16th February, 2018

Ref: IIPL/QV/DM/021601

DSK Enterprise,
Sreenilayam Building,
Parakkara (PO), Pandalam thekkekara,
Thattayil, Pathanamthitta, District.
Kerala - 691525.

Dear Mrs Deepthi P Unnithan,

Proposal for QuikrVisit Software Franchise

This is with reference to your requirement for our Quikrvisit solution, an android based
mobile application for your field sales people.

On the basis of our discussions, please find enclosed our commercial proposal for your
perusal.

Should there be any query/clarification, please feel free to contact me.

Look forward to a long term and mutually beneficial relationship.

Thanking you,

With warm regards,

Divya Mohla
Sales Executive
 PROPOSAL
FOR

QUIKRVISIT APPLICATION

PRODUCT FRANCHISE

Submitted to

DSK Enterprise

Table of Contents

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1. Summary

2. The Company

3. The Solution – QuikrDesk

4. Deployment Options

5. Services Offered

6. Requirements from Client Delivery Schedule

7. Commercials

8- General Terms and Conditions

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1. SUMMARY
In the past years, customer support has become one of the crucial parts of business. When
someone says providing “customer support” or having a “help desk”, many of you still might
think that it means answering customers’ questions through emails. If you do so, you are
wrong.

Some customers might contact you or request help more than once with different issues.
Some might need help with their login information; some might need help setting up their
accounts or some want to return the product they ordered. With the increasing number of
your customers, the count of help requests – “Tickets” will raise rapidly. You will have to
start thinking about hiring more customer support agents to be able to answer all emails in
time. Let’s say, you already have more than 1 support agent. How they manage to not
answer same emails twice, how do they know who answered what?

A help desk is the first point of contact for customers and employees alike. Customers need
answers and the help desk is where they turn to.

Benefits of Using Support Software:

Provide a single point of contact - Customers will always know where to go when they need
help via a user portal.

Answer questions - Customers get answers from a help desk agent or through self-service.

Help an agent is more productive - Agents get workflow and knowledge to answer
customer issues efficiently.

Measure customer satisfaction- Customers has a way of rating their help desk service.

Keep track of every request - Last but not least, in my opinion the most important part in
providing customer support is being everywhere, where your customers are. Help desk
software Live Agent keeps track of requests coming from everywhere - emails, live chats,
calls, contact forms, Facebook & Twitter – and transforms them into tickets. Also, tickets
from various sources can be combined together into “hybrid tickets”
Help customers help themselves - A help desk offers ways for customers to self-serve
common questions through an FAQ or a knowledge base.

Monitor customer support agent performance- When using customer service software, it
is easy to keep track of your employee’s work. Not only you can see how many tickets did
your agent solve in a day, but you can also check the quality of his support. Do you ask how?
It’s simple, Live Agent provides you with features such as agent feedback, which allows
customers to one-click rate the quality of support they were given.

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2. THE COMPANY
Intec Infonet Private Limited, a young & dynamic software solution providing company led by
technocrats from IITs& IIMs, having more than 25 years’ of experience in the IT industry. Since
our inception, we have been involved in providing wide range of solutions from Enterprise level
Applications to Web Portal to Mobile application Developments.

Our Breakthrough technology and continued innovation serves our client’s mission of reducing
cost, time and improves operational efficiency without compromising of quality. Intec Infonet is
uniquely positioned to deliver end-to-end IT solutions beginning inception to deployment and
maintenance.

Intec Infonet is an ISO 9001:2008 certified company. The software development facilities
located at New Delhi are dedicated towards providing customers a comprehensive set of
Software Engineering services covering Offshore Development, Continuity Services for
enterprise level applications.

CORE VALUES

 Build Relationships
Foster long-term customer relationships based on professional trust, fair practices,
responsive behaviour and value proposition.

 Equal Opportunities
We strongly believe that employees should be given fair and equal opportunities to
innovate, contribute and excel in meeting company objectives.

 Innovation
We are constantly researching and working on innovating and improving our product
with shifting demands and advent of technology.

 Result Driven
Everything that we do has a clear focus on client success.

MISSION

We are passionate about solving problems, faced by growing organizations and help them scale
up their business operation and reach new heights.

