Mercedita F.

Aguilar

Al Hamriya 2 Building,
Bur Dubai,
Dubai, United Arab Emirates

 flores_merce22@yahoo.com
 +971 503036968 / 0563735353

Personal Profile

A highly competent self-motivated customer service and administration professional with 14 years working
experience including 8 years in the Middle East. Excellent work ethics and interpersonal skills; flexible and
punctual, resourceful, highly meticulous, very organized and detail-oriented. Dependable and responsible
together with effective team contribution. Capable of handling confidential information with discretion.

Career History

February 2017 - Present
SEIDCO Contracting Company LLC
Dubai, UAE
Secretary / Receptionist
Emaar’s Park Point, Dubai Hills Estate, Dubai
Construction of 4 Number G+P+ 9 Story High Residential Buildings
Personal Secretary to SEIDCO Consultant Senior Project Manager
as well as providing administrative support to the site office.
Preparing reports and letters including but not limited to progress
meeting minutes, instructions to contractors and relevant
subjects. Liaising with site engineers in dealing with drawing and
document submittals. Hands-on coordination with client’s
representative, contractor, sub-contractors and consultant.

Company product promoter and marketing senior personnel.

December 2014 – December 2016 Create solutions to ensure smooth sale process. Excellent
Royal House Lifestyle General Trading customer relation in dealing with product inquiries. Keep
Dubai, UAE management informed by submitting activity and result reports
Promoter / Merchandiser such as weekly sales reports.

Client representative in providing efficient response to customer

demand pertinent to the services required. Undertake crucial
May 2014 – September 2014 process and procedures towards resolving issues related to the
SPi Global – Infocom client’s products and services including membership activation,
pricing and billing concerns. Implements first time resolution in all
Manila, Philippines
interactions and adds values to the service in terms of advice,

Mercedita Aguilar - Page 1 of 3

Customer Service Representative
January 2014 – April 2014
DMCI Home Corporate Center
Manila, Philippines
Licensed Property Consultant
July 2012 – November 2013
Vision TV
Manila, Philippines
Telemarketer
October 2010 – September 2011
The Skin Clinic
Manila, Philippines
Secretary/ Receptionist
July 2008 – August 2010
Wheels, Inc.
Manila, Philippines
Insurance Marketing Assistant
June 2001 – December 2006
Johnny Carinos Italian Restaurant
Manama, Bahrain
Server/ Trainer
September 1998 – August 2000
Tylos General Trading Monsoon
Safat, Kuwait
Mercedita Aguilar - Page 2 of 3
anticipating unspoken needs, exceeding expectations and
maintaining a high level of professionalism and courtesy.
Coordinate with showroom and marketing team in formulating
strategies and sales promotions to ensure the best quality
experience for guests. Conduct industry studies to gain insights to
current market trends. Collaborates with Customer Service and
Sales Administration to ensure excellent after sale service.
Conduct various marketing activities to identify leads and close
sales. Participating in team meetings, support and achieve team
goals. Follow up with potential clients.
General secretarial duty in a busy and successful clinic. Schedule,
coordinate, cancel and reschedule patient’s appointments. Screen
calls, take messages, answer questions and provide information.
Relay necessary messages to staff via phone notes in centricity.
Obtain in-patient authorization or pre-certifications for hospital
admissions. Adhere to department and company policies.
Maintain confidentiality at all times.
Support the work of marketing managers and executives on
projects directed at maximising company profits, developing sales
strategies and marketing campaigns.
Greet guests and make them feel comfortable. Learn menu items
and be able to describe them appropriately to guests. Take food
and beverage orders and deliver in a timely manner. Check-in with
guests to ensure that everything is going well. Work with other
servers and become a team player.
Responsibilities include greeting customers who enter the shop.
Assisting shoppers to find the goods and products they are
looking for. Stocking shelves with merchandise. Giving advice and
guidance on product selection to customers. Responsible in
dealing with customer complaints. Working within established
Senior Sales Assistant guidelines, particularly with brands. Keeping up-to-date with
special promotions and putting up displays.

Assist patrons at entertainment events by performing duties, such

as collecting admission tickets and passes from patrons, assisting
in finding seats, searching for lost articles and locating such
September 1995 – April 1996 facilities as rest rooms and telephones.
SM Cinema - MegaMall
Manila, Philippines
Usherette/ Fortress

Bachelor of Science in Foreign Service

Educational Background Lyceum of the Philippines University
1989 – 1992 Manila, Philippines
College Degree

Skills and Knowledge

 Language Proficiency in English, Filipino and Arabic

 Customer Service
 Sales and Marketing | Retail Management
 Excellent Leadership and Organizational Skills
 Knowledge in Micros / Till Operation / Primavera – Unifier System

Character Reference

Joseph Ruero
Department Head
Landmark Group – Emax (Oasis)
Contact No: +971 50 9604810

Mylene Sagario
Brand Manager
Saks Fifth Avenue – Bahrain
Contact No: +973 30 388 79419

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