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UNIVERSITY OF THE PUNJAB 2010

INTERNSHIP
REPORT

SUBMITTED TO:
Ms. Sana Hassan
Lecturer
SUBMITTED BY:
Sara Rehman
BSIEM-0625

INSTITUTE OF QUALITY AND TECHNOLOGY MANAGEMENT


Thermosole Industries (Pvt) Ltd

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Thermosole Industries (Pvt) Ltd

TABLE OF CONTENTS

CONTENTS: Pg No.

1. Company profile ………………………… 5


2. Gap analysis ………………………… 10
3. Accounts department ………………………… 10
4. Store and supply department ………………….. 11
5. Quality department …………………………. 18
6. Trimming department …………………….….. 21
7. D&D department …………………………. 24
8. Tool Shop ………………………… 28
9. Production department ………………………… 30
Primary operations …………………. 31
Secondary operations …………………. 32
10.Projects:
 Project 1 ………………………… 34
 Project 2 ………………………… 42
 Project 3 ………………………… 46

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Thermosole Industries (Pvt) Ltd

ACKNOWLEDGMENT

All the praise is for ALLAH who has enabled me to accomplish this work successfully, to
WHOM I always prayed and WHOSE blessings and guidance has been a real source of all my
achievements in life.

It is a matter of great pleasure to express my deep sense of gratitude to respected Mr. AGHA
RAZA KHAN for his concerned attitude towards my internship.
I wish to thanks employees of THERMOSOLE (all production, quality, and D& D
department) for providing me complete knowledge about every operation.

Special thanks:
Mr. ARSHAD YOUNAS
Mr. KHURRAM

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Thermosole Industries (Pvt) Ltd

EXECUTIVE SUMMARY

This manuscript is the fruit of my internship carried out in one of the famous organization;
THERMOSOLE private Ltd. from July 1, 2009 to July 31, 2009.
This report provides an overview of the history and structure of the organization as well as the
functions carried out in different sections of the company. This report contains all the
description of departments in this organization and their gap analysis with respect to ISO
9001:2000 certificate and the projects which were assigned to me during my period of
internship at THERMOSOLE Private Ltd.

This report contains the observations and calculations of line balancing and also some brief
details about molding processes, CNC tool shop and inspection techniques used.
I also present the results of gap analysis and described their possible solutions.

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Thermosole Industries (Pvt) Ltd

THERMOSOLE "Molding the future for you"

NABEEL GROUP OF COMPANIES:


Nabeel Group of companies Pvt. Ltd is a family owned private group of companies. It includes
1. BBN energy, import LPG
2. SASA, import export
3. EDAS, engineering design and analysis
4. THERMOSOLE

COMPANY PROFILE:
Established in 1985 the company has today achieved recognition a high quality OEM Plastic processor.
THERMOSOLE is a custom processor and molder of plastic Blow Molding and Injection molding
technologies. The company boosts it own in house design center and test centers. THERMOSOLE also
maintains its own CNC machining lines and Mold manufacturing lines which enable me to offer a one stop
solution to our customers. We undertake 2D / 3D solid molding rapid prototyping and production of molds
with their analysis if required. Our design center also support its own Co ordinate Measuring Machine, Profile
projectors and numerous other measuring equipments for precise measurements and Digitizing. This is an ISO
9001:2000 certified company.

PRODUCTS:
A Quality Custom OE Processor offering one stop solution services of Plastic Product Designing,
Development and production. They offer a wide range of flexibility to produce precision engineering and
industrial plastics components, products and parts.

Automotive:
 Engine coolant hoses
 Timing belt cover
 Washer tank
 Duct
 Duct heater
 Gear knob
 Center pillar
 Expansion tank
 Reserve tank
 Radiator fan

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Thermosole Industries (Pvt) Ltd

 Resonator
 Air tube
Bottles and Containers:
 Cans& lubricant bottles
Agriculture:
 Flower pots
 Gardener voner
 Pressure bottle
 Spray bottle
Road Safety:
 Antiglare screen
 Road divider

Some of the products are

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Thermosole Industries (Pvt) Ltd

MATERIALS:
THERMOSOLE is using many materials as input
 Polycarbonate
 Polyacetal
 Poly propylene copolymer(GF)
 High density polyethylene(HDPE)
 Low density polyethylene(LDPE)
 ABS
 Polyamide(GF)

CUSTOMERS:
Automotive industries and UK export
 Descon
 ICI paints
 Pepsi
 Coke
 PSMC Pak Suzuki Motor Company
 IMC Indus Motor Company
 HACPL Honda Atlas Car Pakistan Ltd.
 DFMC Dewan Farooq Motor Company
 MMCL Master Motor Company Ltd.
 NECL Noor Engineers Cooperation Ltd.

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Thermosole Industries (Pvt) Ltd

QUALITY POLICY:
The company’ quality policy is

Consistency and Reliability is the prime motives.

We at Thermosole Industries are committed to remain ahead of its customer’s needs for technical, PLASTIC
BLOW AND INJECTION MOLDING.

We will fully support the concept of


Survival through continual improvement
And success through innovation by using high technology with integrated manufacturing CAD/CAM/CEA.

We shall aim for zero defects with on time delivery.


Our quality depends on each of our associate whom we shall train and who must therefore remain in
complete harmony with our company’s objectives, believes, values, goals and accomplishments

QUALITY OBJECTIVES:
The company’s set the following objectives:

To provide a system for monitoring controlling & improving.


To create environment friendly attitude among associates (Senior/Joiner).
To provide a skilled and experienced manpower to all departments.
To provide trainings to all staff members for improvement in their work.
Continuously improvements in (Kaizen)
Company in each department.

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Thermosole Industries (Pvt) Ltd

ORGANOGRAM:

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Thermosole Industries (Pvt) Ltd

GAP ANALYSIS:
During my internship I have worked in different departments at THEROMOSOLE Pvt Ltd and spent one
week in each department.
One of the tasks that were assigned to me is GAP ANALYSIS.

In this task I have planned my work in steps that are


 Read the procedure of ISO std 9000:2001
 Analyze what is going on practically
 Match the practical implementation with respect to the requirements of ISO
 Then find the gaps between them
 Suggest improvements if any

The main philosophy of ISO is

“DO WHAT YOU DOCUMENT, DOCUMENT WHAT YOU DO”

This analysis is based on this single statement. ISO procedures are processed with the consultation of
following authorities.

