CRM - Loan Management System

Table of Contents
1. Project Title 2
2. Introduction & Objective 7
2.1 Introduction 7
2.2 Objective 8
3. Category of Project 8
4. Technologies Survey 9
5. Problem Definition 10
6. Requirement Specification 11
7. Module Description & Process 11
8. Planning & Scheduling 15
9. System Requirement Specification 16
10. System Development Life Cycle 17
11. Entity Relationship Diagram 18
12. Use Case Diagram 19
13. Data Flow Diagram (DFD) 20
14. Data Structure 23
15. Output Screen 27
16. Input Screen 40
17. Source Code 52
18. Database 205
19. Testing of the Project 210
20. Limitation 216
21. Industry Client Interface 216
22. Future Scope and Further Enhancement 217
23. Bibliography 217
CRM – Loan Management System 1

1. PROJECT TITLE
“CRM - LOAN MANAGEMENT SYSTEM” is title of my project. It is
designed to keeping objective to manage easy banking system through
the mobile and provide the easy loan facility to the consumer.
Now a days, the bank customers were depending on the
net or the bank straightly for all their account details and can’t able to
involve in the bank process directly. This Problem can be solved
through Mobile banking / e banking System with loan facility. The title
of the project is CRM – Loan Management System. The main aim of
the project is to mobilize the Bank Process that is used to reduce the
customer transaction-time as well as user can able to access from
anywhere through mobile.
Mobile banking / e banking enable customer to access the
information from his personal mobile and can able to view his account
details. This system also used to transact money to another client
through the keypad of the mobile itself. The user can also verify his
Cheque and demand draft details if another person may pass a
demand draft or Cheque.

The Mobile banking / e banking System runs with the help of web
browser. This system also support for all banking solution including
loan facility. The software consists of two parts viz, the server part
and the client part. The server part is present in Mobile banking / e
banking System. If user want to access the Mobile banking / e
banking facilities then just click the bank url and goto Mobile
banking / e banking services. User need to login with valid id and
password after the given services gallery will be ready to use by the
user.
Mobile banking / e banking provides a system for the user to access
his bank account through his Mobile. The system also enables the
user to pay his Bill, Telephone Bill through his mobile as well as pay
for some other services, they also option for apply the loan which
he has availed. The Mobile banking / e banking system is not just
for payment but a user of the system can also transfer money to
another account holder through this system. He can receive from
his bank or from his business associates or friend or other person
who is also connected to the system.

2. INTRODUCTION & OBJECTIVE
2.1 Introduction
This online platform provides the visitor, customer and administrator
an easy and efficient way to use and manage Mobile banking / e
banking via online. By “CRM - LOAN MANAGEMENT SYSTEM” we try to
full support to user to using smooth bank application.
2.2 Objective
“CRM - LOAN MANAGEMENT SYSTEM” is designed to fulfill many
objectives such as:
 Facilitates easy Mobile banking / e banking online
 Customer can choose many criteria to selected Mobile banking /
e banking
 They have also facility insurance over Mobile banking / e banking
 Provides information about the Mobile banking / e banking
products in categories
 Provides e-mail facility for future correspondence
 Provides doorstep Mobile banking / e banking facility
 Provide online feedback and query support system

3. CATEGORY OF PROJECT
OOPS & RDBMS >> Web Application
 Front end : JAVA / JSP
 Back end : My SQL
 Other technology : Html, Java Script and CSS
 Web Server : Apache
 IDE : Netbeans
 Reporting : Ms Office

4. TECHNOLOGIES SURVEY
“CRM - LOAN MANAGEMENT SYSTEM” is middle level project and after
seeing all the available technologies today, we chose the following:
 Front end : JAVA / JSP
 Back end : My SQL
 Other technology : Html, Java Script and CSS
 Web Server : Apache
 IDE : Netbeans
 Reporting : Ms Office
5. PROBLEM DEFINITION
“CRM - LOAN MANAGEMENT SYSTEM” will enable the customer to
easily get involved in Mobile banking / e banking services. This system
provides many benefits to the users. But to develop this proposed we
to faces many problem and solve this in effective way.
Following are some problem area which is identified to develop this
system and we have to solve that, they are:
 Login id creation and management
 Mobile banking / e banking details management

