What do you see?

What is the topic of our class?

This word was designed for

motorists
 English for hotel staff

Identificar el vocabulario relacionado al tema

para poder realizar una reservar o cancelación
en el hotel.

Extrae información de un texto escrito

para poder elaborar un dialogo en que
realice una reserva o cancelación en el
hotel usando el vocabulario y gramática
apropiado.
 English for hotel staff

Working in the hotel industry you will come across many types of
travellers. Some will be business guests, others will be tourists and
visitors. Many will speak a different language other than your own.
Chances are, plenty of your guests will speak English. Do you know how
to speak politely to a guest in English? Can you understand their
requests and serve them accordingly? Whether your job is to take
reservations or clean the hotel rooms, these pages can help you learn
important words and expressions to use on the job in the hotel
industry.
What words are related to a hotel?

RECEPTION
DESK

ROOM HOTEL BELLBOY

LIFT

• Work in groups and make a visual organizer.

LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.

BELLBOY/ BELLHOP

LUGGAGE CART
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.

ROOM SERVICE

ADJOINING ROOMS
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.

PULL OUT COUCH

VALET
LOOK AT THE PICTURES AND WRITE
THE NAME OF EACH ONE.

VENDING MACHINE

KEY CARD
 USE YOUR DICTIONARIES AND LOOK UP
THE MEANING OF THE FOLLOWING WORDS

WORD MEANING
ADJOINING ROOMS
AMENITIES
BELLBOY
CHECK –IN
CHECK-OUT
COT
DAMAGE CHARGE
MAID
INN
HOT TUB
KITCHENETTE
 USE YOUR DICTIONARIES AND LOOK UP
THE MEANING OF THE FOLLOWING WORDS

WORD MEANING
LATE CHARGE
LINEN
LUGGAGE CART
PARKING PASS
VACANCY
VALET
VENDING MACHINE
WAKE UP CALL
WEIGHT ROOM
KEY CARD
WAKE-UP CALL
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

ADJOINING ROOMS
two hotel rooms with a door in the centre
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

AMENITIES
local facilities such as stores and restaurants
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

ATTRACTIONS
things for tourists to see and do
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BAGGAGE
bags and suitcases packed with personal belongings
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BED AND BREAKFAST a home that offers a place to stay and a place to
NOUN eat
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BELLBOY
a staff member who helps guests with their luggage
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BAGGAGE
bags and suitcases packed with personal belongings
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BAGGAGE
bags and suitcases packed with personal belongings
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BOOK
arrange to stay in a hotel
VERB
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

BROCHURES small booklets that provide information on the local

NOUN sites and attractions
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

CHECK-IN
go to the front desk to receive keys
VERB
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

CHECK-OUT
return the keys and pay for the bill
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
COMPLIMENTARY
BREAKFAST free of charge
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

COT, ROLLAWAY BED

a single bed on wheels that folds up
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

HOUSEKEEPING,
staff members that clean the rooms and linen
MAID NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

ICE MACHINE a machine that automatically makes ice that guests

NOUN can use to keep drinks cold
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

INDOOR POOL
place for guests to swim inside the hotel
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

INN
another word for "hotel"
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
JACUZZI, HOT TUB,
WHIRL POOL a small hot pool for relaxation
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

KITCHENETTE
a small fridge and cooking area
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

LATE CHARGE
a fee for staying past the check-out time
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

LINEN
sheets, blankets, pillow cases
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

PARKING PASS a piece of paper that guests display in the car

NOUN window while in the hotel parking lot
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
SOFA BED, PULL-
OUT COUCH a bed built into a sofa or couch
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF
VACANCY
NOUN
available rooms
VACANT
ADJ
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

VALET
staff that parks the guests' vehicles
NOUN
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

VENDING MACHINE a machine that distributes snacks and beverages

NOUN when you insert coins
LET’S SEE THE VOCABULARY RELATED
TO HOTEL STAFF

WAKE UP CALL a morning phone call from the front desk, acts as an
NOUN alarm clock
Now , work in groups and make 10 sentences
using the new vocabulary learnt in class.

•If you want we can book your

parents in an adjoining room.

•We are located downtown, so we

are close to all of the amenities.
Finally, make a conversation at the hotel where
you check- in or check- out.