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    R H Ppen T U R I I I: A On Ays

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    Dell Computer Corporation pioneered a direct sales model that allowed customers to customize their PCs online and receive quick delivery, revolutionizing the PC industry. Other notable service innovations include Netflix pioneering online streaming and rental by mail to disrupt video rental stores, and Zipcar making car sharing widely available in urban areas through innovative models for hourly rental.

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    R H Ppen T U R I I I: A On Ays

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    debora
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    Dell Computer Corporation pioneered a direct sales model that allowed customers to customize their PCs online and receive quick delivery, revolutionizing the PC industry. Other notable service innovations include Netflix pioneering online streaming and rental by mail to disrupt video rental stores, and Zipcar making car sharing widely available in urban areas through innovative models for hourly rental.

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    Dell Computer Corporation pioneered a direct sales model that allowed customers to customize their PCs online and receive quick delivery, revolutionizing the PC industry. Other notable service innovations include Netflix pioneering online streaming and rental by mail to disrupt video rental stores, and Zipcar making car sharing widely available in urban areas through innovative models for hourly rental.

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    © All Rights Reserved
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    10 views1 page

    R H Ppen T U R I I I: A On Ays

    Uploaded by

    debora
    Dell Computer Corporation pioneered a direct sales model that allowed customers to customize their PCs online and receive quick delivery, revolutionizing the PC industry. Other notable service innovations include Netflix pioneering online streaming and rental by mail to disrupt video rental stores, and Zipcar making car sharing widely available in urban areas through innovative models for hourly rental.

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    Service In novations

    Service is another area in which innova tion pl ays a key role. G reat
    things happen when people rethink how best to serve cu stomers.
    Service i n nova tion som etimes prod uces win n ing business m odels.
    Herc a re just a few n ota bl e exa mples:

    • Dell Computer Corpor;1tion.Dell's PCs ;ire very good, but they


    share the same technologies as machines offered by competitors.
    Wha t originally set this company apart and gave it a competitive

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