 Loan Management
 Fund Management
 Customer management
 Manager Management
 Feedback Management
 Software and web management
 Bank & their information management
6. REQUIREMENT SPECIFICATION
After analysis and study of this system we are decide to manage below
mention module to support and develop this system properly. The
modules of proposed system are:
1) Home
2) About Us
3) Customer/ Registration Module
4) Loan Application / Booking Module
5) Interest Rate Module
6) Loan Details Module
7) Admin (Manager) Module
8) Transaction/ Money Transfer Module

9) Mobile banking / e banking Module
10) Cheque Book Request
11) Stop Cheque Module
12) Complain Module
13) Feedback Module
14) Contact Us Module
These above modules help to solve above mention problem and get
final objective which is decided to achieve the goal for the proposed
system.
7. MODULE DESCRIPTION & PROCESS
Following module used in this proposed system and described in below:
1) Home : This Module is used to show the home page of the system
2) About Us : This module contain the information about the
developer and about the system.
3) Customer/ Registration Module: This module is designed to
manage the customer properly. By using this module customer
registered with this system and perform eMobile banking / e
banking shopping and other activities on the system.
4) Loan Application Module: This module is used to apply loan
online easily.

5) Loan Interest Module: This module use to contain interest rate of
related bank.
6) Loan Description Module: This module is very helpful for the
user. User can check loan details and book loan accordingly.
7) Admin (Manager) Module: This module is designed for manager
of this system. The manager also registered with system and
provides an interface with the help of administrator to manage
Mobile banking / e bankings.
8) Transaction/ Money Transfer Module: This module is used for
Mobile banking / e banking and their fund transfer and
management purpose.
9) Mobile banking / e banking Module : This system can be used
on mobile device also. This system is proper compatible with mobile
system.
10) Cheque Book Request : Using this module user can request for
cheque book related services through the system.
11) Stop Cheque Module: Using this module user can stop request
for cheque book related services through the system
12) Complain Module: By the help of this module user can
complain if they have any problem.
13) Feedback Module: By the help of this module user can Submit
their feedback with system.

14) Contact Us Module: If user want to contact with this system
then this module is very helpful for the user.
Detail Description & Process Logic
Customer Module: This module is designed to manage the
customer properly. By using this module customer registered with
this system and perform eMobile banking / e banking shopping and
other activities on the system.
Process Logic:
 Customer visited on website
 They register with system
 System provide a valid id and password
 System confirms and verifies the user
 After verification the forwarded on shopping module
Manager Module: This module is designed for manager of this
system. The manager also registered with system and provides an
interface with the help of administrator to manage Mobile banking
/ e bankings.
Process Logic:
 Manager register with system

 After registration administrator provide manager id to the
manager
 Managers send and upload Mobile banking / e banking details
 And help to customer to providing product and support
 Solve customer query
Administrator Module: This module is designed for administrator
only. They are responsible for manage the entire system. Manage
customer as well as manager of this system. And provide security
to the system.
Process Logic:
 Administrator is responsible for overall execution of the project
 They create customer id and manager id
 Verify the customer and manager
 Provide forgotten password to the customer and manager if
required
 Making SEO based website for “CRM - LOAN MANAGEMENT
SYSTEM”
 Manage the database properly

 Manage validation and connection with full security
Mobile banking / e banking (Product) Module: This module is
used for Mobile banking / e banking and their fund management.
Each product has complete details with system. We integrated it in
future.
This module also helpful some different services like
1) Account Module
2) Balance Check Module
3) Money Transfer Module
4) Cheque Validation Module
Feedback Module: This module is used for feedback purpose.
With the help of this module customer and manager share their
valuable feedback. On the basis of this feedback administrator
manage and provide new approach to manage this system.
Contact Us Module: Using this module user can contact us at
registered address or via mail.

8. PLANNING AND SCHEDULING
A Gantt chart is a type of bar chart, developed by Henry Gantt in the
1910s, that illustrates a project schedule. Gantt charts illustrate the
start and finish dates of the terminal elements and summary elements
of a project. With the help of Gantt chart we represent scheduling and
tasks against the progression of time of the project.
1st 2nd 3rd 4th 5th 6th 7th

Task
week week week week week week week
Analysis
Requirement
Gathering
Design
Coding
Testing
Implementation
Maintenance

9. SYSTEM REQUIREMENT SPECIFICATION
System Requirements Specification is most important technique to
gather the software and hardware requirement. Following are
hardware and software specification which required for smooth
functionality of this “CRM - LOAN MANAGEMENT SYSTEM”.
Hardware:
 Processor – Intel core i3

