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Chapter 19 Introduction To Management Pearson
Chapter 19 Introduction To Management Pearson
process that converts resources into finished goods and services. (See Exhibit 19-1.)
A value chain is the entire series of work activities that add value at each step
from raw materials to finished product. Value chain management is the process of
managing the sequence of activities and information along the entire value chain.
The goal of value chain management is to create a value chain strategy that meets
and exceeds customers’ needs and desires and allows for full and seamless integration
There are six requirements for successful value chain management: coordination
The four primary benefits that result from value chain management include
aesthetics, and durability. Some quality dimensions for services include timeliness,
the International Organization for Standardization, which set uniform guidelines for
procedures.
Mass customization provides consumers with a product when, where, and how
they want it. It requires flexible manufacturing technology and continual customer
dialogue.