NUEVO LAREDO University of Technology

TEACHER:
MBA. Mauro Cano.

STUDENT:

Jose Luis Lara Hernandez

Matter:

Operation and maintenance protocols.

CAREER:

Industrial maintenance engineering.

GROUP: 7 A
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PROCEDURES MANUAL
Corrective maintenance.

CONTENT.

Index

objective .................................................................................................................. 3

Scope. ..................................................................................................................... 3

References . ............................................................................................................ 3

Definitions................................................................................................................ 3

guidelines ......................................................................................................................... 4

Maintenance Description. ........................................................................................... 5, 6

Order instructions for filling Corrective Maintenance Service.

....................................................................................................................................... 7.8

Conclusion. ...................................................................................................................... 9

Annexes. ........................................................................................................................ 10

1. OBJECTIVE
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Corrective maintenance.
Address and correct efficiently and opportunity strikes and unexpected failures of
machinery and equipment to minimize downtime.

2. REACH
Applicable to all equipment, machinery and facilities for the organization.

3. REFERENCES
ISO 9001: 2008 Service Request (F-AD-01-02) Purchase Requisition (F-AL-01-02)
Agreement establishing the General Internal Control Standards are set in the Field
of the Federal Public Administration Annex "What we should know as to control
documents Integrated Management System"

4. DEFINITIONS

Corrective maintenance: Activities are developed to correct the faults declared

that impede the proper functioning of the machinery and equipment for its proper
function.

Minor faults: They are those that are served by the plant maintenance personnel
and does not require expert advice

Major faults: They are those that by their complexity must be addressed by the
manufacturer or specialized external services.

Guidelines.
It is the responsibility of the Head of Maintenance:

 Report any failure or fault indication Supervisor / Coordinator of

Production for care.
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Corrective maintenance.
 It is the responsibility of the Deputy Chief Procurement and
Maintenance, maintain an inventory of spare parts often used.
 Notify Production Management, presented a failure majeure, ie total stop
of equipment and / or machinery.
 Subgerencia feedback to the Procurement of those suppliers of goods
and / or services that do not meet the specified requirements and
features for purchase and / or contracting.
It is the responsibility of maintenance personnel:
 Immediately address the Orders of Service for Corrective Maintenance as
required.
 Find out the real causes of the failure or stoppage of machinery and / or
equipment and notify the Supervisor and / or Production Coordinator.
 Perform corrective maintenance prioritize faults for corrective maintenance
according to the following criteria:
 Failures that endanger the physical safety of staff.
 Fallas representing the total or partial stoppage of equipment and / or
machinery.
 Failures that could jeopardize product quality.
 Notify the head and / or Maintenance Supervisor immediately if minor
corrective maintenance during the need for the intervention of specialized
personnel is detected and / or change parts.
It is the responsibility of the Administration and Finance.

 Provide tools, spare parts and equipment needed to perform corrective

maintenance as soon as possible and failing to authorize the hiring of
specialized services.

Description of Maintenance.
Do
Actor Description
not.

Planning.
Mantenance staff. 1 User receives verbal request for maintenance.

Mantenance staff.
Head of Maintenance and / or
Maintenance Supervisor
Execution.
Mantenance staff
Mantenance staff
Mantenance staff
Mantenance staff
Mantenance staff
Mantenance staff
Head of Maintenance and / or
Maintenance Supervisor
Head of Maintenance and / or
Maintenance Supervisor
Head of Maintenance and
Purchasing
Head of Maintenance and / or
Maintenance Supervisor
External staff
External staff
Head of Maintenance and / or
Maintenance Supervisor
External staff
Control.
Head of maintenance and / or
Maintenance Supervisor
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Corrective maintenance.
It comes with the user, delivers a format of maintenance
2 service order which must requisitar and executes the
requested work
Should address several service orders simultaneously
3
determine the priority.
Performs diagnostic equipment failure and / or machinery
4
required Is is specialized external service?
No specialized external service is required. They are
5 scheduled and corrective maintenance activities are
performed
Check electrical or electronic mechanical conditions
6
depending on the nature of the reported fault.
Does the user receives under the equipment and / or
7
machinery?
8 No. Continue activity 6
Yes. User Compliance signature is obtained in
9
"maintenance service order".
If specialized external service is required, it generates a
10
service request
Application Management service production is sent for
eleven
authorization signatures.
It takes service request which is assigned page and
12 stamped receipt. Maintenance keeps a copy for your
control.
It communicates with external specialized service to
13
request the required technical support.
14 External staff performs diagnosis: Parts required?
fifteen No. Continue activity 6
Yes. requisitioning is made and carried to assign folio
16
storage system system. Maintenance control copy stays.
17 This continuous activity 6.
Archiving service orders corrective maintenance and
18
external technical report on file for each machine.
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Corrective maintenance.
Evaluation / Improvement.
Mantenance staff Check earrings and improvements to be made in corrective
19
maintenance.

Order instructions for filling Corrective Maintenance Service.

Have documents that allow report, request,
Objective: schedule and monitor corrective maintenance
services on the ground. (Eg Annex 1).
Responsible for drawing: Anyone applying for a maintenance job
Frequency: Whenever required corrective maintenance
Responsible for reviewing: Maintenance manager
Responsible for authorization: Maintenance manager
Form filling: Manual

Do
Element Description
not.
1 Date Note the date of request for corrective maintenance activities.
2 Hour Note the time of request for corrective maintenance activities
3 First name Write down the name of the applicant requiring the service.
4 Department Write down the name of the department where the service is requested
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Corrective maintenance.
5 Area Write down the name of the area where the service is requested
Mark X (cross) in the box to specify whether maintenance is required in a
6 Data
machine, a computer, a facility or office.
Mark X (cross) in the box to specify whether maintenance is mechanical,
7 Type of fault
electrical, or other specialized, explaining what.
Character of Mark an X (cross) in the box to specify whether its maintenance requires
8
Service extra-urgent, urgent or ordinary care.
Description Describe the failure or defects observed in equipment, facilities or offices,
9
de Falla which require corrective maintenance machines.
Reception Record the date the maintenance work order is delivered to the maintenance
10
date area.
Reception Record the time the maintenance work order is delivered to the maintenance
eleven
Time area.
Marking X (cross) in the rectangle that specifies the action to take to resolve
12 Diagnosis
the problem according to the fault diagnosis.
Scheduled Annotate scheduled date and time to repair the fault, and the date and time of
13
repair completion of the service.
Activities clearly describe all corrective maintenance activities that were carried out by
14
performed maintenance personnel

fifteen Observations Note any additional comments regarding the service performed.
Deliver the Write down the name and signature of the technician who performed the
16
service servicing.
I received Annotate name and signature of the applicant as Vo. Bo. maintenance service
17
pursuant executed.
Write down the name and signature of the Supervisor and / or Production
18 approved
Coordinator as Vo. Bo. maintenance service executed.
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Conclusion:
I think that with the standardization of work procedures is to regulate and
standardize all its operative phases to avoid disruptions that could cause losses to
businesses as well as the material and in extreme cases loss of any person, is why
safety aspects should be highlighted within the standard working procedure, so
that the operator knows how to act properly in the different phases of the task.
Integrating work procedures and safety standards must be flexible and most
understandable for the operator to successfully perform their work without any
problems, would not be wrong to introduce rules or safety recommendations as to
be describing different stages of the task, or would develop a specific section on
safety standards within a procedure or work instruction,
Responsible for the areas of work and production processes are the ones who
should care for the development of work procedures and specific safety standards,
with the opinion and collaboration of workers in order to develop a simpler process
operators.
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Corrective maintenance.

Annexes:
Appendix 1