Professional Documents
Culture Documents
Reputation: Resources Valuable? Rare? Costly / Difficult To Imitate? Non-Substitutable Core Competency
Reputation: Resources Valuable? Rare? Costly / Difficult To Imitate? Non-Substitutable Core Competency
Human
Skills, expertise
Adaptability of
employees
Commitment
and loyalty of
employees
Technological
Proprietary
technologies
(patents,
copyrights etc.)
Application of
technology
(know-how)
Financial
Company’s
borrowing
capacity
Internal funds
Physical
Plant and
equipment
Assets
Raw materials
Capabilities Valuable? Rare? Costly / Non- Core
difficult to substitutable competency
imitate?
R&D
Basic research
Innovation in
new products /
services
Management
Strategic
control
Financial
management
Coordination of
business units
Resource
management
Partnership
management
Marketing
Responsiveness
to market
trends
Promotion of
quality
Brand
management
Sales
Quality of
customer
service
Effectiveness in
executing sales
Information
Management
Comprehensive
Effective