REPORT

ON

ORGANIZATIONAL CITIZENSHIP
BEHAVIOUR

Submitted to:
Dr Vijayshri Tewari

Submitted By:
Gokul Krishnan B
 Organizational citizenship behaviour

Definition of the concept

Dennis Organ is generally considered as the father of OCB. Organ expanded upon Katz's (1964)
original work

Organ (1988) has defined OCB as "individual behaviour that is discretionary, not directly or
explicitly recognized by the formal reward system, and that in the aggregate promotes the
effective functioning of the organization". Organ's definition of OCB includes three critical
aspects that are very important :

 First, OCBs are thought of as discretionary behaviours, they do not seem to be part of the
job description, and are performed by the employee as a result of personal choice.
 Second, OCBs go above and beyond that which is an enforceable requirement of the job
description.
 Finally, OCBs contribute completely to overall structure effectiveness.

Organ (1988) highlights five specific categories of discretionary behaviour which is stated as
follows:

 Altruism: Behavior which is directly and intentionally aimed at helping some specific
person. (e.g., helping new colleague~ and freely giving time to others) is typically
directed toward other individuals but contributes to group efficiency by enhancing
individuals' performance.

 Conscientiousness: Carrying out role behaviour they'll beyond the required level. (e.g.
efficiently using the time and going beyond minimum expectations which will enhance
the efficiency of both an individual and the group.

 Sportsmanship: Behavior which is involved when a person accepts minor frustrations

without complaint. (e.g. avoids complaining and wining) improves the amount of time
spent on constructive endeavours in the organization.

 Courtesy: Taking action to prevent problems from occurring by respecting others needs.
(e.g. advance notices, reminders, and communicating appropriate information) helps
prevent problems and facilitates the constructive use of time.

 Civic virtue: Behavior designed to increase one's participation in and support of the
organization as whole. (e.g. serving on committees and voluntarily attending functions)
promotes the interests of the organization.
 Benefits of organizational citizenship behaviour

 Enhance productivity or helping new co-workers, helping colleagues to meet his

deadlines
 Autonomous, cooperative employees give managers more time to clear their work,
helpful behaviour facilitates cohesiveness as a part of group maintenance behaviour
 Attract and retain good employees by creating and maintaining a friendly, supportive
working environment and a sense of belonging
 Better communication and stronger networks facilitate accurate information transfer and
improve efficiency

Citizenship Behaviour at WIPRO

A company recognized globally for its comprehensive portfolio of services, a strong

commitment to sustainability and good corporate citizenship, they have over 160,000 dedicated
employees serving clients across six continents. Together, they discover ideas and connect the
dots to build a better and a bold new future Furthermore, they are committed to maintaining a
workplace where each employee's privacy and personal dignity is respected and protected from
offensive or threatening behaviour including violence and sexual harassment.

Gender-33% Women employees

•Women of Wipro (WoW) Mentoring Program
•Women in Technology Forum
•Women of Wipro (WoW) speaker series
•Daycare centres
•Thought Leadership and Advocacy: Participation in forums by bodies like SHRM (Society for
Human Resource Management), NASSCOM, Catalyst, NHRDN (National HRD Network)
•Nationality-Workforce comprising 100+ nationalities in 55 countries
•People with Disability-334 employees with disabilities as on March 31, 2017

 Wipro’s employee assistance And counselling program Completes 12 years

 Employee engagement scores they up by 12.5 percentage points and employee

participation scores they up by 3 percentage points in 2016

 Partner Employee Engagement –Employee connect, Capacity building, Audits

 Delivery Transformation to enable leaders to do delivery-led sales and next-generation

delivery
  Sales Transformation to train sales /customer facing people with the more consultative
selling of digital solutions

 Digital training -reached over 60,000 technical employees trained on Digital skills.
 Competency framework to encourage employees to build depth and width of knowledge
in technical skills

 In 2016-17, over 21,000 employees acquired additional skills in upto4 technology areas

Won the prestigious ATD (Association for Talent Development) BEST* Award 2016

•Wipro won Innovative Policies & Practices for Persons with Disabilities Award 2017 by Zero
Project, Vienna.
•Wipro has won “Excellence in Diversity & Inclusion” award at SHRM India HR Awards
•Women of Wipro (WoW) Mentoring Program is now an industry recognised program and a
leading best practice

Citizenship Behaviour at ADOBE SYSTEMS

 At the core, innovation and a culture of bringing change make Adobe a great place to
work.

 “Adobe has been around the block and a lot of our products are world-leading. The
variety of work you get is unmatched.

 They provide a culture within which employees can evolve and develop themselves and
increase a good peer to peer connection and trust in the company.

 Today, they are proud to announce that Adobe has been named a World’s Best
Workplace by Fortune and the Great Place to Work Institute

 This award to all genuine, exceptional, innovative and involved employees who span
across the globe. this award is symbolic of all they offer at Adobe.

 They have a health of communities, development programs, and benefits designed to

support and celebrate diverse workforce and help everyone bring their whole selves to
work, no matter where they are in the world.
Reference

1. https://rework.withgoogle.com/blog/fostering-citizenship-in-the-workplace/

2.https://www.wipro.com/content/dam/nexus/en/sustainability/pdf/Wipro-Sustainability-
Overview-Deck-2017.pdf

3. https://careers.wipro.com/our-equal-opportunities.aspx

4.http://wwwimages.adobe.com/www.adobe.com/content/dam/acom/en/customer-
success/pdfs/adobe-adobe-connect-case-study.pdf

5. http://blogs.adobe.com/adobelife/2017/10/26/adobe-a-worlds-best-workplace/