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3. THE SOLUTION – QUIKRDESK

FEATURES LIST

A. Smart Ticketing
 Tickets like Email

 Ticket Assignment

 Smart Filter

 Ticket Activity Log

B. Connecting Department
 Collaboration

 Workflow

 Alert

 Unit Configuration

C. Automation
 Automatic Email Notification

 Event Triggered automation

 Time Triggered automation

D. Customer Portal

 Ticket Submission

 Status Check

 Alerts on status change

E. Reporting

 Helpdesks Report

 Scheduled Report

 Dashboard

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 QuikrDesk- Admin View

Users Tickets Created

1000 6500

% Satisfaction Avg. Resolution Time Replies

97% 00:30:20 20000

4. DEPLOYMENT OPTIONS
Options 1: On Premise

Customer need to arrange a Server as per the following minimum configuration:

- 1 processer Intel Xeon Server (3.1 GHz / 4 Core / RAID Controller)

- RAM: 8 GB, extendable to 32 GB
- Hard Disk: Hot Plug SATA, 1 TB
- Operating System: MS Windows 2008 or higher Server Standard Edition R2 (64 bit)
- SQL Server 2012 Express Edition (64 bit)
- Public IP with 4 ports

Option 2: Third Party Hosting (Shared or VPS)

- Need to be arranged by Customer and share the admin access details

Option 3: Hosting with Intec Infonet

- Intec Infonet Team will arrange it on a chargeable basis

Selected Deployment option: Option 1 On Premise

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5. SERVICES OFFERED
IMPLEMENTATION SERVICES

Standard implementation services include the following activities:

1. Installation & initial setup of software for the use by Admin user
2. Overview training session (approx. 4 hours) to Admin person & Core team members

Additional implementation services, provided on chargeable basis (Alternatively, user can enter
these data directly in the system from the respective form/page):

1. Master data upload, based on the data provided in Excel Templates

2. Upload of Initial pending transactions data, based on the data provided in Excel
Templates

CUSTOMIZATION & INTEGRATION SERVICES

1. Provided as per specific requirements from the customer and charged separately, after
analysing the detail requirements and other systems, which need to be integrated.

SUPPORT SERVICES

Standard Support Services include the followings:

1. Covers Telephonic, Internet, and Email support for functional assistance during office
hours.
2. Remote desktop support for Technical queries via desktop sharing mechanism through
Remote Desktop Sharing Software.
3. Installation of updates (minor releases) w.r.t. feature enhancements and bug fixes
4. After implementation, any personal visit if required for training, technical assistance or
implementation support or any other service would be chargeable at Rs. 4,000/- per
visit day. For outstation travel, Customer needs to reimburse traveling expenses,
boarding & lodging expenses, out-of-pocket expenses & local conveyance charges.
5. In the event of any disaster, restoration services can be provided from the software &
database backup available with the customer. This service is provided on a chargeable
basis.

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6. REQUIREMENTS FROM CLIENT
Client should appoint an implementation committee/overall in-charge who will periodically
review the progress & the scope of the work.

Client will designate a co-coordinator for this project. Such designated person should be
authorized for all approvals sought for finalization of the scope of work and completed work.

All approvals or requests for changes should be given within 2 calendar days of submission for
approval. In the event that such approvals or request for changes are not given within 2
calendar days then the request or work is deemed as approved.

Authorized personnel from Our Company should be given access to all infrastructure &
resources required for the completion of the project. Such infrastructure could be office /
factory locations, servers, computers, personnel for interview, test data & acceptance criteria,
etc.

Activities to be managed by customer:

1. Regular software & database backup (for Deployment Options 1 & 2)
2. Other system health check-up & prevention (for Deployment Option 1)

7. DELIVERY SCHEDULE
- Delivery & installation will commence within 10 days on receiving the purchase order.

- Initial Setup & Configuration will be completed within 5 working days after installation.

- Training will commence after initial setup & configuration and will be completed in a day.
- Support services will commence after the training and will continue on an on-going basis.
8. COMMERCIALS
Payment terms:

Franchise Owner

For the Franchise owner in India Rs. 25000 (Rupees Twenty five thousand only) is to be paid. This
charge is for lifetime.

We will be providing One user ID and Password of the server and Quikr Visit product, which for a
lifetime.

Commission will be 30% on the Implementation charges and 20% on salesman charges and a lifetime
free user id and password.

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For Client

Implementation Charges (One-time):

The Charges for the implementation of the application will be Rs. 10,000 (Rupees Ten Thousand
Only).

License fee will be Rs. 200 per salesman per month to be paid quarterly, in India.

Inclusive all Taxes.

Once the payment of the client is received, company will transfer it to DSK Enterprise’s account
within 15 days.

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After Implementation Trail time will be one month (No User Charges will be Applicable).

Customization Charges:

Any customization services will be charged at the rate of Rs. 4000 (Rupees Four
Thousand Only) per day. Total efforts will be estimated based on the customization
requirements.

Payment Terms:

License Fee:
- Payable quarterly in advance from the Purchase Order (PO) date.

Implementation Charges (One time):

- 100% before Installation, training & setup.

Customization Charges (if required):

- 50% as advance and 50% after completion.

License Fee for Additional Users:

- 100% payable as quarterly advance.