Document approval block Designation


Prepared by QMR
Reviewed by GMO
Approved by CEO

ANALYSIS OF EACH DEPARTMENT:

ACCOUNTS DEPARTMENT
For this department there is no suggested procedure of ISO. Accounts department handle
 Accounts
 Finance
 Salaries
 Import
 Export
 Taxes and duties

Its hierarchy is

F
M
A
c&
o
u
a
t
n
At

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Thermosole Industries (Pvt) Ltd

Accounts department use software


 PINNACLE
 TILGL

Main work of this department includes


 Preparation of all types of vouchers
 Preparation and maintenance of monthly salary and related issuers
 Maintenance of leave records of all employees
 Maintenance of all files
 Maintenance of all ledgers trial balance, profit and loss A/C and balance sheet
 Maintenance of employees’ personal files

These all maters are reviewed and approved by head of department that is MF&A. He also maintains the bank
and cash reconciliation statements on daily basis. He also handles the all maters of import and export. He
monitors the physical cash dealing. He also deals with sales tax and income tax.

IMPORT &EXPORT:
There are two types
 Direct exporter/importer
Who actually exports illegible goods that are produced by his own company. He may be working as
commercial exporter or trading company.
 Indirect exporter/importer
It represents manufacturer of goods or material that is used as input for export.
THERMOSOLE is direct importer and exporter.

The method is
A Performa invoice is given to the company by which we want to make transaction. Then terms are set
after Performa acceptance like
 Advance payment or not
 Credit deal or cash
 Who will pay freight?
 Agent
When these terms are set exporter present the following documents to bank for proceeding
 Firm exporter order
 Contract
 Letter of credit
 Application/undertaking as per form B
 Demand promissory note.
 Original duplicate copy of FORM E
 Invoice
Then bank normally takes two days for process. When good is received at port all original documents are sent
back to the exporter by bank and all bills are cleared then transaction and account is cleared.

PURCHASE OF IMPORTED MATERIAL AND COMPONENTS:

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Thermosole Industries (Pvt) Ltd

As per DSR MF&A in consultation with CEO prepares L/C document and precede it further. After getting
Performa from indenter he will send it to store department for PO. Mss Initiates PO and send a copy to IT
cell. When consignment arrives at factory IT officer enters it in computer, ensured the traceability on DC
through blue stamp. Then QC/QA inspector performs inspection and ensures the traceability by green stamp.
Then MSS updates the inventory.
For importing their material THERMOSOLE sends its product at there warehouse in Karachi from there they
import there material through ship. That is also handled by accounts department.

p
R
S
e
o
D
C
/
L g
i
n
f
r
e
P
i
k
h
c
t
g o
g
n
a
m
r
e
c
o
v
n
i
&
F
M
A

From all this discussion we are clear enough about the working of accounts department.

PROCEDURE OF ACCOUNTS DEPARTMENT:


As all departments are linked together so to understand the whole working of this department we should clear
about the whole procedure that is followed by THERMOSOLE.
When any type of demand is raised by any department a PD (purchase demand) is generated by HOD and
sends to store department.

There are three types of demand

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Thermosole Industries (Pvt) Ltd

1. Raw material
2. Maintenance demand for machines
3. Miscellaneous demand
Then store will confirm that either that good is present in store or not. If it is present it is issued through a
store issuance requisition (SIR). But if that good is not available PD is approved by CEO then a PO (purchase
order) is prepared including vendor name and last rate at which good was purchased. This PO is verified by
MF&A, GMO and then CEO. This PO is sent to vendor and to finance department so that cash can be
arranged for this transaction.
At the arrival of good it is received along with bills through Internal Gate Pass. Quality inspector checks its
quality and then if it is OK it is entered in record by IT cell and store department receives it by SRR (store
receiving note). Then good is given to concerned department by SIR. Those bills are sent to accounts
department so that they can be matched with PO. If account is clear this transaction is closed.

After going through this procedure we come to know that purpose of accounts department in this
procedure is to ensure that all cash going out is equal to goods received that means all accounts are clear.

STORE AND SUPPLY


Its hierarchy is

MSS

Purchaser
Store officer

Assistant store officer

Computer op

Store helper

But unfortunately MSS is not designated now-a-days.

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Thermosole Industries (Pvt) Ltd

According to ISO purchasing procedure


FLOWCHART
IT CELL will
Department Head
confirm and
Prepares the Purchase verified
Demand Purchase

QC ensures
Store will confirm stock Quality &
position then rates from prepared QCIR
market and fill last

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Thermosole Industries (Pvt) Ltd

Basic working of store department:


 Pre qualification and registration of suppliers
 Continual evaluation and performance monitoring Store dep. will
 Control of purchase documents
A/C will ensure & receive goods
 Verification of purchased
reconfirm products
last market and prepared
 Preparation of DratesS R (daily SRR and
status report) and assuring that it is according
& investigations issued
to actual.
Chairma
n/  Ensuring the inventory level.
CEO  Managing inventory through Store Software. Store
 Managing theIf25,000
purchasing accordingIf<25,000
product price is >
then required
to the then
quotations
no need of
system department
 Surveying the vendor
min. to get information for approval.
three quotations forward SRR
 Dealing with vendors about P.O, goods, and supply. with invoice to
 Making purchase demand and Purchase Order and to get approval. Account.
 Proper storage of customer supplied products, according to the procedure.
A/C clear
 Preparation ofIf PD
documents
amount is  Gate
5000 pass,IfIssue Report
PD amount and Packing detail then PD
is  5000
 Counting the loaded quantity of boxes. will close.
 Ensuring delivery to customers.
Chairman / CEO approves GMO approves the PD
 Ensuring on time Supply according to the procedure
 Receiving goods from gate that comes from vendors.
PD returns to store after
approval
Initial evaluation and registration of suppliers:
The aim of evaluation is to ensure that the supplier has the capability to supply products and services that
fully meet the requirements of company.
They evaluate their
In case supplier/subcontractor
of objection PD return to onStore
the following
sends red copybasis:
concern Department for cash demand to
 Past performance of sub contractor A/C
 Site survey of sub contractor
 Sample qualification
Past performance records MSS of issues
supplier theare maintained
MSS Issues and aaccording to their performance they are registered at
the start of every year. They also survey thewhite subcontractors
copy of for their registration. (GAP 1)In procedure MSS
is responsible for evaluationPurchaseofOrdersupplier/sub contractor but in THERMOSOLE quality inspector visits
Purchase
the supplier. Demand and
And the last method is the approval of sample of 5 pieces by QC/QA and retained it for reference and after
approval register the supplier. MSS then recommend Purchaser willthe supplier for approval on supplier evaluation form
ensure
all purchasing should
and forwarded to CEO and GMO. CEO approves the within
be finalized supplier/sub
24 contractor.
hrs of cash rept.

