1.

Make a reservation:
A: Welcome to Viet Pho restaurant. How can I help you?
B: Hello! I’d like to make a reservation at 7:00 pm on Christmas Eve.
A: How many people do you book?
B: 25 people. We plan to hold a Christmas party for my class.
A: You want to use a shared hall or private room?
B: Can you advise me please?
A: Sure, sir. We have VIP rooms to serve a group or a company. A VIP
room can accommodate up to 35 people. If you use this room, your
friends will feel more comfortable. You can chat and eat naturally. You
may also ask for adjust the sound àn light if necessary without affecting
the people around.
B: Very good. I’d like reserve a VIP room.
A: Excuse me. On Christmas day, we only have one VIP rooms on the
ground floor and one room on the third floor. What room do you want to
book?
B: I would like to book a room on the ground floor.
A: And under what name?
B: George Smith.
A: The dining room you reserved is the room number 5.
Can you give me your telephone number, please? We want confirm about
your decision. We’ll call you to confirm in the next 3 days.
B: It’s ok! My telephone number is 0966566732.
A: Thank you! We’ll see you at 7:00 on Christmas Eve.
B: Thank you very much.
(a bow)
2. Ordering a meal
A: Hi, there. What can I help you?
B: Humm. Do you have any specials?
A: Today, our restaurant invites some Japanese chef. He cooks dilicious
Japanese food such as sushi, sashimi, shabu - shabu and some types of
Japanese noodles.
B: Excuse me, this is the first time my family have eat the Japanese food.
Can you tell me what Sushi is.
A: No problem. Sushi usually cut into rings, used immediately after being
served, and served with soy sauce, wasabi and pickled ginger.
B: Greatly. But is Sushi a live dish?
A: Yes sir
B: Oh. My mother and my young brother don’t eat the live dish. Do you
have anything else?
A: Ok then, I recommend some types of Japanese. You can eat Udon
noodles, Ramen noodles or Soba noodles. They are dilicious.
B: Sound good. You give me two bowls of ramen noodes.
A: Can I get you anything else?
B: Uhm. What is the Shuba-Shuba.
A: Shuba-Shuba is a hot pot but the main ingredient is beef. Beef is very
fresh and quality. They are cut into very thin slices. You can dip these
pieces of meat in hot water and eat when it is slightly pale.
B: Good idea! You prepare me this dish with two bowls of ramen noodle.
Can you give us some water please?
A: Sure. I’ll have those out shortly.
B: Thank you.
3. Paying the bill
B: Excuse me, could we have our bill, please?
A: Yes, I’ll bring it right away. Here’s your bill.
B:(open your bill) Thank you. My total is 167$. Hmm.
A: I’ll take it whenever you’re ready.
B: Oh. Sorry. I didn’t bring enough cash. Can I pay with credit card?
A: Of course,We will pay you by card.
B: Great. Here’s my credit card.
A: I have to go to the cashier counter to swipe your card. Does your card
have a password?
B: No, I don’t set password for my card.
A: OK. Wait minitues, please. I’ll come back soon.
B: OK.
( You return)
A: Can you sign here to confirm the bill, please?
B: Sure. Thank you.
A: Thank you.
4. Finding what you need
B: Excuse me! Can you help I?
A: No problem! What can I help you?
B: I lost my way in the mall. It’s very big!
A: Oh
B: Do you know where we are?
A: I know. We are in the 1st floor of the mall. There has restaurants,
coffee shops and furniture stores.
B: Do you know where to sell clothes?
A: If you want to buy clothes, you should go to level 3 or level 4. There
has a lot of clothing stores. All of the shops belong to famous fashion
houses in Vietnam such as The Blue Exchange, Ganifa, Elise, etc.
B: Great. Where can I buy office dresses?
A: You can buy it in Elisa Shop. This shop specializes in selling clothing
according to the fashion of the office.
B: Can you guide me to that store?
A: Sure. Now you go to the elevator and press the 4th floor. You step out
of the elevator and go to the left. You go through 3 clothing stores. Elisa
Shop. You see the Elisa store at the top of the second corridor.
