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    This job posting is for a part-time customer service agent fluent in Mandarin Chinese to work at London Heathrow Airport. The ideal candidate will have experience in customer service and knowledge of check-in systems. Duties include checking in passengers and baggage, security screening, providing customer assistance, monitoring baggage charges, passport checks, and ensuring compliance with regulations. The position requires excellent communication skills and a flexible approach, as shifts will rotate to suit business needs. Applicants should submit a cover letter and CV by September 30th to the listed HR contact for consideration. Successful candidates will be interviewed, and must be legally authorized to work in the UK.

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    This job posting is for a part-time customer service agent fluent in Mandarin Chinese to work at London Heathrow Airport. The ideal candidate will have experience in customer service and knowledge of check-in systems. Duties include checking in passengers and baggage, security screening, providing customer assistance, monitoring baggage charges, passport checks, and ensuring compliance with regulations. The position requires excellent communication skills and a flexible approach, as shifts will rotate to suit business needs. Applicants should submit a cover letter and CV by September 30th to the listed HR contact for consideration. Successful candidates will be interviewed, and must be legally authorized to work in the UK.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    28 views1 page

    Flowchart Doc Check SoC

    Uploaded by

    Azeem
    This job posting is for a part-time customer service agent fluent in Mandarin Chinese to work at London Heathrow Airport. The ideal candidate will have experience in customer service and knowledge of check-in systems. Duties include checking in passengers and baggage, security screening, providing customer assistance, monitoring baggage charges, passport checks, and ensuring compliance with regulations. The position requires excellent communication skills and a flexible approach, as shifts will rotate to suit business needs. Applicants should submit a cover letter and CV by September 30th to the listed HR contact for consideration. Successful candidates will be interviewed, and must be legally authorized to work in the UK.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Part –Time Customer Service Agent

    Mandarin speakers
    London Heathrow - Customer Services
    Experience
     Previous experience of primarily working within Customer Services ideally in a customer facing role
     A good working knowledge of various check-in systems is desirable
     The ideal candidate will have excellent communication skills and the ability to motivate a team
     Fluent in Chinese - Mandarin
    Desirable Skills
     Excellent communication & interpersonal skills
     Flexibility
     Innovative
     Achievement orientated
     Energy/drive
     Courteous
     Patient and understanding
     Security Aware
    Key Tasks
     Checking in of Passenger and Baggage for their respective flights
     Asking Security questions
     Offering and providing assistance to customers, including those with special needs
     Monitoring of Baggage Weights and applying Excess Baggage Charges if applicable
     Checking Passport and Visa Documentation
     Positive reconciliation of Passengers at Boarding Gates
     Conduct Boarding and Passenger Announcements
     Boarding and disembarkation of passengers
     Ensure compliance with CAA regulations and airport authority byelaws
     Comply with Health and Safety at Work act.
     To undertake any other duties as required by management, commensurate with the grade of the post
     Promote at all times the Vision, Mission, Values of dnata
    Hours of work:
     20 hours per week on a rotating shift pattern to suit the Business Operation
     The job holder must have a flexible approach to working variable shift patterns

    If you believe you have the drive and enthusiasm required, apply in writing with an up to date CV and covering letter
    advising why you are suitable for this position to:
    Joanne Rackley, HR, Room 2513. Southwing Office Block, Terminal 3, London Heathrow Airport, TW6 1AA
    E-mail: joanne.rackley@dnata.co.uk

    Successful applicants will be shortlisted for interview, and must have the legal right to work in the UK
    Internal candidates – please ensure you have informed your manager of your application
    Closing date 30th September 2018

    dnata Ltd is an equal opportunities employer

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