 Ram – 1GB
 Hard Disk – minimum 80Gb /250GB
 Keyboard and mouse
Software:
 OS – win7
 Front End – JAVA / JSP
Database – My SQL
 Web Browser – Apache
 Scripting – Java Script, CSS
 IDE - Netbeans

10. SYSTEM DEVELOPMENT LIFE CYCLE
To manage this, a number of system development life cycle (SDLC)
models present such as
 Waterfall Model
 Build and Fix Model
 Spiral Model
 Prototype Model
 Interactive Enhancement Model
 RAD Approach
The oldest of these, and the best known, is the waterfall model and
waterfall model is used to develop this project. In this model a
sequence of stages in which the output of each stage becomes the
input for the next. Following are the advantage of waterfall model:
 Project planning
 feasibility study
 Systems analysis
 requirements definition
 Systems design
 Implementation
 Integration and testing
 Acceptance, installation, deployment

 11. ENTITY
Maintenance RELATIONSHIP (ER) DIAGRAM
customer_e manager manager

customer_ad manager _email
mail _name
_pass
dress manager_
address
customer_nam customer_cont manager
e actno _id
manager_
contactno
customer_pa
ss
m m
Customer Register
customer_i Managers
d
amo date id
rate
unt 1
pan m
bank CRM - LOAN
aadh MANAGEMENT SYSTEM
dura
ar
addr tion (Admin) Sales
nam LOAN
ess
emai BOOKING
e m
l nam m
e m
Admin_I
Have/has Bank
d
Admin_Pas
User
s
Bank mobile no
name Bank email
Admin_Nam
e 1 Bank
m
address
Bank
Admin_Email contact no
Administrator Mobile banking / e
banking service
m
To account Account serve
mgmt
password
m
date m
Money Cheque
Email id User
amoun transfer validation
name
t
CRM – Loan ManagementCkSystem date msg 16
message no
Figure 1 – ER Diagram
12. USE CASE DIAGRAM
Register
Login/Log out
Details update
Mobile
Customer Manager
banking / e
Support
System
Management
Id
Management
Security/Verifi
cation Admin
Figure 2 – Use Case Diagram

13. DATA FLOW DIAGRAM (DFD)
Account Services, Loan

Money transfer request
Cheque validation etc
Loan Management /
Feedback System
e banking Services
Feedback management
Login and
sell/support
Register /Purchase
Customer CRM - LOAN Manager

MANAGEMENT
SYSTEM
(Admin)
SMS/Email Send Receive
System/Security Management
Id Creation/deletion/management
Administrator
CRM – Loan Management System Figure3: DFD-Level 0 18

New customer goes for
Registration page
1.0
Customer New Customer Details
Registration System
New Customer
System
Fill registration form and submit
Login id and password
2.0
Registered Customer Customer Registered Customer
Details System
Verification
System
Get services from system
Manager login with system

3.0
Manager Manager
Verification Details System
Manager
System
Provide services to customer
4.0 Loan Management

Loan System
Loan System
Support
System
Check document and provide
services
Figure4: DFD-Level 1
1.1 Database updated
Customer
Registration
System
If new Customer
Registration detail
Enquiries with system sends to user
and get register
Customer Details
System
Customer
Login Successful
go for service Verified by system and
section provided support
2.1
Customer
Verification
System
Database verified
Figure5: DFD-Level 2

14. DATA STRUCTURE
Loan Product Table
S.No. Field Name Description Data Type
1. Loan Id/ Product Id Loan Id/ Product Id (PK) Varchar(10)
2. Loan Type Loan Type Varchar(10)
3. Rate of Interest Rate of Interest Varchar(10)
4. Eligibility Eligibility Varchar(20)
Varchar(20)
5. Document Req Document Req
Varchar(20)
6. Loan Range Loan Range
Loan Provider Varchar(20)

7. Loan Provider Partner
Partner

Loan Booking Table
1. Loan Id/ Product Id Loan Id/ Product Id (fk) Varchar(10)
2. Loan Type Loan Type Varchar(10)
3. Rate of Interest Rate of Interest Varchar(10)
4. Eligibility Eligibility Varchar(20)
Varchar(20)
5. Pan no Pan no
Varchar(20)
6. Aadhar no Aadhar no
Varchar(20)
7. Address Address
Varchar(20)
8. Email Email (pk)
Varchar(20)
9. Contact Contact
Varchar(20)
10. Amount Amount
Varchar(20)
11. Date Date
Varchar(20)
12. Bank name Bank name