Approved Supplier List:


According to this clause when CEO approves the supplier it is included in the approved supplier list. MSS
maintains it and includes supplier name, supplier number, address and product supplied by supplier.

Supplier Performance Control:


The subcontractor parts prepared by sub contractor are received at IT cell by MSS and verified by store
keeper against PO. Then manager QC inspects against specifications/drawings/samples and records the
inspection sheet for incoming goods.
Mss evaluates the performance of supplier on monthly basis. The performance is focused upon part, quality,
and on time delivery. PPM is monitored. If ppm exceeds continuously then vendor is informed to improve. If
he fails to improve then vendor is excluded with approval of CEO.

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Thermosole Industries (Pvt) Ltd

In case of non-conforming products QC/QA department indicate the non-conforming on the quality feed back
report QFB and sends a copy to supplier along with the non-conforming products to the sub-contractor for
replacement/repair.

Purchase order and purchase demand.


MSS is responsible for the purchases made for company. Purchase demand is prepared by head of department
and sent to GMO and then CEO approves it. Proper stock level and last purchase price is checked by store and
finance department before recommending any new cash purchase.
The purchase order is prepared by MSS for raw material or parts and includes the supplier name, supplier
number, item name and number, complete specifications of items including type, grade, parameters quantity
special instructions and expected delivery date.
The delivery date and schedule as per requirement is fixed after proper consultation and agreement with
supplier. MSS is then responsible for the follow up of the purchases. If delivery is not received on time he will
issue a reminder to supplier. In case of three reminders and delay the MSS shall raise alarm by CPAR form
and take counter measures.
PD can be arises for cash purchasing one day in a week i.e. Monday. But in THERMOSOLE it is raised on
Friday (gap 2). Every department can raise PD. In case of emergency URGENT PD is raised.

Credit period of vendors will be 30 days from the date


mer will fax purchase order along with delivery schedule to vendor

Vendor will send supply along with invoices on delivery dates A/c will prepare the voucher & send to GMO for a

No supply should receive without invoice


Store department will prepare the SRR
SRR will submit to finance department

CUSTOMER VERIFICATION OF SUBCONTRACTED PRODUCT:


When applicable and appropriate, customer can also verify that products purchased for their contracts
conforms to specified requirements. During customer inspection QC/QA shall provide all assistance to
customer representative.

CLEARANCE OF VENDOR BILL


Vendor sends invoice along with supplier. No supply should be received without invoice/ bill. Credit period
for vendors is 30 days from the date of invoice received. All supplies should be received between 10:00 am to
12:30. All invoices and DC should be received in store department and properly acknowledge by store
representative with date and time.

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Thermosole Industries (Pvt) Ltd

PRESERVATION OF PRODUCT:
It includes effective handling, storage, packing, preservation and delivery of product to avoid damage of
product and delivery to customers.
Semi-finished goods are handled manually packed in cotton bags having identification tags and placed at
designated area customer wise and product wise. These bags are shifted from ground floor to first floor for
storage and placed at designated area.

FOUR STORAGE AREAS:


 Raw material store for an unprocessed natural product used in manufacture.
 General store; It includes the goods of all daily use(stationary, maintenance equipment)
 Semi finished store for the items need to be assembled in order to make a finished goods.
 Finished store; store for items which are complete and ready to dispatch.
Trolleys fork lifts for lifting./shifting of items
MSS recovers the incoming material from gate after entering in computer by IT officer. Records are
maintained in CIS. QC inspector carried out inspection on incoming goods inspection report. After inspection
SRR report should maintain by MSS .As per department of concerned department MSS issues the material as
per SIR. MSS makes daily DSR of stock on regular basis and forwarded to concerned department and finally
to CEO for verification before 10:00AM. MSS also check out periodic stock assessment on monthly basis for
updating and to avoid any loss to material.
Only products that have passed receiving or final inspection are authorized to be received or issued from
store.
50% level of inventory is maintained for monthly order of semi finished blow molding or injection molding
components to enable trouble free supply of demand from customers.

DELIVERY
After the final inspection is being carried out , MSS follows delivery schedule and the product is packed as
per packing detail. MSS contacts the delivery agency for dispatch of products. MSS issues I.R. the M F&A
who prepares the DC and handed over to delivery agency so that the product can be dispatched. He then
prepares the necessary tax documents. MSS prepares outward gate pass which is approved by CEO.

GAPS:
1. MSS is responsible for maintenance and control of storage area. These should maintain in good
conditions to prevent damage or deterioration of stored product. All products should identify and
arranged in racks according to their types. But in thermosole these activities are not properly
carried out.
2. Inventory levels of stocks should monitor through minimum stock level list. Usually this is done by
DSR but unfortunately store officer have no deep understanding of DSR. Through production
department we came to know that forecasting for inventory is done through IXED INVENTORY
MODEL but store department doesn’t understand this concept.
3. In procedure it is mentioned that DSR should be at the table of GMO but this is not followed.
4. Material should store at designated area through FIFO or date wise or according to bib cards. MSS
updates the ledger by CIS. But due to absence of MSS, store officer do not maintain bin cards and no
rule for storage of material. At the time of need goods are not available.

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Thermosole Industries (Pvt) Ltd

5. Storage areas should inspect periodically and cleaned daily but there is a lot of dust and
disarrangements.
6. MSS should maintain the record of mold or dies on register and update accordingly. Molds or dies
should place at store in identified racks. Model# and product name are mentioned on mold or dies for
traceability purpose. But store doesn’t have list of that molds.
7. Racks/cabinets are available in store but are not properly utilized
8. It is mentioned in procedure that in thermosole MRP II software is used for inventory handling but it is
not updated. So they don’t use it.
9. No Suitable ventilation facility is available in semi and finished goods store.
10. In general store there are racks but no proper labeling. There should be a list including all racks name,
description and good available in it.
11. ABC classification is a very common and helpful technique that can be used for handling the material
of all types but not applied in thermosole.
12. Documents of this department are also much misarranged.
13. Stock assessment form is not updated after NOV 2008. And if updated store officer don’t know.
14. Bin cards are not updated
15. No vehicle inspection is done at the behalf of MSS.

