Germania Agency Info

General Best Airline – Germany

Germania is an independent German airline which was established over TripAdvisor has awarded Germania the Travellers’ Choice Award 2018.
30 years ago. On short-haul and medium-haul flights the airline, with Based on customers’ ratings and opinions, the airline was voted Best
its distinctive green and white livery, carries more than 4 million pas- Airline - Germany and gained customers’ favour in the Travellers’
sengers per year on holiday or to see friends and family. Together with Choice Economy – Europe and Travellers’ Choice Regional Air-
the Swiss airline Germania Flug AG and Bulgarian Eagle, Germania‘s line – Europe airline categories.
fleet will have up to 37 aircraft by summer 2018, which will opera-
te on a regional level beyond major hubs. Germania flies to over 55
destinations within Europe and North Africa, as well as the Near East
and Middle East.

Germania flights can be booked to/from 13 departure airports

in Germany and Switzerland: TXL/SXF, BRE, DRS, DUS, ERF,
FDH, FMO, HAM, MUC, NUE, RLG, ZRH.

Fleet Best Airline – Germany

Germania has instigated the largest fleet expansion programme in its
history. As part of this, contracts were signed with airline manufac-
turer Airbus for the delivery of 25 A320neo jets from 2020 onwards.

Portal for Agencies – flygermania.com/agencyservice

Would you like to find out more about our flights, existing bookings, costs, baggage allowances or special services?
flygermania.com/agencyservice will keep you up to date with the latest developments and provides exclusive benefits.

Bookings with Agency Log-in

· Booking portal for Germania Fluggesellschaft mbH
and Germania Flug AG
· Seat reservations for tour operator bookings

Germania Agency Service

· Contacts ST/GM
· PEP-offers
· GDS enquiries
· Booking instructions

Germania Downloads
At a glance – here is everything you need to find the most important
forms quickly and effortlessly, e.g.:
· Overview of fees for ASR/SSR
· Application forms for sports equipment/excess luggage
· Application forms for the transport of animals
· Application forms for special services
· Unaccompanied minors
· Complaints
· Training materials for Amadeus Altéa
· TOMA/ARD-Web ticketing instructions
· Regulations for the disbursement of ADMs (ST/GM)

Newsletter
· Subscribe to our newsletter for travel agencies to receive useful
information and details of special offers.
Before the Flight

Germania Economy Class Tarifs

Fare Family RBD Description

BASIC B, U No changes allowed. Non-refundable.
H, K, L, M, Q, Rebooking and Name Change are available at extra cost and are available up to two hours before
CLASSIC
S, T, X the departure of the first section of the flight. Non-refundable.
Rebooking and Name Change are free of charge and are available
FLEX Y
up to two hours before the departure of the first section of the flight. Refundable at an extra charge.
PREMIUM Rebooking and Name Change are free of charge and are available up to two hours before the
C
(to/from Germany) departure of the first section of the flight. Refundable without extra charge.

NEW Rail&Fly in Germany – take the train to/from the plane Online Check-in
· Book with Amadeus Altéa; currently not available to Germania’s passengers can check in online on selected routes. Online
book through GDS check-in is available from 23 hours prior to, and up to four hours
· Only valid if combined with an international Germania flight (ST) before, departure.
· Maximum time between outbound and inbound flights: six months
· Change of booking or cancellation depend on flight tariff Seat Reservation
Book a specific seat or an XL seat and your customers can enjoy extra
Costs for Rail&Fly, 2nd Class legroom.
· Adult
Single journey: 35€
Return journey: 70€

· Children under 12 years

25% off per child, per journey

· Infants under 2 years

Free of charge

On-board Service

Meals
Depending on the duration of the flight, a snack/sandwich or warm
meal is included for each passenger. A NTEE
E G UA R
SERVIC
ce*
NEW You can pre-order the following food on selected flights via the
g g a g e allowan
a
website or via Manage My Booking. + 20 kg b drinks
(Cannot currently be ordered via GDS)
s n a c k s and soft
· Vegan meal (VGML) +
ines
· Gluten free meal (GFML) + magaz
ARE
· Lactose free meal (NLML) IN Y O UR AIRF
D
· Halal meal (MOML) INCLUDE

On flights to Tel Aviv we offer Kosher food, of course (extra costs due
to special regulations in production).

Drinks
Non-alcoholic drinks such as fruit juice, water, soft drinks, coffee and
tea are included.

