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    311 Call Center

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    Abhishek Chandna
    This table shows the abandonment rate for an online service over 22 days, with rates ranging from 5% on day 12 to 34% on day 21. The abandonment rate was generally between 9-11% for most of the first two weeks, but then increased significantly from days 15 to 22, peaking at 34% on day 21 before declining to 20% on the final day.

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    311 Call Center

    Uploaded by

    Abhishek Chandna
    17 views1 page
    This table shows the abandonment rate for an online service over 22 days, with rates ranging from 5% on day 12 to 34% on day 21. The abandonment rate was generally between 9-11% for most of the first two weeks, but then increased significantly from days 15 to 22, peaking at 34% on day 21 before declining to 20% on the final day.

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    311CallCenter.xlsx

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    This table shows the abandonment rate for an online service over 22 days, with rates ranging from 5% on day 12 to 34% on day 21. The abandonment rate was generally between 9-11% for most of the first two weeks, but then increased significantly from days 15 to 22, peaking at 34% on day 21 before declining to 20% on the final day.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    17 views1 page

    311 Call Center

    Uploaded by

    Abhishek Chandna
    This table shows the abandonment rate for an online service over 22 days, with rates ranging from 5% on day 12 to 34% on day 21. The abandonment rate was generally between 9-11% for most of the first two weeks, but then increased significantly from days 15 to 22, peaking at 34% on day 21 before declining to 20% on the final day.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 1

    Day Abandonment rate (%)

    1 10.00
    2 9.00
    3 9.00
    4 6.00
    5 9.00
    6 9.00
    7 14.00
    8 11.00
    9 9.00
    10 10.00
    11 7.00
    12 5.00
    13 9.00
    14 10.00
    15 13.00
    16 17.00
    17 24.00
    18 26.00
    19 21.00
    20 23.00
    21 34.00
    22 20.00

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