andrea Shand, concerning a Tweet posted by Twitter user @NatSeeGeek on July 20, 2018. Specifically, Ms, Shand objects tothe link tothe user's personal ‘website contained inthe Tweet, The linked webpage (attp//emma,best2018/07/20/a-note-on-the- ‘manaforttexts!) includes links to what the author describes as a database conta 1g more than 285,000 private text messages that were obtained by hacking Ms. Shand’s phone. ‘Twiter should immediately and permanently delete the offending Tweet and suspend the offending account to prevent dissemination of private, stolen text messages. According to the Twitter Rules, a user “may not publish or post other people's private information without their express authorization and permission.” (See Twitter Rules, ivate information and intimate media, tpshelp.witer.comvensruls-and-polisieswiter-rules). ‘While Titer notes haiti not violation ofits policy to tweet information “previously posted clseyhere onthe internet,” the Twitter ser @NatSeeGeek cannot use a website she crated and published! to satisfy Twitter's previously-posted exception. (See Report private information "Twitter user @NatSect is htpemma best! “dentifies herself as Emma Best. The websit linked in the offending Tweet 70 West Madison Stet, Sute 2900, Chicago, IL 60602 Offee 3124778700 « Fax 912.471.8701 erehelan:composted on Twitter, itpslhelp.itter:comven/safety-and-securityceport-sharing-personal- information) “Twitter has a range of options available to protect Ms. Shand’s privacy. (See Our Range of Enforcement Options, httns:/help twitter com/en/ules-and-policies/enforeement-option, ‘According to Twitter's terms of service, auser’s account may be suspended or terminated for many reasons, including violating the “Twitter Rules.” (See Twitter Terms of Service at 4. “Using the Services,” hipsi/iwiter.comen/os.) Pursuant to Twitter's terms of service, Ms. Shand demands that Twitter permanently delete the offending Tweet containing a link to a website that allows public access to private, stolen text messages and suspend @NatSeeCeek's Twitter acount On July 24, 2018, 1 reported @NatSeeCeek’s post of Ms. Shands private, stolen information via Twiter's reporting proces ee hpi. com/orms/rivate information) The following dey, July 25,2018, [recived ‘stock response indicating thatthe reported content did not violate Twit’ private information policy and therefore would not be removed. That response is unacceptable, After these private, stolon messages were linked in the offending Tweet, several members of my client's family have received harassing and threatening messages. Should Twitter fil to resity user @NatSecGeek's violation of the Twiter Rules immediately by removing access to her private, stolen content, Ms. Shand intends to pusue all legal remedies available to recover any damages she may suffer asa result Matthew Crow!