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  • Useful Phrases and Vocabulary 3

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    sandra vujic
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    The document provides examples of useful phrases for complaining and apologizing in emails. For complaining, it suggests beginning with phrases like "I'm writing to complain about..." or "We're not happy with...". For apologizing, it recommends apologies like "I do apologize for the delay in replying" or "Sorry for the delay in getting back to you." The phrases can help make emails more formal or informal depending on the context and recipient.

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    The document provides examples of useful phrases for complaining and apologizing in emails. For complaining, it suggests beginning with phrases like "I'm writing to complain about..." or "We're not happy with...". For apologizing, it recommends apologies like "I do apologize for the delay in replying" or "Sorry for the delay in getting back to you." The phrases can help make emails more formal or informal depending on the context and recipient.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    49 views2 pages

    Useful Phrases and Vocabulary 3

    Uploaded by

    sandra vujic
    The document provides examples of useful phrases for complaining and apologizing in emails. For complaining, it suggests beginning with phrases like "I'm writing to complain about..." or "We're not happy with...". For apologizing, it recommends apologies like "I do apologize for the delay in replying" or "Sorry for the delay in getting back to you." The phrases can help make emails more formal or informal depending on the context and recipient.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Useful phrases and vocabulary 3

    The register of an email ( how formal or informal it is) depends on the type of the message you are
    writing and who you are writing to. The words and expressions used in an email can make it formal or
    informal. Whether a phrase is too formal or too informal depends on the context of the email and your
    writing style.

    Complaining

    I’m writing to complain about…

    I’m writing to express my dissatisfaction with …

    We’re not happy with …

    I was disappointed to find / hear ….

    I think you should know about ….

    I’m afraid that …

    I’d like to make a complain about …

    Unfortunately, …

    Apologizing

    I do apologize for the delay in replying.

    Sorry for the delay in getting back to you.

    Sorry I didn’t know

    I’m afraid I can’t help you

    We must apologize for …

    We deeply regret …

    My sincere apologies

    We apologize for any inconvenience caused.

    Please accept our apologies.

    I’m so sorry …

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