So after this overview we came to know that the root cause of all these problems is the absence of managerial
and qualified staff. If managerial row in organ gram of thermosole will complete, qualified and competent
persons on their seats, then all these problems will solve automatically.

QUALITY DEPARTMENT
Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy
stated or implied needs.
 Fitness for purpose.
 Meeting customer requirements.
 Conformance to specifications.
The hierarchy is:
Q
R
O
N
E
S
I
L
A
U Y
T
U
P
M
O
C
TT
L
A
U
Q
E
P
S
N
I R
E
T
O
C
Y
T
A
R
E
P
O
C
I
F
O O
R
E R
R

The basic tasks of the quality department include the effective implementation of the company quality policy
in relation to ISO 9001/TS 16949 in department. Quality engineer monitor record and compile control charts
data during the production and related process. He has to compile and prepare new work instructions,
Standard Operating Procedures (SOP’s) of existing and new products as they are added. He follows up and
performs finalization of new development. Among the main responsibilities, he has to ensure that quality

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Thermosole Industries (Pvt) Ltd

products are manufactured and checked prior to dispatch to customers, ensure good housekeeping in his
controlled area, and has to make Inspection Reports, SOP etc., as per defined procedure. He reorganizes the
department activity and responsibility, resolves problems and outstanding issues. He trains new QC members
on QC activity and also studies the manpower setup to increase the productivity along with the product
quality. He handles and maintains the QC instruments on monthly and annual basis.

Inspection:
The inspection is performed of each and every thing. The inspection is categorized in the following types:
Receiving Inspection
On-Ground Inspection
Final Inspection
Pre-Delivery Inspection
He records these inspections on the Inspection Sheet for Incoming Goods, process control check chart,
recording it on the pre-Delivery inspection check sheet. TIL Inspection Report for submission to customers or
inter department
In case of non-conforming products, QC/QA department is responsible for their disposition. The Inspector
records the non-conforming products on the QFB report indicating the reason for non-conformity and returns
them along with the QFB report to the vendor/subcontractor for replacement. If the Process control checks
chart shows abnormal trends, he then stops the production, investigates and removes the causes and restarts
production. Trimming, QC Inspector performs 100% inspection on the product at the trimming stage and
records the results on the trimming working detail. Also production Supervisor, QC/QA department performs
100% inspection on the product at the welding/leakage test stage.
QC/QA department along with trimming section personnel is responsible for final inspection to ensure that no
non-conforming product is dispatched to the customer.
Monitoring and measurement of processes is done through:
Monitoring the process parameters (e.g. temperature, pressure etc)
Calibration of test equipment used in monitoring and measuring of process parameters
Application of suitable statistical techniques.

Quality department also arrange Internal Quality Audits to determine whether quality activities and related
results comply with planned arrangements and whether these arrangements are implemented effectively.
QMR is responsible for planning, scheduling, execution and reporting of quality audit. Internal Auditing is
applied to the audit of product, process and quality system.

Manager QC/QA is responsible for the calibration, maintenance and control of all inspection and test
equipment. Manager QC/QA for identification of monitoring and measuring equipment that needs to be
calibrated.
Following information is collected regarding the calibrating equipment.
Type and range of measurement, such as physical dimensions.
Equipments accuracy and degree of precision.
Environmental conditions under which measurements are taken.
Manager Production/Manager QC/QA maintains a master list of all the inspection and test equipments.
Calibration schedule for equipment depends upon the expected reliable life of that particular instrument.
Master tools are calibrated from PCSIR (Laboratories Complex, Ferozpur Road, Lahore, Pakistan).
Manager QC/QA is responsible for internal calibration which is then calibrated on calibration certificate.

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Thermosole Industries (Pvt) Ltd

Manager QC/QA is responsible for internal calibration of jigs by using CKD PARTS. Quality Engg will
ensure that calibrated jigs must be checked for validity after every 2 months.
After calibration, calibrated equipment/jig is labeled with a sticker. If it is not possible to attach a sticker, the
equipment/jig is painted with a suitable marking in an appropriate location.
The sticker format for equipment is given as:
Equipment #: Error:
Date Calibrated: Next Date:

INTRODUCTION TO QUALITY LAB


The company has its own Quality lab for inspection of products/materials to ensure specified requirements.
It has boards to mount boundary samples (samples that are found OK and are being used to compare other
receiving materials). The boundary samples are for the following things:
Raw Materials
Vendor’s Parts/products
The Lab also has the following things:
CKD parts
Master Equipments
Documents having specifications
Manager QC/QA is responsible for its inspection. The sample is thoroughly checked by him and deficiencies
are then discussed with the subcontractor. The sample is approved by the Manager QC/QA, and where
required, by the customer.
The quality lab has the following master equipments for inspection testing and measurement

Vibration Test Equipment Profile Projector Equipment

Environment meter Gauge PH meter Salinity meter Temperature gauge

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Thermosole Industries (Pvt) Ltd

Stop Watch Digital Timer Micrometer Digital Micrometer

Thickness Gauge Hardness Tester Low Temperature Jigs


Thermostat

CF (Checking Fixture)

NON-CONFORMING EQUIPMENT
Manager QC/QA reviews the adequacy of calibration standards periodically to assess the calibration system.
When equipment is found to be out of calibration or appears to give inaccurate readings Manager QC/QA
takes the following steps:
 Examines the record of the last calibration and, if possible, revalidates them.
 Confirms that the error has occurred only after the last calibration
 Where possible, rechecks the product features measured with the equipment that is out of calibration.
If any product falls beyond specified limits, he takes immediate action to segregate all the non-
conforming products.
 Assesses the possible effects of the non-conformity on the final quality of the product
 Reappraise the frequency of calibration for this particular piece of equipment
Investigates and assesses the validity of measurements for which the equipment was previously used.
For receiving goods the military standards for inspection while for the remaining three 100% inspection is
performed.

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Thermosole Industries (Pvt) Ltd

MLT-STD-105E:
Military Standard 105 was created by the US Department of Defense to control their procurements more
efficiently. In 1994 they decided to rely on non-governmental organizations to maintain this type of standard.
The ANSI, ISO, and other institutes all created their own standard, but in essence they are similar to the latest
version of Mlt-Std 105. All third-party QC firms use the same standards and the same statistical tables.