Customer table
1. customer_id Customer id Varchar(10)
2. customer_pass Customer password Varchar(10)
3. customer_name Customer Name Varchar(22)
Varchar(22)
4. customer_email Customer Email
(primary Key )
5. customer_address Customer Address Varchar(50)
6. customer_contactno Customer Contact No Varchar(10)
Mobile banking / e banking (Product) table
Mobile banking / e Mobile banking / e

1. Varchar(10)
banking_id banking_id
Varchar(10)
2. User email User email
(primary Key )
3. User name User name Varchar(25)
4. Password Password Varchar(25)

Manager table
1. manager_id Manager id Varchar(10)
2. manager_pass Manager password Varchar(10)
3. manager_name Manager Name Varchar(22)
Varchar(22)(primary
4. manager_email Manager Email
Key )
5. manager_address Manager Address Varchar(50)
6. manager_contactno Manager Contact No Varchar(10)
Administrator Table
1. Admin_Id Admin unique id Varchar(10)
2. Admin_Pass Admin password Varchar(10)
3. Admin_Name Admin Name Varchar(22)
Varchar(22)
4. Admin_Email Admin Email Id
(primary Key )

Bank Table
1. Bank Name Bank Name Varchar(10)
Varchar(10)
2. Bank Email Bank Email
(primary Key )
3. Bank Address Bank Address Varchar(22)
4. Bank Contact No Bank Contact No Varchar(10)

Account Table
1. customer_id Customer id Varchar(10)
2. customer_pass Customer password Varchar(10)
3. customer_name Customer Name Varchar(22)
Varchar(22)(primary
4. customer_email Customer Email
Key )
5. customer_address Customer Address Varchar(50)
Customer Contact
6. customer_contactno Varchar(10)
No
Account Type – Varchar(20)

7. Account Type
saving , current
Varchar(20)
8. Account No Account No
Mobile banking / e Varchar(20)

9. Facility
banking yes/no

Feedback Table
1. Name Name Varchar(10)
Varchar(10)
2. Email Email
(primary Key )
3. Contact No Contact No Varchar(10)
4. Feedback Feedback Varchar(50)
Cheque Validation Table
Varchar(10)
1. Cheque no Cheque no
(primary Key )
2. Date Date Varchar(10)
3. Status Status Varchar(20)
Money transfer Table
1. To Account no To Account no Varchar(10)

2. Date Date Varchar(10)
3. Amount Amount Varchar(10)
4. Message Message Varchar(20)

15.OUTPUT SCREEN
http://localhost:8080/banking/

Home

Loan

Loan Booking

User registration

Transaction

Cheque Book Request

Stop Request

Admin

Login

Services After Login

Complain / Query Management

Feedback

Contact Us

16.INPUT SCREEN
http://localhost:8080/banking/

18. DATABASE CODE
-- phpMyAdmin SQL Dump
-- version 4.3.11
-- http://www.phpmyadmin.net
--
-- Host: 127.0.0.1
-- Generation Time: Mar 21, 2018 at 11:28 AM
-- Server version: 5.6.24
-- PHP Version: 5.6.8
SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";
/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;

/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS
*/;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION

*/;
/*!40101 SET NAMES utf8 */;
--
-- Database: èbanking`
--
-- --------------------------------------------------------
--
-- Table structure for table àdmin`
--
CREATE TABLE IF NOT EXISTS àdmin` (
`f1` varchar(20) NOT NULL,
`f4` varchar(50) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=latin1;
--
-- Dumping data for table àdmin`
--
INSERT INTO àdmin` (`f1`, `f2`, `f3`, `f4`) VALUES
('admin@gmail.com', 'admin', '9999999999', 'india');
-- --------------------------------------------------------
--
-- Table structure for table `complain`
--
CREATE TABLE IF NOT EXISTS `complain` (
--
-- Dumping data for table `complain`
--

INSERT INTO `complain` (`f1`, `f2`, `f3`, `f4`) VALUES
('abc', 'abc@gmail.com', '9898989898', 'Complain related to ...');
-- --------------------------------------------------------
--
-- Table structure for table `feedback`
--
CREATE TABLE IF NOT EXISTS `feedback` (
--
-- Dumping data for table `feedback`
--
INSERT INTO `feedback` (`f1`, `f2`, `f3`, `f4`) VALUES
('test', 'test@gmail.com', '9898989898', 'Thanks'),
('', '', '', '');

