ANDRES PEDROZA

3-135 Belmont Drive London, ON N6A 1R1

a_pedrozaherrera@fanshaweonline.ca
Cell: 226-377-2318

Profile & Objective

A highly motivated individual who is currently completing year one of the Business
Management and Organizational Studies program at Western University. Recognized for
exceptional ability to create customer trust and build lasting relationships with customers. Proven
team player with strong leadership skills. Fluent in both English and Spanish.

Seeking part-time employment where excellent communication and interpersonal skills, a strong
work ethic and the enthusiasm to learn will be an asset to the business.

Education

Business Co-op Current

Fanshawe College

Business Management and Organizational Studies September 2013- April 2016

Honour Specialization- Organizational & Human Resources
Western University

Ontario Secondary School Diploma Class of 2012

Catholic Central High school

Certifications

Smart Serve Certificate No. 140121488447

Standard First Aid with CPR C + AED
Safe Food handling – London Training Centre

Employment History

Bernie’s Bar & Grill

Server August 2015- January 2015

McDonald ́s Restaurants March 2010- March 2015

Swing Manager 2013 - 2015
Team Leader and Crew Trainer 2012 - 2013
Crew member 2010 - 2012
Employee of the month December 2011
Recognized by Health and Safety Committee

• Experience working in a fast paced kitchen environment

• Arrange tables and chair settings
• Participated in meal production and distribution
• Followed Canada’s Food Handling Safety Standards
• Prepared and served fast food menu items
• Served customer orders in an accurate manner
• Handle cash, credit and debit card transactions on an electronic cash register

TD Canada Trust
Customer Service Representative May 2016- November 2017

Top sales
• Handle cash, credit and debit card transactions on an electronic cash register

Summary of Skills

Customer Service:

• Consistently achieved high level and customer satisfaction by providing courteous and efficient
service by resolving any concerns quickly and professionally
• Recognized for creating a pleasure atmosphere for the customers resulting in higher sales and
repeat business
• Assisted patrons in finding seats and services; utilized strong interpersonal skills and conflict
resolution

Highlights of Qualifications:

 Diplomatic and patient; able to handle challenging situations

 Professional; able to represent any company in a positive manner
 Excellent knowledge of Microsoft computer applications
 Analytical; can synthesize information from multiple sources
 Mathematical; ability to see numbers and think in quantitative terms
 Bilingual: English and Spanish
 Proven ability to learn quickly and to adapt to new situations and technology
 Experienced collecting money for community activities
 Academic awards for excellent outstanding academic results
 Excellent team player skills, pro-active and results-oriented
 High degree of trustworthiness, responsibility, ethics, and commitment
 Proven motivational skills, enthusiastic, and positive attitude
 Possess high standard of integrity, excellent interpersonal communication, and ability to
work effectively with individuals at all levels

Volunteer Activities

YMCA
 ANDRES PEDROZA
3-135 Belmont Drive London, ON N6A 1R1
a_pedrozaherrera@fanshaweonline.ca
Cell: 226-377-2318

Working with people with disabilities

Western Fair
Setting up the book fair and raising funds

Sigma Chi Fraternity

Helped raise funds for the University of Western Ontario

References Available Upon Request