How to Study MLT-STD-105E?

Go to sample size code letters (table I) and against the lot/batch size of the product received, find levels
(general inspection level for new vendors and special inspection level for reliable vendors)
Then go to single sampling plans for normal inspection, moves horizontally against sample size code letters
(A-R) and vertically against AQL (4.0 is pre-determined for 50-50 risk to the company and the vendor). The
intersecting cells gives the rejection and acceptance number of units. The sample size to be inspected is given
next to the sample size code letter. If the no. of units is rejected in a specified limit then the lot will be
accepted otherwise rejected.

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Thermosole Industries (Pvt) Ltd

These house keeping techniques are also communicated to all other department in THERMOSOLE by quality
department.
Good house keeping:
1 SEIRI Sort what is not needed
Use a color coded tagging system
2 SEITON Straighten what must be kept
Make things visible
3 SEISO Scrub every thing that remain-clean and paint;
4 SEIKETSU Spread the clean/check routine-set examples
5 SHITSUKE Standardization and self discipline-schedules

KAIZEN PRINCIPLES
THERMOSOLE along with its quality department is trying to apply these kaizen for the improvements.
Get rid off all old assumptions.
Don’t look for assumptions; look for ways to make things happen.
Say “NO” to status quo.
Don’t worry about being perfect-even if you only get it half right’ start now!
It doesn’t cost money to do KAIZEN.
If something is wrong, FIX IT NOW.
Good ideas flow when the going gets tough.
Ask FIVE time-get to the root cause.
Look for wisdom from ten people rather than one.
NEVER stop “KAIZEN”

TRIMMING DEPARTMENT
Trimming department is an integral part of the quality department. It has a supervisor and under his control 15
workers are performing their duties in an effective manner. The main task of trimming department personnel
is to remove extra material and to do final finishing of the product. The supervisor of the department is
responsible for carrying out the practical implementation of the company quality policy in relation to ISO
9001-2000 in his department. He has to monitor record and activities related to the ISO. To compile and
prepare weekly status report on the ISO procedure and their implementation status in all relevant department.
He trains the new and existing staff when necessary. He has to process and verify corrective and preventive
actions. He has to ensure good house keeping in his controlled area. He has to make certain the in-time
supplies. Also he has to make sure the quality supplies.

GAPS FOUND IN QUALITY DEPARTMENT:


 Availability of work instructions which include process steps, safety and precautionary measures. But
they are not displayed at machines.
 QC/QA department is responsible for inspection of molds during production. (Responsibilities defined
in ADM/QSP/012) but it is not practiced.
 Suspect material:
If any product/material that did not has any inspection & test then status will be considered as
suspect. Inspection is carried out to assess the status of the product/material till the time it is
properly identified with tag/sticker but in thermosole there is no application of this concept.
 Since QMR post is vacant that is why no person of concerned field is available for doing audit.

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Thermosole Industries (Pvt) Ltd

 To prepare the quality control chart after every half hour through sampling 3 units of product
(responsibility of Q inspector) but not applied.
 An illiterate person monitor record and activities related to the trimming department. He compiles and
prepares weekly status report on the ISO procedure and their implementation status. How????

DESIGN & DEVELOPMENT DEPARTMENT


HIERARCHY:
D
C
&
N
A
C
D
/
U
S
R
E
P
O
A M
A
O
T
S
I
V
I
S
E
D
G R
E
N
O
R

DESIGN AND DEVELOPMENT INFRASTRUCTURE:


The infrastructure of the design and development department includes:
 Building includes design and tooling section
 Design and development software (CAD,CAM)
 Drawings
 Machinery and tools
 Inspection and tests equipments
 Computers and related accessories

NEW PRODUCTS IDEAS:


New product ideas are generated through:
Literature
Customer requirements and CAD samples
In-house designing efforts
Self creativity and research and development

Most commonly Thermosole develops the products according to the customer requirements and their given
CAD drawings and samples.

Design inputs may be in the following forms:


Specifications provided by the customer including drawings
Samples
Legal / regulatory requirements
Sketches
Design inputs obtained from the above mentioned sources are entered on the design input form by CNC
supervisor, reviewed by GMO for adequacy and approved by CEO. Before approval all incomplete,
ambiguous, and conflicting requirements are resolved with all concerned departments. Design section
maintains the record.

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Thermosole Industries (Pvt) Ltd

DESIGN AND DEVELOPMENT OUTPUT:


The CNC supervisor Tool shop is responsible for documenting and maintaining the design outputs.
The design outputs may be in the following form:
Drawings
Prototype samples
Specifications of the product
Tools/ Molds

Tool shop supervisor records design outputs on the design output form.
DESIGN AND DEVELOPMENT PLANNING:
Design and tool shop supervisor is responsible foe design and development planning. He prepares design and
development plan for each new part indicating the design phases, departments involved in the design process
and planned duration of each design phase, etc. design and development supervisor reviews the design plan
along with quality engineer and CEO approves the plan. In case of any change, plan is updated accordingly.
Departments involved in planning:
Following departments are involved in the design and development phases and planning:
 Tooling section : design planning, tooling
 Supplier : mold
 Production : prototype
 Quality control : design component and product/
machining and assembly verification.
After the above verification design sample, CAD data sheet will send to GMO (general manager
operations) for the final approval and along with purchase demand for mold material procurement.
BASIC WORKING OF DESIGN SECTION:

 When customer order is received, it is the duty of the CAD/ CAM supervisor to draw the sample
design on the software keeping in view all the specifications and parameters provided by the customer.
 When CAD design is prepared, it is reviewed by Quality engineer and then by GMO and CEO.
 Design and development supervisor is responsible for design and development planning.
 Design team is responsible for defining the inputs and outputs of the design and development
activities.
 CNC supervisor is then prepares the approximate costing of the raw materials of the molds and also
the product which is to be prepared on that mold. It is recorded on the purchase requisition form.
 This purchase requisition form is sent to the Store & Supply for further processing.

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Thermosole Industries (Pvt) Ltd

Design/ Tool section


develops wooden
R &D or
prototype sample for
customer
costing if required
provides the
drawings/
samples/ CAD QC inspects
the Raw
material Design/ tool
CEO, GMO,
Design
department, QC, develops
Production Tools / Cutting
confirm design sample / internal
blocks, Raw
verification of
sample drawing material is
QC/ design
CAD purchased.
Engineer
inspects the
sample
CEO, Design NO
team discusses
and finalizes CEO approves
the technical the design for
details with development OK?
customer
Yes

QC inspects
CEO, Design Ok the inspection
team does the report
costing
NO
CEO and
Contract OTS along with
Design team
report is sent to
review is reviews the customer
approved design

Customer inspects
Design team the OTS
Customer designs the part
sends the on CAD
purchase order/
LOI OK?

