Who says public service is a thankless job?

One of the deepest secrets of life is that all that is really worth doing is what we do for others.
The Department of Energy Consumer Welfare and Promotion Office found this famous quotation of
Lewis Carroll absolutely true and challenging. The Office has never thought that it could create such an
unfathomable impression to its clients by the way it handles, assists, and pays due regard to its clients
who either complain or seek the Office’s intervention on matters involving other agencies or offices.

For the first half of the year 2017, the CWPO ardently took note and compiled in its treasure
trove all those words of thanks and appreciation from clients whom the Office has successfully helped.
CWPO has never been more grateful and overwhelmed with these clients’ simple recognition of its
efforts which serves as inspiration to provide better assistance to energy consumers.

They say that everything that is beautiful is worth sharing about, so the CWPO does not hesitate
to brag of its accomplishments, which is evident in the verbatim feedback of its clients below.

*Thank you very much for your precious concern! I am really so glad to hear from you again. Though I
am still so grateful that I have found you, as you keep your utmost assistance to this advocacy…

*Salamat po sa pakikinig ng aming hinaing po.

*Thank you for taking the time to attend to my concern. This is my first time to actually reach out to your
office…

*Thank you for your prompt action to my inquiry regarding my problem with Meralco.

*Maraming salamat po sa inyong pag aksyon. Maraming salamat po dahil pumunta na po ulit ang
kooperatiba dito sa bahay noong mga nakaraang mga araw at iproproseso na daw po nila ang mga
papeles na kailangan para maisama na daw sa listahan ng benepesaryo ang nanay ko.

*Please extend my sincerest appreciation to the whole office of the Department of Energy for… would
like to thank you very much for the help you extended to me.

*Please explain how this problem has been known about for so many years and only now has anything
been done to fix it. Was it because I contacted the department of energy? Thanks Helen, i owe you
lunch... Hope this helps and thank you for the effort.

*Thank you very much for your immediate reply to my concern.

*Maraming salamat po mam hindi ko po akalaing sasagot kayo.

*Thanks for following up! …Again, thank you for accommodating us.

*Thank you for getting back to me regarding the matter. I really appreciate it. This has been a burden
for years. Again, we are in gratitude to you for looking into this.
*Further thank you still for attending my asking of assistances from the department of energy office of
Director sir mr cusi…my warm regards to all of you.

*Appreciating your fast reply to our request and update on it as emailed below…More Power and
almighty bless you, your family and all of us in our work to the progress of our nation.

(would you like to add ms alvarado’s comment that this is the first time that the government is
the one following her up? May copy ka ba nung email nya? P2M case ito)

Definitely, the CWPO is here for everyone who needs a helping hand. And so long as there are
consumers who need the Office, the eager beavers of CWPO will never fail to assist these people with
sincerity and integrity as it lives by the rules… and because CWPO cares…