-- --------------------------------------------------------
--
-- Table structure for table `loan`
--
CREATE TABLE IF NOT EXISTS `loan` (
--

-- Dumping data for table `loan`
--
INSERT INTO `loan` (`f1`, `f2`, `f3`, `f4`, `f5`, `f6`, `f7`, `f8`, `f9`, `f10`, `f11`, `f12`)
VALUES
('', '', '', '', '', '', '', '', '', '', '', '');
-- --------------------------------------------------------
--
-- Table structure for table `login`
--
CREATE TABLE IF NOT EXISTS `login` (
ìd` varchar(20) NOT NULL,
`name` varchar(20) NOT NULL
--
-- Dumping data for table `login`
--
INSERT INTO `login` (ìd`, `name`) VALUES

('test', 'test'),
('admin', 'admin'),
('TEST', 'TESTRANA');
-- --------------------------------------------------------
--
-- Table structure for table `reg`
--
CREATE TABLE IF NOT EXISTS `reg` (
--
-- Dumping data for table `reg`

--
INSERT INTO `reg` (`f1`, `f2`, `f3`, `f4`, `f5`, `f6`, `f7`, `f8`) VALUES
('mzmpk7329k', 'Test', 'Singh', 'test@gmail.com', 'test', 'test@gmail.com',

'9898989898', 'New Delhi'),
('', '', '', '', '', '', '', ''),
('78906799', 'TEST', 'RANA', 'TEST', 'TESTRANA', 'ranatest@gmail.com',

'9818829308', 'sant nagar ,burari');
-- --------------------------------------------------------
--
-- Table structure for table `request`
--
CREATE TABLE IF NOT EXISTS `request` (
--
-- Dumping data for table `request`

--
INSERT INTO `request` (`f1`, `f2`, `f3`, `f4`) VALUES
('test@gmail.com', 'test', '11-12-2017', 'plz issue cheque book'),
('', '', 'DD-MM-YYYY', '');
-- --------------------------------------------------------
--
-- Table structure for table `stop`
--
CREATE TABLE IF NOT EXISTS `stop` (
--
-- Dumping data for table `stop`
--

INSERT INTO `stop` (`f1`, `f2`, `f3`, `f4`) VALUES
('test@gmail.com', '11-12-2017', '01111', 'stop my cheque no 01111'),
('test@gmail.com', '20122017', '001', '');
-- --------------------------------------------------------
--
-- Table structure for table `transaction`
--
CREATE TABLE IF NOT EXISTS `transaction` (
--
-- Dumping data for table `transaction`
--

INSERT INTO `transaction` (`f1`, `f2`, `f3`, `f4`, `f5`, `f6`, `f7`) VALUES
('mmpk7309k', '1377', '1374', '5000', '11-12-2017', 'test@gmail.com',

'9999999999'),
('001', '123456', '123', '5000', '20-12-2017', 'test@gmail.com', '9999999999');
/*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
/*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
19. TESTING
Software testing can be stated as the process of validating and
verifying that a computer program. It is the process of evaluation a
software item to detect differences between given input and expected
output. Testing assesses the quality of the product and satisfies the
needs of stakeholders.
Software testing, depending on the testing method employed, can be
implemented at any time in the software development process.
Traditionally most of the test effort occurs after the requirements have
been defined and the coding process has been completed. There are

various types of software testing methods which are discussed in
below:
 Black box testing
 White box testing
 Functional testing
 End-to-end testing
 Acceptance testing
 Stress testing
 Load testing
 Security testing
 Compatibility testing
 System testing
 Unit testing
 Alpha testing
 Beta testing
Different kinds of tests shall be carried out at different phases of the
development to reach the desired outcome, and tested result will be
shared at the time of development and testing of this project.
In this project, we will start testing from testing the individual

module and note all the errors and again debug it. The following
modules are given below:

Test Plan: A test plan documents the strategy that will be used to
verify and ensure that a product or system meets its design
specifications and other requirements. A test plan is usually
prepared by or with significant input from Test Engineers.
Test Cases: A test case in software engineering is a set of conditions or

variables under which a tester will determine whether
an application or software system is working correctly or not. The
mechanism for determining whether a software program or system has
passed.
Unit testing : Unit testing is a method by which individual units of source

code are tested to determine if they are fit for use. A unit is the smallest
testable part of an application. In procedural programming a unit may be
an individual function or procedure. Unit tests are created by programmers
or occasionally by white box testers.
Integration testing: It is the phase in software testing in which individual

software modules are combined and tested as a group. It occurs after unit
testing and before system testing. Integration testing takes as its input
modules that have been unit tested, groups them in larger aggregates,
applies tests defined in an integration test plan to those aggregates, and
delivers as its output the integrated system ready for system testing.
Regression testing: Regression testing is any type of software testing that

seeks to uncover software errors after changes to the program (e.g. bug
fixes or new functionality) have been made, by retesting the program. The
intent of regression testing is to assure that a change, such as a bug fix,
did not introduce new bugs.
Test Result

