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    AL IT R of Complaint: Details

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    Annabelle Lee Escritora
    Paul Brown wrote a letter of complaint to the Kings Hotel regarding his disappointing stay. He and his wife were dissatisfied with the lack of a sea view room they had reserved and paid for. Upon arrival, they were placed in a room overlooking rubbish bins instead of the ocean. To make matters worse, there was no hot water in their room. When they informed the front desk, they were told of issues with the water heating system. Due to the distress caused by these problems, Brown requested a full refund and expected the hotel to address the complaint promptly.

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    AL IT R of Complaint: Details

    Uploaded by

    Annabelle Lee Escritora
    12 views1 page
    Paul Brown wrote a letter of complaint to the Kings Hotel regarding his disappointing stay. He and his wife were dissatisfied with the lack of a sea view room they had reserved and paid for. Upon arrival, they were placed in a room overlooking rubbish bins instead of the ocean. To make matters worse, there was no hot water in their room. When they informed the front desk, they were told of issues with the water heating system. Due to the distress caused by these problems, Brown requested a full refund and expected the hotel to address the complaint promptly.

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    Inglés Uned, lengua y literatura españolas

    Original Title

    letter+of+complaint

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    Paul Brown wrote a letter of complaint to the Kings Hotel regarding his disappointing stay. He and his wife were dissatisfied with the lack of a sea view room they had reserved and paid for. Upon arrival, they were placed in a room overlooking rubbish bins instead of the ocean. To make matters worse, there was no hot water in their room. When they informed the front desk, they were told of issues with the water heating system. Due to the distress caused by these problems, Brown requested a full refund and expected the hotel to address the complaint promptly.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    12 views1 page

    AL IT R of Complaint: Details

    Uploaded by

    Annabelle Lee Escritora
    Paul Brown wrote a letter of complaint to the Kings Hotel regarding his disappointing stay. He and his wife were dissatisfied with the lack of a sea view room they had reserved and paid for. Upon arrival, they were placed in a room overlooking rubbish bins instead of the ocean. To make matters worse, there was no hot water in their room. When they informed the front desk, they were told of issues with the water heating system. Due to the distress caused by these problems, Brown requested a full refund and expected the hotel to address the complaint promptly.

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    © All Rights Reserved
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    of 1

    A LEITER OF COMPLAINT

    In a letter of complaint, there is a request for action to be taken concerning an unsatisfactory situation, Look at
    the topic below. Then study the plan and read the model. .

    TOPIC:
    Write a letter of complaint to a hotel in which you were disappointed with the service,

    12 Sandmoor Lane
    DETAILS
    Address oj pe.rsoill- Norwood
    writif'!:9 the. Idte.r London SE19 4FB

    Dllf.te. 22nd October, ~OlO

    NIlf.me./Title. oj pe.rsoill- The Manager


    he.if'!:9 writte.iIl- to Kings Hotel
    High Street
    Brighton
    ejREETINej Dear Sir or Madam,
    OPENINej I am writing to complain about my recent stay at your hoteL My wife
    Ope.lIl-if'!:9re.l1Mlrks,
    and I were extremely disappointed with the facilities and with the
    fir writif'!:9
    re.ll(sOill-
    service.
    eODY The problems began the moment we arrived. We had made a
    ejives if1jorl1Mltioill- reservation for a room with a sea view, yet on our arrival we were
    Ilf. IIl-d de.tllf.
    ils informed that there were no available rooms with a view. Instead of
    the relaxing view of the sea that we had looked forward to, our room
    looked out at huge rubbish bins and laundry baskets.
    To make matters worse, there was no hot water! When we informed
    the hotel desk of this fact, we were told that there was a problem with
    the water heating system in the hoteL At this point we felt we had no
    choice but to leave the hotel the following morning.
    CL05INej In view of the great distress we experienced, I would appreciate a full
    Closif'!:9 re.l1Mlrks refund of the cost of our stay. I trust that you will deal with this matter
    promptly and I look forward to your reply.
    Yours faithfully,
    Paul Brown

    .. _ ......

    - gs Opening Remarks Useful Expressions Closing Remarks Si'gning Oft


    Dear Sir or Madam, I am writing to To make matters In view of the." Yours faithfully,
    Dear Mr / Mrs / complain about", worse, ... I strongly urge you Yours sirlCerely,
    Ms .. , , I am writing to Instead of '" to '"
    To whom it may express my concern The problem began I trust that you will ...
    concern, regarding ... when ... I would appreciate
    I find it unacceptable it if ...
    that .. , I suggest, ,,
    I would like to point I look forward to
    out that", your reply.

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