Sampling Size & Method

Sampling Size
Population

Slovin Method Minimum Sample

Total SDM
𝑵
1534 n=
𝟏+𝑵𝒆𝟐 951
in n : Sample Size With
N : Population
38Services e : Error Margin 2% Error Margin

Length of Stay
Sampling Method
0-24 Month > 24 Month
Proportionate Stratified Random Sampling
64% 36%
Services Size
Exception for
Small Services (≤10
64% 36% Agent),
Length of Stay
all population
can be defined
Gender per Los as sample
*) Data Los Aug ‘18
Minimum Sample
BFSI 1
LOS
Total
NO LAYANAN 0 - 24 Month > 24 Month
Sample
L P L P
1 BNI SURABAYA 9 52 28 45 133
2 BANK NTT SURABAYA 4 3 0 0 7
3 BANK JATIM SURABAYA 0 2 3 5 10
4 Bank Aceh 4 2 0 0 6
5 Bank Mestika 2 0 1 2 5
6 Bank Sumut 1 1 3 2 7
7 Bank Woori Saudara 0 1 2 2 5
8 Bank Jabar Banten 1 2 4 2 9
9 Bank SulutGO 1 1 4 3 9
10 Bank Syariah Mandiri 2 1 2 2 9
11 CCBRI 41 77 0 0 118
12 Marriott 1 3 0 0 4
13 Telin HK 0 1 3 1 5
14 Samsung Regional EPP 0 0 2 0 2
15 Echez 1 2 2 2 7
16 Electricity Wizard 0 1 0 2 3
17 One Contact 1 0 0 2 3
18 EasyCash 5 10 0 0 15
19 Trivago 2 0 0 0 2
20 Bank Jateng 4 1 0 0 5
Total 78 160 55 70 364
Sampling Size
BFSI 2

LOS
Total
NO LAYANAN 0 - 24 Month > 24 Month
Sample
L P L P

1 CIMB Niaga 55 92 50 97 294

2 BPJS Kesehatan 11 25 12 11 59
3 BSS 5 2 1 0 8
4 Tokio Marine 4 0 0 3 7
5 Ramayana 6 2 1 0 9
6 Jasindo 4 2 1 0 7
Total 85 123 64 111 383
Sampling Size
BFSI 3

LOS
Total
NO LAYANAN 0 - 24 Month > 24 Month
Sample
L P L P
1 Taspen 6 2 2 2 12
2 Adira Finance 0 6 0 2 8
3 MANDIRI TUNAS FINANCE 1 2 0 0 3
4 INDOSURYA 0 0 0 2 2
5 BANK GANESHA 3 2 0 0 5
6 Bank Shinhan 3 1 0 0 4
7 BUKOPIN 4 7 7 15 33
8 PEGADAIAN CC 2 2 0 1 5
9 MNC BANK 5 7 3 2 17
10 JASA RAHARJA 0 3 0 0 3
11 BISNIS SUPPORT HALO BCA 33 30 0 0 63
12 Halo BCA Semarang 16 59 1 19 95
Total 73 120 14 44 251