Sharon Valler

9 Bornefields Tel: 01233 631691

Ashford Mobile: 07831 531606
Kent e-mail: sharon.valler@sky.com

Profile

A people person. Considerate, sensitive with a genuine care for others.

Has great willingness to help others which had led to many training, coaching and
mentoring roles within the business. Very proactive and flexible in approach.

A highly motivated individual. Reliable, dependable with excellent organisational and

planning skills. Confidence to adapt to new skills. Works well alone or as part of a
team.

Skills and Achievements

Customer focus Management and achievement of

targets

Training, coaching and mentoring

Excellent communication skills Adaptable to change

Good letter writing skills Team player

Career Summary

Revenue Officer from 1981 to 2010

 Performance Improvement Event - The aim was to identify areas within our
day to day work and to compile, organise, develop, restructure and improve
working practices for our customers.

 Quality Academy - To set up a new programme and concept of how quality is

dealt within in the area. This involved compiling and presenting workshops to all
staff within the Kent area.

 Training/Mentoring/Coaching - Ongoing role with an aim to improve the

overall quality of the business, coaching colleagues who needed additional help
with new rules and processes.

 Floorwalker - This role was to provide ongoing training to ensure a smooth

change over from one computer system to another. This included intensive
training in Newcastle, for me to enable successful delivery with the right
knowledge and confidence.

I have received positive feedback from management and colleagues who have
commented that I demonstrated patience and understanding in the way I
delivered the training.

1
 Headed daily team meetings and kept colleagues up to date with new procedures
and expected daily targets.

 Given more complex cases, by various managers to deal with. Successfully

followed current guidance and procedures, ensuring the customers received
accurate calculations.

 Face to face work with customers. Post working, processing tax returns, dealing
with telephone enquiries, checking taxpayer liabilities/maintaining records,
dealing with accountants and outside agencies.

Qualifications and Training

O’ Level English Language/Literature

Religious Studies
Sociology
Mathematics
NVQ Level 2 Health and Safety. Business Administration.

Customer Service.

Various work based training courses, including health and safety, data security and
diversity.

Interests

Walking my dog, cycling, charity work, barbecues with friends,.

Being with my grandson and numerous god-children.