Yes
CEO approves
Design team the Design plan Customer
prepares the on mold design approves the
Design plan Check sheet sample and sends
Page 26
form the inspection
and Time
schedule report
Thermosole Industries (Pvt) Ltd

SOFTWARES:
DELCAM and AUTOCAD are the softwares which are used in this department for the designing and
programming of the products.
Basic 2-D drawings are developed on the AUTO-CAD for getting approval from concerning departments. If
CAD drawings are provided by the customer then direct working is started on the DELCAM.
If only a sample is provided by the customer, then initial measurements are taken from the master equipments.
After this, further processing is done on the AUTOCAD and DELCAM.
CMM (coordinate measuring machine) is also used for complex measurements.

DELCAM:
For 3-D modeling of the objects, this software is used. There are 2 basic sub-divisions of this software.
POWER-MILL
POWER-SHAPE

POWER SHAPE & POWER-MILL:


Basic 3-D drawings are developed on the power-shape. It assists in easy working and helps to attain the clear
image of the product. So that any discrepancies are resolved in the design stage.
At the same time Power-mill generates the programming of the product so that CNC machine can perform the
work on the object according to the set parameters.

CAM OPERATION:
CNC machines are placed in the design section and computers are attached with them to assist their working.
All the programming that is generated in the power-mill is sent to the CNC computers where a software
named, DNC (Data Numerical Control) is installed. DNC reads the programming codes and then transferred
them to the CNC machine. CNC machine operates according to those instructions.

CNC MACHINES:
Two 3-axis CNC machines are placed in the design section. They are used for in-house development
of the molds. The material for the mold is usually of Aluminium, carbon steel, mild steel, copper, and
P-20 ( sliding material). Wooden blocks are also operated on the machines to develop the exemplary
patterns of the molds.
Accuracy of the CNC machines is 0.01mm.
Micron-C is used as cutting oil in the CNC machines for not only providing greasiness to the tools but
also it helps in removing sharp edges. This oil can be recycled. Tellus–68 is mostly used as lubricating
oil.
A control panel is attached with the CNC machines for setting the dimensions of the work-piece and
also the orientations for the working of the tools. Speed of the spindle can also be adjusted through the
control panel.
Pre-setter is attached in the CNC machine. It is basically electronic tool setter and it is 100mm high
from the object placed.

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Thermosole Industries (Pvt) Ltd

PRODUCT DEVELOPMENT STAGES ON CAM:


There are basically three stages of CAM working.
Roughing
Semi-finished
Finishing
In roughing, main cutting of the object is performed with the help of the cutters. Then at semi-finished stage,
sharp edges which are left during roughing, are removed and after this final finishing of the mold is
performed.

CMM:
Design department has a 3-axis CMM (coordinate measuring machine).It is basically air pneumatic machine.
It is used for measuring complex parts such as irregular shaped parts. Probes are attached with upper body and
they are moved manually. They help to get measurements. When a probe is touched with different directions
or sections of the object, a point cloud data is generated on the computer excel sheet.
This excel sheet is converted with COPY-CAD software. Those points are joined and their 3-D shape is
formed and coordinates are defined. Part area is defined with 3-D scanner. This 3-D data is then transformed
in power-shape software. All the variations or complexities are adjusted and 3-D wire frame is generated in
the software for further working.

CUTTING TOOLS:
To perform the different operations of cutting on the CNC, different cutting tools are used. These are basically
carbide tools. These are as follows:
Tip radius cutter (four flues, three flues)
Ball nose cutter (two flues)
Drill cutters

MASTER EQUIPMENTS:
These are the equipments used for different measurements of the products. Quality department keep all
equipments.
 Vernier-Callipers
 Micrometer screw gauge
 Depth gauge
 Height gauge
 Radius gauge (1-7mm),(7-25mm)

TOOL SHOP
Further finishing and refining of the molds is done in the tool shop. It is basically meant for the development
of the small tools and parts of the molds. The hierarchy of the tool shop is given below

Tool shop
supervisor

Page 28Maintenance
Fabricator Welder fitter Machinist
Thermosole Industries (Pvt) Ltd

Tool Shop has following machines


EDM
Drilling
Surface grinding
Copy milling
Universal milling machine
Lathe machine

DESIGN AND DEVELOPMENT REVIEWS:

At some defined stages design reviews are carried out to discuss the problems in design features.
In these reviews following departments are involved:
Production
Quality control
Design and development
These reviews are held at following stages:
After mold preparation
After preparation of prototype
After customer’s feedback on prototype

Design and development verification:


At defined stages design verifications are done to ensure that outputs meet the inputs applied.

Design and development validation:


After completion of mold or final design, design validation is carried out to ensure that the final product meets
the intended use or application. The sample is submitted to customer who checks the parameters against the
functional requirements and gives his feedback through the sample test report.

CAD APPROVAL FORM:


This form is designed for the final approval of CAD design from CEO.

MOLD DESIGN CHECK SHEET:


This form is deigned to eliminate the CAD problems before the development of molds. This form is prepared
by CNC supervisor and checked by
 Tool shop supervisor
 Manager production
 Manager quality control
 General manager operations
 Approved by CEO

WORK PROCEDURE FORM:


CNC supervisor makes work procedure form to operate the CNC machine according to the requirements. This
procedure is sent to the CNC operator so that he will do the task as per requirement.

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Thermosole Industries (Pvt) Ltd

MOLDS:
THERMOSOLE has in hose capability to fabricate molds. Qualified material for mold should satisfy
following point.
 Good machine ability.
 High abrasion resistance.
 High corrosion resistance.
 High toughness.
 High strength.
 Homogeneous property without segregation and pinholes.
 Good heat-treating with less deformation.
 Good heat conductivity
 Reasonable price.
 Easy procurement.
SOME GAPS IN THE D&D DEPARTMENT:
 They send their samples or specimens to EDAS for their engineering analysis and problem
identification.
 They don’t have essential software for in-house usage. This crates more time and cost wastage.
 No managerial and engineering staff is designated that is the root cause of all problems.
 Workers in this don’t get any type of training regarding any new technology.

