Henry Moisés Pimentel Abud

Santo Domingo, República Dominicana.

hpimentel@gmail.com  Celulares: 829-787-0797 y 809-863-3777 .

Personal attitudes: Excellent human relations, high degree of communication, fast learning, ability to work under
pressure and extra hours, results driven. Management and supervision skills.

Work experience:

Rubycom
May/2017 - current  Hosting Manager
Responsibilities:
• Manage staff of Hosting and technical support to achieve quality and excellence in service to external
customers.
• Document services and deployed platforms of different platforms.
• Identify infrastructure, suppliers and services to be implemented in post of the improvement of the services
offered.
• Make reports and documents procedures for the Presidency on activities of technologies.
• Provide support to all the sub systems of the company, and start up service quality.
• Monitoring indicators of results of the Department.
• Implementation of infrastructure of data for all customers services infrastructure.

Achievements:
• Implementation and audit systems of VPS, dedicated and mail services to achieve the stability and excellence of
service, using state of the art in monitoring and rapid reaction from the bracket.
• Deploy and manage licenses for all products, including the migration of electronic mailboxes of the customers
folder.
• Implementation of system help desk using Kayako customer support control, achieving a reduction in service
from 3 days to 7 hours’ time.
• Increase in the availability of service thanks to the implementation of an effective plan of monitoring and alerts
using an alerts platform by voice of high technology.
• Management and sizing of infrastructure in the cloud to need equipment.
• Development of network diagrams and documented procedures, including support in the SLA, support
preventive actions and secular actions procedures.
• Restructuring policies and procedures in support of information portals and databases, based on the continuity
of business. Developing the automation of such procedures.

Khoury Industrial
October/2016-may/2017  Manager of information technology.
Responsibilities:
• Administration and improvement of the current platform of ERP Dynamic GP, Telephony VoIP Asterisk,
Exchange Server, Windows Servers and XenServer Citrix.
• Support in training staff on the new platform of ERP and Office Automation, including the technical supports.
• Deploy platforms that contribute to the improvement of the existing infrastructure considering the use of the
cloud.
• Make reports and documents procedures for guidance on activities of technologies.
• Provide support to all technological subsystems and support to departments.
• To monitor the indicators of results of the Department.
• Escort teams of technical support and system administration in the fulfilment of the objectives

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Achievements:
• Technical support in Dynamics GP migration to the new Netsuite ERP in the cloud, with the conception and
implementation of all required technology and acting as a master user of the system.
• Deploy and manage Microsoft Office 365 licenses including the migration of Exchange on e-mail accounts -
premise to Office 365.
• Implementation of system help desk Mojo Helpdek for control of user support, achieving a reduction in time
from 3 days to 12 hours.
• Increase the availability of service from 40% to 90% with the monitoring of cash and the implementation of
correctives to Data Base SQL Server and servers, removing unused services and safety improvements on various
platforms, including the Dynamics GP.
• Implementation of OneDrive, Sharepoint and Skype business, such as collaborative business tools.
• Acquisition and implementation of two Juniper Networks for the protection of the company's internal network,
and the effective use of network resources.
• Implementation and preparation of documented procedures and network diagrams.

Defensor del Pueblo Dominicano.

May/2015-October/2016  Manager of information technology.
Responsibilities:
• Be responsible for implementing, managing, and updating all systems and applications requiring technology
platform, including VoIP Cisco telephony, structured cabling, data networks and communications,
administrative systems and financial, in-house, computers, operating systems, desktop and server systems.
• Meetings with suppliers, internal staff, and superiors to identify and apply results to new needs.
• Analyze and develop together with personnel responsible for, the information systems needed to establish the
new technological platform.
• To monitor the indicators of results of the Department.

Achievements:
• Drafting and implementation of the processes and procedures of the Department of information technology
manuals,
• Implementation, management and control of the Windows 10 terminals, which give access to the users of the
institution, in conjunction with the management and implementation of Microsoft Office 365 and Bitdefender
Antivirus licenses.
• Change of an existing analog station, by a central Cisco VoIP of last generation, installed in the cloud that
provides greater efficiency of available lines and a reduction in costs by growth/energy expenditure of more
than 150%.
• Collection of the history of the Ombudsman scattered documentation and digitization of the same level,
unifying into a single database.
• Implementation and monitoring of the process of digitization of the correspondence of the institution,
including the conversion to digital of all documents in cases of guardianship of right support, allowing greater
flexibility of processes with the citizens.

