Yarra Plenty Regional Library Resource Sharing Guidelines

Table of Contents

1. Requesting an item/s

1.1 Service access

1.2 Request journal articles
1.3 Request guideline
1.4 Recent publications
1.5 Requests per card
1.6 Fees
1.7 Requesting an item with a charge
1.8 State Library conditions
1.9 Loan periods

2. Yarra Plenty Responsibilities

2.1 Yarra Plenty responsibilities

2.2 Supply of items
2.3 Non-supply of items
2.4 Response times from other library services
2.5 Other library lending policies

3. Borrower Responsibilities

3.1 Fees
3.2 Lending conditions
3.3 Renewals
3.4 Book straps
3.5 Tracking requests
3.6 Lost/damaged items
3.7 Banning from the service

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1. Requesting an item/s

1.1 Requests are facilitated by the LibraryLink Victoria Database which provides free
24/7 access from home and is accessible within YPRL branches. Patrons must be
registered members of YPRL to utilise this service.

1.2 Requests for journal articles should include as much citation detail as possible (ie
title, author, pagination, volume, issue, year). Journal articles can incur an
additional fee of up to $13.20. Consent to charges is required at the time of
requesting.

1.3 Only items not found in the YPRL catalogue may be requested for loan. This
includes items with reservation lists. Exceptions are made for items not available
with missing, withdrawn, mending or long overdue status. Requests are accepted
for items already held in the Yarra Plenty catalogue which can’t be supplied in the
desired format. For eg., LP, Audio.

1.4 All recent publications (previous 12 months) should be requested for purchase. If
the item does not meet YPRL specifications, the resource sharing process will be
followed.

1.5 The maximum amount of requests permitted per card is six.

1.6 Requests will incur a charge of $10 from 1 July 2010. Universities, Special
libraries, State libraries (except State Library of Victoria) and the National
Library of Australia charge an additional fee of $13.20 for lending their materials.

1.7 If prepared to pay for an additional charge for an item, enter $23.20 in the
‘amount willing to pay’ box. Every attempt will be made to source an item from
a free location where possible.

1.8 State libraries loan items on the condition they do not leave the library premises.
Please indicate your acceptance of this condition in the ‘special instructions’ box
at the time of requesting.

1.9 Length of loan periods for items is three weeks in accordance with the Yarra
Plenty Circulation policy.

2. Yarra Plenty Responsibilities

2.1 Yarra Plenty will endeavour to supply requested items promptly by processing
requests in accordance with the resource sharing guidelines.

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2.2 Supply of items occurs within a 1-6 week period. Borrowers are alerted to the
arrival of their request at their specified branch through the Yarra Plenty
automated notification system in addition to LLV email alerts if applicable.

2.3 Non supply of items is communicated within the six week period either by email
or library card depending on the patrons’ preference. Where email is not
available, a note will be placed on the library card. This information is accessible
from home and by staff within branches.

Procedure from home

Log on to the YPRL website

Click My Library Card

Click Review my library card

Click Requests/library messages (bottom of page)

2.4 Yarra Plenty has no control over response times from other library services.

2.5 Lending policies vary between library services. Yarra Plenty has no control over
lending policies from other library services however this does not preclude YPRL
borrowers from requesting items of interest.

3. Borrower Responsibilities

3.1 Fees are applied as soon as an item is received. Borrowers are responsible for the
charge even if they decide they no longer require the item. The fee appears as a
charge on the library card and must be paid before the loan of the item occurs.
Borrowers will not be charged for items not supplied.

3.2 Borrowers must adhere to the conditions of lending from responding libraries if
they agree to the conditions at the time of the request.

3.3 Borrowers can request one renewal per item by contacting staff at your local
branch or by logging on to LLV with their card details and clicking the Renew
option under the My Requests tab. A new date will be issued and is accessible
by logging on to the YPRL website.

3.4 Borrowers must return book straps/tags with the item. A $5.00 charge applies to
all non-returned book straps/tags.

3.5 Borrowers can monitor the progress of their requests by logging on to

LibraryLink Victoria with their card details and clicking My Requests. Status
definitions can be viewed under the Help tab in LibraryLink Victoria.

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3.6 Damaged/lost items will incur replacement costs that must be paid by the
borrower. The charge appears as a fee on the library card that can be paid at your
local branch.

3.7 Borrowers who do not follow the resource sharing guidelines appropriately may
be banned from the service in accordance with YPRL policy.