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Kathrin Késter and Giinter K. Stahl
LENOVO-IBM: BRIDGING CULTURES,
LANGUAGES, AND TIME ZONES
SS
(A) AN AUDACIOUS DEAL
“Cultural Integration Is stil one of the biggest challenges .... We face the
combined effect of different corporate cultures and the difference between
the cultures of the East and the West.”
Orr and Xing, 20072
0 N TUESDAY, DECEMBER 20, 2005, the public learned of the
departure of Steve Ward, the CEO of Lenovo, He had lasted just elght months
in the position before he was replaced by William Amelio, a former Dell executive?
The move came as China’s Lenovo, despite its difficult start, seemed poised to become
the world’s leading PC maker,
Just 12 months prior, on December 8, 2004, Yang Yuanging, who was then
Lenova’s CEO, announced his intention to purchase IBM’s PC division for US$1.75
billion—an unprecedented move for a company based in an emerging market (for a
‘timeline, of the deal, see Appendix A1). The radical deal would transform Lenovo
from a company that sold exclusively in China into a major global player. Further=
‘more, IBM’s PC diviston accounted for three times the sales that Lenovo earned, so
the announcement seemed less like a merger and more like, David was trying to
swallow Goliath,
THE LONG MARCH FROM LEGEND TO LENOVO
Prior to 2004, Lenovo had been known as Legend, a company established by Llu
‘Chuanzhi, a graduate of the Xi'an Military Communications Englneering Gollege. in
1984, he and a few colleagues spun off Legend from the state-owned Chinese Accemy
of Sciences, which provided seed money of US$25,000 that the young entrepreneurswuts mr ste viny vay 1OrwarO, the Legend brand thus developed an adeLon
Trelat allowed Chinese applications to run on English-language operating system,
Ciuatled China into the PC age. For this Innovation, Legend receved one ot
China's highest honors, a National Science Technology Progress Award,
In contrast with ts main competitor, Great Wall, Legend was nat well connected
{0 a brotected by government authorites, For example, the company was refused
{eense to manufacture in China. But with innovation as its watchword, Legend enma
Up with the idea of entering Into a joint venture in Hong Kong, in which eapacity It
Would also build motherboards and PCs and thereby outmanewver its better
Gonnected Chinese rivals, It was not until 1990 that Liu Chuanzhi could realize his
dream to bulld PCs in his home country, though,
Jn 1994, Legend went public to ralse capital in Hong Kong and thus be able to
Compete with foreign computer manufacturers, whose products had been floding the
Chinese markets since the beginning of the 2990s, Before its competitors, Legend
Introduced a Pentium PC in Ghina; this fstsmover advantage contributed greatly to
its status as the leading PC maker on the Chinese market,
Zeieuoh Legend dversifed into afew non-core buslnesses, such as IT service,
the PC business remained the contr of ts operates, During the mid-1990s, a young
inanager, Yang Yuanaing, stood out for his workin this dvison. An unusually bright
Stalnger with a strong desire for clarity aid precision, Yang had been hired straight
ut of school and, like many of the company’s high flyers, had been promoted at a
ery young age. A forceful personality and firm believer in discipline and centralized
decision-making, the young Yang Yuanaing prompted descriptions such ac acutely
intelligent, tough, and decisive? as well as aulgcratt In his leadership and abrasive
Yet Yang also proved a visionary, with a sharp eye for promising innovations an
new business opportunities. In retrospect, observers noted that his arival at the
company was a true turning polnt in Legene'’s history Append A2 provides a dee.
cription of Yang Yuanging)..
With Uy, Yang shared the conviction that to achieve ambitious goals, Legend
needed to attract China's best and brightest and then Imbue them with the
Kesend spirit, Newcomers had to “ft the mold” and the company went to great
lengths to instill the right mindset, values, and work ethic.
Legend's vice president Ou Jianhua described the desired corporate culture, as
Well as required changes in management practices and individual behavior, using the
™1-2-3-4-5 formula:
7+ Adopt one common culture and vision that all Legend employees and managers
share,
2 Require dual altitudes from employees. That ls, Legond employees were expected
{o {reat customers with the utmost respect and care, in tine with the motto,
“the customer is the emperor," and go the extra mile to meet customers’ need,
Legend's definlilon of “customers” included internal customers, suppliers,
sales, and distributors, so employees also were waved not to offend or expottLENOVO-IBm 353
these members of the extended Legend family, The second employe characteristic.
{fe company prlortized was frugally. Every employee needed to be aware thee
Legend was a prof maximizing organization, withthe motto "Saye ‘money, save
energy, save time,”
Goncentrat on three fundamental leadership tasks: bulld the management team,