Orange Dominicana FTD.

November 2008-May 2014  SAN and Backup Administrator, and Datacenter Infrastructures.
Responsibilities:
• Maintain availability in the storage platform (SAN Switches, FC cabling, Storage devices process); administration
of this platform. Configuration of operating systems (Unix/Windows) supporting the identification of current or
potential problems to future production platforms.
• Manage and operate the support of production and non-production platforms and develop regular testing of
backup and recovery for the information of the company.

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• Personnel management for the installation and configuration of cabling, cabinets and servers for all the
technical sites in Dominican Republic. Working on the implementation of the alternative technical site for
replication storage and servers in an active/active environment.

Achievements:
• Join the planning team and development of the alternate technical site for Orange Dominicana, managing
human resources for tasks related to infrastructure, storage and server management.
• Implement EMC Symmetrix technology and VPLEX for active-active replication of all production data for Orange
Dominicana.
• Develop policies for security and management for main data center in Orange Dominicana, achieving more
efficiency and drastically reducing the occurrence of human error in production within the Data Center
platforms. Implement a set of actions regulatory for the installation of equipment, support and access to staff
for data centers.
• Deploy a replication model using technology outside support and downtime life keeping production by 100%.

July 2006-November 2008  UNIX Administrator Linux Platform.

Responsibilities: Operating active and in production systems based on Linux and Solaris, configurations of
networks, partitions, and services including tomcat, samba, apache, Linux LVM configuration manager, firewall,
among others, installing applications hand-in-hand with the implementation of projects. Maintain production with
zero incidents and protect the integrity of enterprise data.

Achievements:
• Implement and develop bash scripting procedures to identify problems and proactively inform and resolve
future incidents.
• Plan and collect all the services in execution of Orange Dominicana and summarize them in a master document,
used to interconnect services and infrastructure for management of incidents.

September 2003-July 2006  TIS Support Network and Desktop.

Responsibilities: Provide satisfactory solution to the problems of user end and customers offering support for
workstations / laptops, operating systems and applications, to remote and local users. Assist in the processes of
the projects Department, creation of binary images of terminals, inventory and other tasks associated with
projects that are required by the company. Support more than 500 employees.

Achievements:
• Developing and consolidating tools for problem-solving computational and cloned everything in a single
software application.
• Implement a remote support system using internal tools and develop a protocol for resolving problems of virus
infection and other problems related to end users.
• Work with executives of Orange Dominicana in the solution of problems related to computers and printers of
proactively preventing future stands on problems related to users, printing, or Windows accounts.

CAM Informatica S. A., company of Grupo Mallen Guerra

November/2001-October/2002  System Analyst and Developer.
Responsibilities:
• Identify opportunities that can enhance the efficiency of business processes.
• Investigate and resolve problems related to functionality of applications and provide support to all financial and
business.
• Coordinate and participate in the development of applications for multiple projects.
• To assist in the troubleshooting of applications.
• Participate in the implementation of third party applications.
• Serving union and facilitator between all the business units in vista to solve IT problems.

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Achievements:
• Join the team that was developing the system of insurance for the Intercontinental's insurance. This system
encompassed all aspects of insurance.
• Actively participate in team improvements to the Framework using.

Association Pro Bienestar de la Familia, Inc. (PROFAMILIA)

November/1996-November/2001 l Informatics Assistant.
Responsibilities:
• Support management actions in view of the improvements of the infrastructure and the appropriate follow-up
activities.
• Identify and resolve problems related to features of applications and providing first and second level to the
financial part and support business.
• Provide technical knowledge to the departments of the institution, in order to implement effective IT solutions.

Achievements:
• Implement the new network category 5 ethernet.
• Develop and analyze the project "monitoring of projects".

November/1993-November/1996  Assistant of statistics.

Responsibilities: Organize the collection of statistical data for demographic studies, planning and development.
Create reports (including graphs and tables), maintain databases of information statistics, and handle large files of
surveys. Manage surveys, monitor groups of bulbs and make presentations to clients or colleagues. Support the
charge of statistics with administrative responsibilities such as meetings, data processing and data entry.

