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CaseStudy BELTCON PDF
CaseStudy BELTCON PDF
CaseStudy BELTCON PDF
Fecha: 02/07/2018
Nombre del docente: Javier Penelo Rivas
The company has a long and successful experience working with independent
distributors, who are able to provide local 24-hour service.
1. Quality System
The company has built its own Quality System (as mentioned, Quality is one of
the most important subjects for Management), but the whole system is a focus
on controlling product quality and not in process management and/or continuous
improvement.
They control product specifications through checklists and other records, and
there are some indicators in place (such as internal rejects or customer
complaints) but not well structured.
Management has realized that the organization needs to go further, and decided
to implement a Quality Management System according to ISO 9001:2015, and
so asked an external consultant (you) to help in that process.
b) Build the BELTCON Process Map. In this process map, you should show
the interrelationship between the different processes identified.