Joy Robbins

Instructional Designer with 10 years of experience designing high-quality, effective training.

214.770.5632 Dallas, TX joyrobbins0@gmail.com

Experience
Content Developer at AmerisourceBergen Corporation Feb 2018 – Aug 2018
• Performed upfront needs analyses for pharmaceutical product roll-out in business units,
including sales, marketing, benefits verification, and pharmacy.
• Wrote job aids and reference materials (Microsoft Office suite, Camtasia, SnagIt) for new
pharmaceutical products.
• Coordinated training and development timelines with subject-matter experts, operations
managers, training staff, and remote employees.
• Developed e-learning courses (Articulate Storyline 3 and Adobe Captivate 2019) on oncology
and hepatitis C with both clinical and non-clinical tracks for a diverse audience of learners.
• Wrote scripts and recorded, edited, and published audio narration using Audacity audio editing
software.
• Designed and implemented an escape room to train new hires on the company’s four pillars:
oncology, hepatitis C, traditional specialties, and rare diseases.

Instructional Designer at MLink Technologies Aug 2017 – Feb 2018

• Consulted with clients to identify training requirements, create development timelines, and
provide storyboards for review and feedback (Microsoft Office suite).
• Created rapid e-learning prototypes in Adobe Captivate 2019 to meet a client’s accelerated
development timeline.
• Wrote scripts and edited audio narration files provided by a contractor using Audacity software.
• Edited on-screen text and closed captioning text for interactive scenarios and educational
games.
• Partnered with vendors to provide voice talent for a client’s e-learning curriculum.

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IT Educational Analyst II at Lennox International Aug 2014 – Aug 2017

• Conducted needs analyses, developed training and development timelines, coordinated

schedules with SMEs, and produced courses and curriculum with high quality and within
deadlines.
• Created new e-learning courses on SAP computer systems using Articulate Storyline, Adobe
Captivate, and Camtasia.
• Wrote scripts and recorded, edited, and published audio narration using Audacity software.
• Re-designed existing SAP computer system end-user implementation curriculum and e-
learning courses to reduce training time by 50%.
• Collaborated with IT project managers, operations managers, and subject-matter experts to
support product training, resulting in a 30% increase in training materials.
• Designed and facilitated instructor-led training courses on SAP computer systems, including
train-the-trainer and end-user training for sales managers.
• Developed end-user manuals in collaboration with the IT department for store managers using
new hand-held scanners.
• Managed courses and analyzed summative assessments to determine course effectiveness in
the Learning Management System (LMS).
• Leveraged survey tools such as SurveyMonkey to assess the quality of training courses and
instructor-led training.

Senior Curriculum Writer at Edmentum, Inc. Jun 2008 – Aug 2014

• Designed custom computer-based training for customers in the Allied Health fields, including
dental assisting, pharmacy technician, and certified nursing assistant, using reality-based
scenarios, branching scenarios, and clinical simulations.
• Templatized clinical scenarios to create a library of targeted interactive exams that reduced
development time by 20%.

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Education
University of Wisconsin-Stout
• Master's Degree in Education, May 2016
• Professional Development Certificate in Instructional Design, December 2014

Texas Woman’s University

• Bachelor’s Degree in General Studies, May 2008

Certifications
• Flipped Learning 3.0 Level 1 Certification, Flipped Learning Global Initiative, August 2018
• Level 1 Certification: Gamification Apprentice, Sententia Gamification Consortium, June 2017

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