PRODUCTION/TRIMMING DEPARTMENT

Blow supervisor Injection supervisor Maintenance supervisor

Basic functioning of production department is


In case of customer’s new or existing product, production department fulfill that order. For new
product all drawings of new or modified part has been verified by CEO and design department then
its production started.
GMO distributes internal delivery schedule to all concerned department.
After getting that schedule, production department prepares its plan about its machine, man power and
working days.
If mold of that product is already attached to machine production starts according to plan otherwise
mold will change.
Production department forecast its production by which raw material is forecasted. They forecast on
historical analogy.
Then production starts and machine operator also remove wastage from work piece.
Production and trimming department are integrated with each other. So after removal trimming
personnel finally trims the product and after secondary operations it is packed.
Production department also trains its workers and maintain its in-use molds in good working
condition.
Maintain inspection equipments in production hall.
Maintenance the machines and general equipments(hydraulic system, pumps, compressors).

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Thermosole Industries (Pvt) Ltd

Maintain chillers and crusher


Oil inspection of basic machines twice a year. Usually they change oil after 3-4 years.

MATERIALS
Plastics are main raw materials for Thermosole products.
Plastics have been widely used not only for household furnishings, electric appliances and cars, but also for
various products of precision industries, typically in the fields of optics and electronics.
There are two types of plastics, namely thermosetting plastics and Thermoplastics. For the Injection molding
thermoplastics are mainly used and they can be recycled

OPERATIONS
PRIMARY OPERATIONS
Thermosole is recognized for its two primary operations that are
Blow molding
Injection molding

BLOW MOLDING, also known as blow forming, is a


manufacturing process by which hollow plastic parts are formed.
It is a process used to produce hollow objects from
thermoplastic. Plastic beverage bottles and fuel tanks are
commonly created through blow molding.

The Basic Process


A thermoplastic resin is heated to a molten state
It is then extruded through a die head to form a hollow tube
called a parison.
The parison is dropped between two mold halves, which
close around it.
The parison is inflated.
The plastic solidifies as it is cooled inside the mold.
The mold opens and the finished component is removed.

INJECTION MOLDING is a manufacturing process for producing parts from both thermoplastic and
thermosetting plastic materials. Material is fed into a heated barrel, mixed, and forced into a mold cavity
where it cools and hardens to the configuration of the mold cavity. Injection molding is widely used for
manufacturing a variety of parts, from the smallest component to entire body panels of cars.

The Basic Process


With Injection Molding, granular plastic is fed
by gravity from a hopper into a heated barrel.
As the granules are slowly moved forward by a
screw-type plunger, the plastic is forced into a
heated chamber, where it is melted. As the
plunger advances, the melted plastic is forced
through a nozzle that rests against the mold,

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Thermosole Industries (Pvt) Ltd

allowing it to enter the mold cavity through a gate and runner system. The mold remains cold so the plastic
solidifies almost as soon as the mold is filled.

SECONDARY OPERATIONS:
Riveting
Welding
Slitting
Foam adhesion
Pressure leak test
drilling

Other General Equipments Used In Thermosole:


Compressor:
Hydraulic System

GAPS OF PRODUCTION DEPARTMENT:


In a bird eye view every thing is going very well but in actual there are a lot of problems. According to
hierarchal chart given above, manager and engineer are missing.
The basic problem is absence of managerial staff that is mentioned in organ gram of thermo sole. That
causes a lot of problem. No supervision is there for workers. Supervisory staff is over burdened so
they can’t perform their own responsibilities.
According to ISO procedures following gaps are found
Sop’s are not communicated.
Daily rejection is not recorded with authentic source.
Minor accidents are not mentioned at safety chart and no corrective action is taken.
No preventive is followed Maintenance. When break down occurs then maintenance is carried out.
Bins for rejected, accepted and under inspection materials are not properly labeled. No distinction is
there.
Shift change over form is not filled.
Production Engg. will ensure that all calibrated equipment must be checked for validity after every 2 months.

Important issues:
 Manegerial row in organogram is vacant that is root cause of all problems so we suggest that to
become more effiicient and competent, organogram should be filled .
 Some procedures have some mistakes so they should be revised.
 All reponsibilities should be revised according to designatioon.
 Infrastructure and facilities for emloyes should improve to increase their loyalty, morale and passion
with their work.
 There is a lot of noice , heat and saffocation inn production hall. So these issues shuld take into notice.
 Awareness about Personal protective equipments like ear plugs, gloves and gogles should be given to
all workers.

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Thermosole Industries (Pvt) Ltd

Project 1
 Improvement in Productivity of Duct1-242L at BL4
 Eliminating Semi-Finished Inventory.
 Reducing W.I.P Inventory.

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Thermosole Industries (Pvt) Ltd

PURPOSE
 Improve productivity
 Improve line balance efficiency
 Reduce number of motions
 Reduce work in process (Unnecessary storage)
 Reduce material handling and movement
 Reduce number of workers

MAJOR PROBLEMS
 Under utilization of machine
 Work in Process inventory
 Extra process and storage involved
 Unnecessary movements for storage of Semi-Finished goods.
 Extra bins are used
 Unbalanced line efficiency.
 Extra Men Power for transference of parts.

Situation before time study, stock at each point.

BEFORE LINE BALANCING:

Piece after rough trimming Piece waiting for demister assembly


Piece after final trimming Piece waiting for packing

AFTER LINE BALANCING:

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Thermosole Industries (Pvt) Ltd

CURRENT PROCESS

Duct 1 Man Power: 3


Work Efficiency: 75 %
120

100 90 96
70
e(Sec)

80
63
Tim

60

40

20

0
Moulding Loading Unloading+waste removal Final Trimming Foam Pasting+dimister
assy+insp+packing

PROPOSED PROCESS:

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Thermosole Industries (Pvt) Ltd

Man Power: 3
Duct 1 After improvements Work Efficiency:95
%
Process
80
70 70 70
70
60 57
50

40
30
e(Sec)

20
Tim

10
0
Moulding Loading Unloading+waste removal Final Trimming+foam strip Foam Pasting+dimister
assy+insp+packing+transportation

GRAPHICAL REPRESENTATION OF RESULTS

Before After
450

400

350

300 290

250 244

200

150

100
95
75
52
50
15
4 3
0
Line Balance Efficiency Manufacturing Time No of Workers W.I.P

