KOMUNIKASI BISNIS 1

Dosen : Agus Daniar

CHAPTER 2
NON VERBAL COMMUNICATION
 Nonverbal communication is the interpersonal process
of sending and receiving information, both intentionally
and unintentionally, without using written or spoken
language.

 Nonverbal signals play a vital role in communication

because they can strengthen a verbal message (when
the nonverbal signals match the spoken words),
weaken a verbal message (when nonverbal signals
don’t match the words), or replace words entirely

 Nonverbal communication can supplement or even

replace verbalmessages (those that use words).
 NON VERBAL COMMUNICATION
Nonverbal signals include
1. Facial expression,
2. Gesture and posture,
3. Vocal characteristics,
4. Personal appearance,
5. Touch, and
6. Time and space
EFFECTIVE NON VERBAL COMMUNICATION

Make sure your nonverbal signals match the tone and

content of your spoken communication.

What signals does your personal appearance send?