Course No: BCAII-01

Course Title: Business Communications

Unit I
Applied grammar: Tenses, Prepositions, Articles, Idioms, Phrases, Similes, Metaphors, Model Auxiliaries,
Synonyms, and Antonyms.

Unit II
Language and its characteristics, Process of Communication purpose and function of Communication,
Components of Communication, Writing Techniques: Rules of good writing, Report Writing, Resumes,
Employment correspondence, Business Letters, Agendas, Minutes.

Unit III
Developing Analytical Skills: Article/ Book/ Film Review: Group Discussions, Interviews, Mock Interviews,
Meetings, Presentations, Seminars followed by feedback.

Unit IV
Barriers to communication. Techniques to Overcome the Barriers
Listening: Types of listening, Barriers to listening.
Effective communication: Oral communication, impact of Information technology , Persuasive
Communication: Phonetics.

References:
1. Francoise Grellett, Developing reading Skills, Cambridge University Press.
2. Sarah Freeman , Study Strategies in English, UOP, New Delhi
3. Lesikar R V and Pettit Jr. Business Communication: Theory and Applications, TMH, New Delhi.
4. Saben Practical Business Communication, TMH, New Delhi.
5. Raymond Murphy Advanced English Grammar, Cambridge University Press.
6. Book of Phonetics for Indian Students By T Balasubramaniam
7. Better Business writing by Susan L. Block
8. Communication Skills By P. Prasad