Temporary Consulting:
Pharmalink S. A.  November/2002-June-2003  Consultant of Information Technology.
Oxfam International  October/2001-May/2002  Consultant of Information Technology.
Participación Ciudadana
February/2000-August/2000  Statistics and sampling consultant.
January/1996-May/1996  Developer of information technology.

General skills

Data processing and analysis

• Design and implement data models, including monitoring and analysis, sampling and survey processing.
• Business intelligence using Microsoft PowerBI,

Systems management
• Microsoft Windows Servers 2008/2012/2016 advanced management,
• Cloud services
o Office 365 management, platforms, Azure Cloud management, full migration
o G-Suite management and migration, Google Cloud infrastructure.
• UNIX/Solaris/Linux Advanced Administration.
• Google management.
• Telephony Asterisk (FreePBX/Grandstream) and Cisco Broadcom.
• Brocade SAN routers, firewall/UTM Fortinet and basic Juniper; Cisco.
• EMC Clariion CX, Celerra, Symetrix Series, Centerra, Datadomain administration and configuration.
• Placements and data center management. Networks wired and wireless, CCTV camera system and IP cameras,
commercial and digital automation using micro processing.

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Programming and DBMS

• Microsoft. Net, Microsoft Visual Basic, Crystal Reports, Java, VBScript, Business Object.
• MYSQL, MSSQL, Oracle Database management.
• More than 18 years of experience in programming and systems development.
• Web development using MS. NET, ASP, Java, PHP (Laravel), Python (Jango).

Statisticians
• Epi Info, SPSS for Windows. Statistical data on population, analysis and census sampling.

IT Project:
• Work on projects by objectives, up to 10 people to my office, MS Project, Dodledo, BaseCamp.

Languages:
• Native Spanish. Advanced English. Initial studies of French.

Education and accreditation

• Bachelor's degree in systems and data processing l University Dominican or & M l DR l 1998
• JunOS Introduction l Conian l Dominican Republic l January/2017
• Workshop CultureByDesing (leadership & coaching) l VivaSmart l Dominican Republic l October/2016
• Laravel Development Complete Series l Laracast l Online l June/2015
• QTP Workshop l H2kinfosys, LLC l Online l March 2014
• EMC VPLEX Administration l EMC l Dominican Republic l October/2013
• Solaris 11 Zone Administration and Configuration l Multicomputos l Dominican Republic l Sept/2013
• EMC VMAX Administration l EMC l Dominican Republic l Sept/2013
• EMC MirrorView & SAN Copy Configuration & Management l EMC l Lisle IL USA l April 2011
• EMC CLARiiON Host Integration and Management with SnapView l EMC l Lisle IL USA l April 2011
• EMC CAS Management l EMC l Boston MA USA l April 2011
• EMC Replication Manager Workshop l EMC l Berkeley Heights NJ USA l November 2010
• Structured Cable Certification l PANDUIT l Dominican Republic l November 2010
• Seminar effective presentations l Lissette Selma l Dominican Republic l June/2010
• Boot Camp CCNA l Capacity l Dominican Republic l October/2009
• Diploma "Project Management" l AG International l DR l October 2009.
• Course "Quality for the Internal Customer Service" l Contact Center Partners l DR l July/2009
• Emotional intelligence seminar l IESEC l Dominican Republic l July/2009
• Strategic management of service management l Quadrante l Dominican Republic l December 2007
• Certification ITIL Foundation l Everis l Dominican Republic l November 2007
• Leading 360 degrees l Business l Dominican Republic l June 2007
• ITS Essential A + Certification l InfoRedes S. a.. l Dominican Republic l May/2004
• "Middle Management" workshop l INFOTEP l Dominican Republic l March/2001
• Computer audit certificate l ICPARD l Dominican Republic l November 2000
• Diploma "Information System" l PROFAMILIA l Bogotá, Colombia l 1998.

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References:

Ana de Leon
Human resource specialist
Cell phone: (809) 644-9966

Wilfredo Vargas
Systems engineer
Cell phone: (809) 768-3946

Yvan Rosario
Administrative and financial
Cell phone: (809) 360-9191

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