Jessica Chong

Driven business professional in the global IT & Telecommunications industry eager to

expand analytical and problem solving skills in a fast paced environment. Regarded
for excellent communication and teamwork skills through management of projects and
collaboration with diverse and geographically dispersed teams.

Area of Expertise
 People & Culture  Presentation & Story Telling
Contact Information  Organizational Change & Transformation  Stakeholder Management
 Governance & Reporting Analytics  Process Improvement
Email
jessicaxychong@gmail.com Work Experience
TELSTRA Project Specialist
Phone Program Leadership role, overseeing the development and execution of
+852 6751 1910 Hong Kong
Telstra’s Sales & Service functional Operating model and organizational
Feb 2018
re-design across 12 countries, on behalf of the Executive Leadership
Location Current Team
Australian Citizen, Hong Kong • Collaborate with a cross domain team, managing work allocation and
Resident overseeing project progress, driving on-time milestone achievement of
financial outcomes
LinkedIn • Engage internal stakeholders, building influential relationships to
www.linkedin.com/in/jessicachong2305 enable accurate tracking of timelines, governance and benefits,
reporting progress to Group Executive Director
• Assessment and management of program risks, including
Highlights dependencies, business complexity; acting as an escalation point for
complex issues
- Led the largest sales • Developed the leadership alignment and organizational readiness
organizational transformation approach for the successful implementation of the project which
program in 5 years for Telstra impacted over 500 employees
International
TELSTRA Business Analyst
- Managed Telstra’s first award- Integral member of the Capability team responsible for delivering cross
winning International Graduate Hong Kong
functional set of improvements to support customer experience,
Program Aug 2016
employee satisfaction and growth
Jan 2018 • Partnered with HR to develop People & Culture plan to operationalize
- Organized Global Strategy
Roadshows in HK, SG, UK, US and implement into Telstra International: Graduate program, talent
hosting over 600+ staff reviews, succession plans, core capabilities and reward & recognition
initiatives to support Telstra growth
- Awarded the Global Services • Developed delivery and service metrics for the executive,
Team Award for executing and management and operational level cadence to ensure collective cross
embedding the FY17 Advocacy business stewardship of metrics and improve overall Book-to-Bill
Strategy, covering 1200+ staff • Managed planning, monitoring and reporting of activities of a Product
Design Program from scope definition to delivery, ensuring the
- Selected for Telstra’s Emerging
achievement of agreed business objectives and end-state processes
Leaders Program
TELSTRA Business Graduate
- Mentored and coached teams of 18 month rotation program working across Global Enterprise Services
graduates Hong Kong
& Melbourne providing collaborative support and leadership across end-to-end project
initiatives
Feb 2015
• Collaborated with management, marketing and communications team
Skills Aug 2016
to formulate key milestones in embedding the FY16 International
Advocacy Strategic program
- Leadership - Research & • Built the operating framework and dashboard for the Executive
Business Business Review cadence for International Operations
- Communication Planning • Operationalized a Data Centre uplift program, working closely with
- Problem - Data Analysis cross-functional stakeholders to execute on 3 year plan and achieve
Solving NATIONAL business growth
- Project AUSTRALIA BANK Small Business Advisor
- Emotional Management
Intelligence Melbourne Handled in-bound calls to service customer and banker enquiries to
- Office 365 / Aug 2013 various customers’ situations to achieve an effective solution for
- Agile Trello / Slack delinquent credit card, personal and home loan accounts
Methodology Jan 2015

Education & Professional Development

PMI Certified Associate in Project Management*
Hobbies & Interests 2018
- Dragon Boat - Personal AUSTCHAM Active Member and 2017 Mentor Program Participant
Portfolio 2017
- Outrigger Canoe Management
AXELOS ITIL V3 Foundations Certification
- Australian Rules - Business 2017
Football (AFL) literature
The University Bachelor of Commerce
- Hiking & Squash - Emerging of Melbourne (Majors in Accounting & Finance)
Technologies Australia
2009 – 2011 * Pending