9. GENERAL TERMS AND CONDITIONS

1. Invoicing
Invoice will be raised at the above-mentioned stages for the appropriate amounts. Client
should pay by crossed cheque payable at Delhi or a draft drawn in favour of “Intec Infonet
Private Limited” within 7 days thereof. In the unlikely event of delay in receipt of payment
by Our Company, Our Company reserves the right to postpone or suspend further work on
this project, or even suspend license and associated rights to use the software, till the
payment is received.

2. Change in Taxes or Duties

You will be obliged to pay the duties and taxes as decreed by the government whether at
the time of invoicing or ex post facto after the invoice has been raised if and only if there is
a demand from the government for payment of any such tax or duty on the software or
services offered by Our Company. This term will be operative regardless of whether or not it
is explicitly mentioned in your order.

3. Project Order Acceptance & Commencement of Work

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 Please note that while releasing the order, description of services ordered or licenses
purchased should be in accordance with & as described in the proposal. The project will
commence within 7 (seven) days from the date of receipt of the order along with the
advance payment. This period is necessary for the mobilization of resources for this project.

4. Scope Changes
In the event of changes to the approved system, Our Company will charge client for the
effort required for re-designing & implementing the changes. If there is any functional
additions / changes to the reviewed scope of work, the change order control clause will
come into effect which states that the client will report in writing to Our Company within 7
days from the date of submission of the proposal. The efforts towards the same are charged
on time & material basis.

5. Services & Visits outside Delhi

Client will reimburse traveling expenses, boarding & lodging expenses, out-of-pocket
expenses & local conveyance charges incurred by our personnel for any outstation visits in
connection with system study & analysis, installation of application, user-training &
implementation support or any related activity required by the client.

6. Time Delays
At the start of the project, client and Our Company will agree on project schedules and
deliverables as mentioned earlier. Client does acceptance of each deliverables as per the
project plan. If there is any delay beyond the accepted timeframe on account of the client,
unless explicitly stated in this proposal the efforts spent by Our Company personnel during
this period are charged on Time & Material basis. Any such delay, if it impacts the project
time lines, will be conveyed to the client.

Any delay in the project timeline on account of Our Company will be reviewed for its impact
on the project timelines. Any such impact will be conveyed to client. In the absence of any
written impact report it will be presumed that the project timelines will not be affected or
the delay has been accommodated for by the client.

7. Liability
Under no circumstances shall Our Company be liable for any Losses relating to the Software
or the actions of Our Company personnel in connection with this proposal. No claim for
Losses or other relief arising out of this proposal or the Software may be filed by Client. Our
Company shall not be liable for any indirect, incidental, consequential, special, delay,
punitive, economic or property damages whatsoever (including any damages for loss of
business profits, business interruption, loss of information or other pecuniary loss) arising
out of the Software or this Agreement, even if Our Company or its vendors were advised of
the possibility of such damage.

8. Termination of this Contract

Our Company reserves the right to terminate its contract with the client in the event of
breach of terms & conditions (as mentioned in this document) by the client. On

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 termination, client shall pay within 7 days, to Our Company, 100% of the value of the
services accepted by the client up to date of termination.

A client may terminate the contract without ascribing any reason. If client terminates this
contract, then client will make the payment to Our Company for completed phase, and on
submitting to the client all deliverables that may be applicable at that stage of the contract.

9. Third Party Products

Under no circumstances shall Our Company have any responsibility or liability to Client with
respect to any product or service provided by a third party.

10. Intellectual Property Rights (IPR)

All Intellectual Property Rights (IPR) for the application will be vested with Our Company. By
offering this license, Our Company is not transferring any rights other than those that allow
the client to use the software exclusively for internal needs.

You have no copyright, trade secret, patent or other intellectual property right in any
Software or in any related data, design, code, program or other item provided by Our
Company, and Our Company shall own all such rights exclusively. You agree that you will
not alter, obscure or revise any proprietary, restrictive, trademark or copyright notice
included with, or affixed to, the Software. You shall keep the Software free and clear of any
claim, lien or encumbrance, and any such action shall be void from its inception.

11. Jurisdiction
All disputes shall be resolved by the jurisdiction of the law related to such dispute in Delhi.

12. Validity of the Proposal

The proposal is valid for a period of 30 days (Thirty Days) from the date of this proposal.
ACCEPTANCE BY CLIENT

I accept the above proposal along with the terms and conditions and duly affix the signature
as under:

For: DSK Enterprises

Signature:

Name: Mrs Deepthi P Unnithan

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Place: Sreenilayam Building,
Parakkara (PO), Pandalam thekkekara,
Thattayil, Pathanamthitta, District.
Kerala - 691525.

Date:

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