Instructional Designer

SEPHORA San Francisco, CA, US

Job description
Job ID: 152584
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Human Resources

Position: Instructional Designer

Location: San Francisco, CA

About Education At Sephora

The investment in training and education for Sephora employees is unparalleled in the retail
industry—both in product knowledge and in career development. Our education department is
integral to the success of the company because we strongly believe that investing in our employees
as beauty experts is what sets us apart. From product 101 to application techniques to artistry and
trend, the education department drives the training strategy and provides the tools for our store
employees to be the most knowledgeable in the industry.

Your Role At Sephora

The Instructional Designer is responsible for developing innovative and engaging learning
experiences to support overall store curriculum. This includes working collaboratively with SMEs and
Development production teams to create learning content using adult learning principles and should
incorporate mixed media and sound instructional design/development methodologies. The ideal
candidate possesses a combination of creative instructional design skills and technical knowledge
and is passionate about building best in class learning, implementing new technologies, in a fast-
paced and constantly changing environment. You will also:

• Design and develop blended learning curriculums, job aids, assessment tools, and facilitator
guides that incorporate adult learning principles resulting in personalized and relevant content,
knowledge retention, and applied skills that support the client experience
• Conduct analysis to determine learning and performance objectives and scalable instructional
strategies and solutions
• Communication with SMEs and cross-functional teams to define deliverables, project
framework, milestones, and content is clear and understandable to the entire production team
and partners.
• Coordinate, manage and execute all aspects of training development including storyboarding,
building and revising training based on SME input.
• Establish and maintain relationships with cross functional partners, identify SME needs, and
streamline multiple content sources for cohesive storytelling and optimal learner retention.
• Conduct tests to assess effectiveness of training solution
• Ensure training content adheres to overall Education and Sephora strategy, as well as technical
specifications and brand guidelines.
• Serve as subject matter expert in development trends, training tools and platforms while
continuously exploring new and innovative approaches
• Communicate regularly with stakeholders proposing recommendations and innovative learning
solutions to solve organization needs and advocate for the learner experience, and develop
program updates accordingly
• Connect with EDU and Field partners to ensure the integration of relevant learning initiatives
and follow-up activities to drive behavioral change within the organization
• Manage team and contractors to support curriculum development, as needed.

We’re Excited About You If You Have

• 3 - 5 years instructional design experience focused on instructor-led, digital (i.e. eLearning,

webinars, interactive pdfs etc) and blended learning.
• Demonstrated expertise in effective Instructional Design methodologies to drive Education
strategies; experience in curriculum development for retail, beauty or corporate environments,
preferred
• Proven ability to manage projects and partner with various levels in the organization
• Proficiency in eLearning tools (Captivate 2017, Articulate 360, Camtasia etc), Responsive
Design, Audio editing program (i.e. Audacity), and Learning Management Systems (i.e.
Cornerstone) a plus
• Intermediate to advanced skill in Adobe Create Cloud, Microsoft Office, HTML5 and CSS
• Experience with graphic design, video, micro-learning, responsive design, gamification,
simulations, animation/motion graphics preferred
• High-level attention to detail and accuracy in execution of work and tasks
 • Ability to travel as required

You’ll Love Working Here Because

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind
leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various
times throughout the year. (Think your friends and family love you now? Just wait until you
work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining
experiential retail with a digital focus and creating the most loved beauty community in the
world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time
off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and
Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the
world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and
Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you
won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our
stores in providing the best possible experience for every client. Dedicated teams cater to our
client’s every need by creating covetable assortments, curated content, compelling storytelling,
smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident
individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the
passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora is an equal opportunity employer and values diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender
identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is
committed to working with and providing reasonable accommodation to applicants with physical
and mental disabilities.Sephora will consider for employment all qualified applicants with criminal
histories in a manner consistent with applicable law.

Company Overview

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora
was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside
in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA
COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup,
skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education
hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one
service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and
FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-
growing presence on social-media make it the world's premier digital beauty destination.