On Board Entertainment
In-flight magazine, radio programmes featuring current hits, classical
music and jazz, as well as in-flight TV, including popular series, cartoons
and feature films, depending on the duration of the flight.

On Board Shopping
A handpicked selection of perfumes and fashion accessories, toys for
our young guests and other useful items for the holidays.

*Free baggage allowance for flights to Zonguldak max. 30 kg / flights from Zonguldak max. 20 kg;
to/from Lebanon, Israel, Iran, Iraq, Morocco (Oujda), Turkey (only Adana, Ankara, Edremit, Gaziantep, Istanbul,
Hatay, Kayseri, Kütahya, Malatya and Samsun): max. 25 kg
Field Service Support

local representative

Stockholm

Moscow

Amsterdam/
Schiphol Berlin
HDQ Wroclaw

Prague

Paris Vienna

Istanbul

Madrid

Athens
Tehran
Nicosia
Beirut Sulaymaniyah

Tel Aviv
Cairo

Contact Sales Partner

Contacts
In Germany
Germania Fluggesellschaft mbH
Riedemannweg 58
13627 Berlin
Germany
Agency Service for German Flights with ST Code
Telephone .................................................... +49 30 52280 8411
Fax ................................................................ +49 30 52280 8421
E-Mail ...................................................... agency@germania.aero
Contract enquiries ..................... agencycontract@germania.aero
Opening hours ......................................... Mo – Fr: 08:00 – 17:30
Seat Reservations for Tour Operator Clients in Germany
Telephone ................................................... +49 30 610 818 050
Lost & Found Germany
Fax ............................................................... +49 30 610 818 066
E-Mail ............................................ lostandfound@germania.aero
Complaints Germany
Fax ............................................................... +49 30 610 818 077
E-Mail ..................................... customer.relations@germania.aero
Group Bookings Germany
Non-binding enquiries can be made at:
flygermania.com/groupbooking
Fax ................................................................ +49 30 52280 8361
E-Mail .......................................... groupbooking@germania.aero
Charter Enquiries Germany
E-Mail ad-hoc charter flights ..................... adhoc@germania.aero
E-Mail for regular charter flights........ chartersales@germania.aero
Leasing Enquiries Germany
E-Mail ..................................................... leasing@germania.aero
Service Center Germany
(Out of hours)
Telephone .................................................. +49 30 610 818 000*
Fax ............................................................... +49 30 610 818 088
E-Mail ............................................ servicecenter@germania.aero
Opening hours ............................................. daily 08:00 – 21:00
...........................................................(incl. weekend and holidays)
*Standard German network tariffs apply. Mobile phone charges may vary. International
charges apply abroad.
Representation Abroad
For more information visit: flygermania.com
In Switzerland
Germania Flug AG
Flughofstrasse 57
8152 Glattbrugg
Switzerland
Agency Service for Swiss Flights with GM Code
Telephone ........................................................ +41 43 508 6380
Fax .................................................................... +41 43 508 6381
E-Mail ......................................................... agency@germania.ch
Contract enquiries ........................ agencycontract@germania.ch
Opening hours ......................................... Mo – Fr: 08:00 – 17:30
Seat Reservations for Tour Operator Clients in Switzerland
Telephone ........................................................ +41 43 508 0543
Lost & Found Switzerland
Fax .................................................................... +41 43 508 6581
E-Mail ............................................... lostandfound@germania.ch
Complaints Switzerland
Fax .................................................................... +41 43 508 6382
E-Mail ........................................ customer.relations@germania.ch
Group Bookings Switzerland
Non-binding enquiries can be made at:
flygermania.com/groupbooking
Fax .................................................................... +41 43 508 6381
E-Mail .............................................. groupbooking@germania.ch
Charter Enquiries Switzerland
E-Mail for ad-hoc charter flights ................ adhoc@germania.aero
E-Mail for regular charter flights........... chartersales@germania.ch
Leasing Enquiries Switzerland
E-Mail ..................................................... leasing@germania.aero
Service Center Switzerland
(Out of hours)
Telephone ....................................................... +41 43 508 3489*
Fax .................................................................... +41 43 508 6382
E-Mail ............................................... servicecenter@germania.ch
Opening hours .............................................. daily 08:00 – 21:00
............................................................(incl. weekend and holidays
*Standard German network tariffs apply. Mobile phone charges may vary. International
charges apply abroad.
eff. date: 01.07.2018