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Thermosole Industries (Pvt) Ltd

COMPARISON B/W CURRENT & PROPOSED


PRODUCT

700
600
500 PROPOSED
UNITS

400 PRODUCTION
300 CURRENT
200 PRODUCTION
100
0
1 3 5 7 9 11
HOURS

RESULTS:

S/N Improvement Area Before After Improvement

1. Line Balance 75% 95% 20% increased


Efficiency

2. Manufacturing 290 Sec 244 Sec 46 sec reduction


Time

No. of Workers
3. 4 3 25% reduced

4. Work-in-Process 52 Pcs 15 Pcs 71% reduced


Inventory

PROCESS WISE PRODUCTIVITY IMPROVEMENTS

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Thermosole Industries (Pvt) Ltd

Before Pcs After Pcs


1200

1100

1000

900

800

700
617
600

500
480
411 411
400
300 300
300

200

100

0
Moulding Trimming +Drilling Foam Pasting+Screw
Assy+Insp+Packing

TARGETS ACCOMPLISHED
• Increase production from 480 units in 12 hours per day to 617 units in 12 hours in molding process.
• Increase productivity in final trimming from 300 units in 12 hours to 411 units.
• Increase productivity in final packing from 300 units in 12 hours to 411 units.
• Eliminating semi-finished inventory that will save carrying and holding cost and increase space in
semi-finished store that can utilize for placement of Jerry cans that is hot issue in THERMOSOLE.
• Save money by elimination of bins around work station.
• Reducing W.I.P inventory from 52 pieces to 15 pieces.
• Let target is 4000. we are achieving it as 4000/480=8 days
• Now production=617
• 4000/617=6.5 days
• One and half day saving so you can off Saturday.
• Electricity and overhead cost for one day will save.
• Fatigue level of employees will reduce.

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Thermosole Industries (Pvt) Ltd

Project 2
 Improvements in store layouts (raw material, semi-finished, finished)
 Storage of cans

PURPOSE:
The basic purpose of this project is to have good house keeping in production hall and to finish all semi-
finished and finished goods from hall and store them at a safer place.

CURRENT SITUATION:

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Thermosole Industries (Pvt) Ltd

PROPOSED LAYOUTS

RAW MATERIAL STORE

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Thermosole Industries (Pvt) Ltd

SEMI-FINISHED STORE:

SCRAP MARKET
PRODUCTS

HERE
SPECIAL
RACKS CAN
BE
ARRANGED
FOR THE
STORAGE
OF CANS. ENTERANCE

E USED FOR THE TRANSPORT


Quality store OF GOODS TO BE STORED IN THIS STOREFT. THAT WILL REDU

FINISHED GOODS STORE:

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Thermosole Industries (Pvt) Ltd

The daily production of thermosole is 400 parts. The final trimming of those parts was not
done on daily basis. So they cause 40 bags of semi-finished inventory in the semi-finished
store. After line balancing, all semi finished inventory will vanish so that space can be used
for other storage purposes especially for cans.

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Thermosole Industries (Pvt) Ltd

Project 3
 To identify and define defects,
 Their causes, and
 Acceptance and rejection in Thermosole.

Molding defects

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Thermosole Industries (Pvt) Ltd

Injection molding is a complex technology with possible production problems. They can either be caused by
defects in the molds or more often by part processing (molding)

Molding Alternative
Descriptions Causes
Defects name
Raised or layered zone Tool or material is too hot, often caused by a lack of
Blister Blistering
on surface of the part cooling around the tool or a faulty heater
Black or brown burnt
Air Burn/ Gas areas on the part located
Burn marks Tool lacks venting, injection speed is too high
Burn at furthest points from
gate
Master batch isn't mixing properly, or the material
Color streaks Color streaks Localized change of has run out and it's starting to come through as
(US) (UK) color natural only. Previous colored material "dragging"
in nozzle or check valve.
Contamination of the material e.g. PP mixed with
ABS, very dangerous if the part is being used for a
Thin mica like layers
Delamination safety critical application as the material has very
formed in part wall
little strength when delaminated as the materials
cannot bond
Tool damage, too much injection speed/material
Excess material in thin
injected and clamping force too low. Can also be
Flash Burrs layer exceeding normal
caused by dirt and contaminants around tooling
part geometry
surfaces.
Foreign particle (burnt Particles on the tool surface, contaminated material
Embedded Embedded
material or other) or foreign debris in the barrel, or too much shear
contaminates particulates
embedded in the part heat burning the material prior to injection
Injection speeds too slow (the plastic has cooled
Directionally "off tone" down too much during injection, injection speeds
Flow marks Flow lines
wavy lines or patterns must be set as fast as you can get away with at all
times)
Deformed part by
Poor tool design, gate position or runner. Injection
Jetting turbulent flow of
speed set too high.
material
Small lines around core Caused by cold material flowing around objects
Knit Lines pins or windows in parts such as core pins. Can be mitigated or eliminated by
that look like cracks increasing the mold temperature
polymer breakdown
Polymer Excess water in the granules, excessive temperatures
from hydrolysis,
degradation in barrel
oxidation etc
Holding time/pressure too low, cooling time too
Localized depression
Sink marks [sinks] short, with sprueless hot runners this can also be
(In thicker zones)
caused by the gate temperature being set too high
Non-fill / Short Lack of material, injection speed or pressure too
Short shot Partial part
mold low, mold too cold

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Thermosole Industries (Pvt) Ltd

Moisture in the material, usually when hygroscopic


Splash mark / Circular pattern around resins are dried improperly. Trapping of gas in "rib"
Splay marks
Silver streaks gate caused by hot gas areas due to excessive injection velocity in these
areas. Material too hot.
String like remain from
Stringiness Stringing previous shot transfer in Nozzle temperature too high. Gate hasn't frozen off
new shot
Lack of holding pressure (holding pressure is used
to pack out the part during the holding time). Also
Empty space within part
Voids mold may be out of registration (when the two
(Air pocket)
halves don't center properly and part walls are not
the same thickness).
Mold/material temperatures set too low (the material
Knit line / Meld
Discolored line where is cold when they meet, so they don't bond). Point
Weld line line / Transfer
two flow fronts meet between injection and transfer (to packing and
line
holding) too early.
Cooling is too short, material is too hot, lack of
cooling around the tool, incorrect water
Warping Twisting Distorted part
temperatures (the parts bow inwards towards the hot
side of the tool)

Page 45

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