B: Thanks. It’s very nice of you.
A: It’s my pleasure.
B: Goobye
A: Goodbye.
5. Talking with a clerk
A: May I help you?
B: Yes. I’m looking for a pair of shoes.
A: What you size, please?
B: My leg size is about 39.
A: What color do you like?
B: Red or blue.
A: We have some quality shoes like Nike, Adidas, Puma. They all have
two colors that you like.
B: Great. Can you show me?
A: Sure.Please follow me.
B: This pair is very beautiful.
A: That is a blue Nike Shoes.
B: How much is it?
A: It’s 145 dollars
B: Hmm. Do you have any cheaper ones?
A: Yes, you can buy these pair of shoes. It’s a red Adidas shoes.
B: How much?
A: It’s 70 dallars
B: I’ll take these pair of shoes.
A: Shall I wrap them for you?
B: Yes, please! Thanks
A: No problem, sir. I’ll be right back.
6. Talking with a friend
A: Do you like my dress, Emma?
B: It looks very nice. You look so young when you wear it.
A: Really? I’m glad you like it.
B: But where do you wear it?
A: I bought it to go to my grandmother's birthday party.
B: With this red one really? I think it doesn’t fit. It is only suitable when
you go out or meet friends
A: I bought another dress.
B: Uhm. It’s beautiful. You look very feminine when wearing it.
A: Can I wear it to go to my grandmother's birthday party?
B: Of course. How much was it? Both seem very expensive, right?
A: The total is 210 thousands dong.
B: That’s a decent price.
A: Yeah, there was a big sale on this shop.
B: Where did you buy it?
A: At FM Stypes Shop.
B: It’s address?
A: 142 Nguyen Thi Tan, ward 2, district 8, Hochiminh City.
B: I like to shop there, too. Is the sale still on.
A: Probably. I’ll go to shop with you.
B: That’s a good idea.
7. Checking in
A: Can I help you?
B: Yes, I’d like a enomy class ticket to Seoul city today, please.
A: I’m sorry. All flights to Seoul city are full today.
B: Unfortunately, can I book a ticket for tomorrow?
A: All right, will that be round trip or one way?
B: Round trip.
A: And when would you like to return?
B: On the 16th . But how many hours of flight from HCM City to Seoul?
A: 4 hours 55 minute. I can get a non-stop in your flight.
B: It’s OK. But I need to bring my baggage to seoul.
A: No problem. Sir. You’re booked on flight 912 to Incheon Airport,
Seoul city. It depart from gate A-8 at 9:00 p.m. Your return flight is 9:00
a.m the 16th . Can I get you anything else?
B: How can I pay you?
A: Now you can pay directly at the ticket office.
B: Thank you. Goodbye.
A: Goodbye.
8. Locating the gate
B: Excuse me. Do you know where it is?
A: You are in an internal passenger terminal.
B: I have a flight to Seoul city. I do not know where I should wait. Can
you help me.
A: No problem. You should go to the international passenger terminal.
What’s your flight number?
B: It’s MZ912.
A: Did you leave at 9:00 p.m?
B: That’s right.
A: You arrive at the gate A-10. The flight will depart in 15 minutes.
B: Oh no. I’m going to be late. How to go there.
A: You should calm down. You go up, turn right and find the gate A-10.
B: Thank you very much.
A: Goodbye.
9. Boarding the plane
A: Hey, Emma.
B: What’s up?
A: Have you checked passports and air tickets?
B: Last night I checked. I left it in my purse. Oh no. Why do not I see my
passport?
A: Really? You check again.
B: Peter, I really don’t found my passport. The flight is about to
departure.
A: Calm down. Do you remember where it was?
B: Maybe I left it at the cashier when I bought the water and hamberger?
A: You are careless.
B: I’m sorry.
A: No problem. We should go back and ask the staff. They may be
waiting for us to come back. Hurry up. The flight will depart in 30
minutes.
B: Yes. Thanks for you.