Stages Test Result (0-10 Scale)
From End Design 8.9
Data Entry & Design Modifications 8.2
Reports Design 8.2
Modified Reports Generation 8.8
Installation & Commissioning 9.6
Code Testing 9.5
Specification & User Acceptance 9.3
Testing
Validation Testing 8.4
20. LIMITATION
1. This system should be faster & seo based system that’s why user
can easily search and access the system through search engine
and user awareness is important issue.
2. The proposed project does not have its self help support system.
Right now it is perform manually.
3. Authentication and validation module of this proposed project
working properly but for security reasons. I have to implement
lots of new approach for making the best.
16. INDUSTRY CLIENT INTERFACE

Are you doing this project for any Industry/Client?
Mention Yes/No. If Yes, Mention the Name and Address of the Industry
or Client.
Are you doing this project for any Industry/Client?
Yes No
21. FUTURE SCOPE
“CRM - LOAN MANAGEMENT SYSTEM” has wide scope, This is
synopsis part so we can’t mention complete future scope rightnow.
 Website url/platform should be secure.
 It is easy to download in slow connection also.
 Proper email and mobile integration facility need to enable.
 Need to develop mobile apps to easily use this system.
22. BIBLIOGRAPHY
 Introduction to Software Engineering
 Project Guide
 Java & My Sql – Dreampress Publication
 Software Engineering (Techmax Publication)

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Table of Contents

CRM – Loan Management System 1

“CRM - LOAN MANAGEMENT SYSTEM” is title of my project. It is

designed to keeping objective to manage easy banking system through

Now a days, the bank customers were depending on the

involve in the bank process directly. This Problem can be solved

of the project is CRM – Loan Management System. The main aim of

customer transaction-time as well as user can able to access from

anywhere through mobile.

Mobile banking / e banking enable customer to access the

details. This system also used to transact money to another client

Cheque and demand draft details if another person may pass a

demand draft or Cheque.

CRM – Loan Management System 2

banking System. If user want to access the Mobile banking / e

banking / e banking services. User need to login with valid id and

Mobile banking / e banking provides a system for the user to access

he has availed. The Mobile banking / e banking system is not just

another account holder through this system. He can receive from

his bank or from his business associates or friend or other person

who is also connected to the system.

CRM – Loan Management System 3

This online platform provides the visitor, customer and administrator

an easy and efficient way to use and manage Mobile banking / e

banking via online. By “CRM - LOAN MANAGEMENT SYSTEM” we try to

full support to user to using smooth bank application.

“CRM - LOAN MANAGEMENT SYSTEM” is designed to fulfill many

objectives such as:

 Facilitates easy Mobile banking / e banking online

 Customer can choose many criteria to selected Mobile banking /

 They have also facility insurance over Mobile banking / e banking

 Provides information about the Mobile banking / e banking

 Provides e-mail facility for future correspondence

 Provides doorstep Mobile banking / e banking facility

 Provide online feedback and query support system

CRM – Loan Management System 4

OOPS & RDBMS >> Web Application

 Front end : JAVA / JSP

 Back end : My SQL

 Other technology : Html, Java Script and CSS

 Web Server : Apache

CRM – Loan Management System 5

“CRM - LOAN MANAGEMENT SYSTEM” is middle level project and after

seeing all the available technologies today, we chose the following:

 Front end : JAVA / JSP

 Back end : My SQL

 Other technology : Html, Java Script and CSS

 Web Server : Apache

“CRM - LOAN MANAGEMENT SYSTEM” will enable the customer to

easily get involved in Mobile banking / e banking services. This system

provides many benefits to the users. But to develop this proposed we

to faces many problem and solve this in effective way.

Following are some problem area which is identified to develop this

system and we have to solve that, they are:

 Login id creation and management

 Mobile banking / e banking details management

 Software and web management

 Bank & their information management

mention module to support and develop this system properly. The

modules of proposed system are:

3) Customer/ Registration Module

4) Loan Application / Booking Module