Rooms Division Manager

Hospitality

JOB TITLE

 Rooms Division Manager

PLACE OF WORK

 Housekeeping & Front Office

SCOPE & GENERAL PURPOSE

 Responsible for the general operation of both Front Office i.e. Reception, Reservations,
Concierge and Switchboard and Housekeeping

RESPONSIBLE TO

 General Manager
 Deputy General Manager

RESPONSIBLE FOR

 Front Office Manager and staff

 Executive Housekeeper and staff

LIMITS OF AUTHORITY

 May not make statements to the press.

 No purchasing of operating equipment without General Manager’s approval.
 No new employment / termination of employment without General Manager’s approval.

MAIN DUTIES:

 Spot checking of hotel rooms to ensure standards are maintained

 Ensure correct staffing levels during peak and low occupancies
 Authorize all leave schedules
 Ensure control of expenditure is kept within budget
 Responsible for negotiating and controlling contractors
 Ensuring budgets set are achievable
 Ensure uniforms, linen and toweling and all relevant operating equipment is controlled
and sufficient for hotel needs.
 Monitor staff trained to company specifications
 Responsible for order of vehicles
 Responsible for plants and décor
 Review management rosters
 Attend weekly executive and sales meetings
 Attend General Manager’s briefings with Front Office and Housekeeping
 Chair weekly room division meetings