Professional Documents
Culture Documents
BSB30115 - Certificate III in Business: Assessor Guide
BSB30115 - Certificate III in Business: Assessor Guide
Assessor Guide
BSB30115 – Certificate III in Business
BSBFLM303 – Contribute to effective workplace relationships
November 2018
Version 1
P a g e 1 | 12
Task 1 – Knowledge questions
Resources
Copies of the assessment task
1. At this level, all instructions should be given verbally with visual support (may be
written on the board). The assessor should explain that the purpose of the activity is
to check that the student can: use and respond to basic greetings, give basic
personal information and make and respond to short simple, highly predictable
requests for basic personal information.
2. Tell the students what support is available to them: access to teacher, use of
personal dictionaries
3. Read the worksheet with the student. Clarify any meanings.
4. Role play tasks 1 and 2 may be conducted on separate occasions.
5. Teacher/Assessor asks the student the questions and records their answers onto
the worksheet.
6. Provide verbal feedback to the student on their performance
7. Assessment to be kept by the assessor in the student’s folio
8. This process can be repeated to verify learner language.
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 2 | 12
Marking the assessment
Suggested answers are included in the marking guide. This is to be used as a
guide only, as answers may vary slightly depending on the students’ life
experiences. Consideration of students’ class days should also be taken into
account.
All questions must be answered correctly in order to demonstrate
competence in the unit.
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 3 | 12
Task 1- Knowledge questions
Student Instructions
Task 1
Read through your task sheet with your teacher (assessor).
Ask any questions if you do not understand.
Answer all the questions your teacher will ask you.
You may use your dictionary or your notes.
You have to finish this task in class.
You can appeal the assessment decision according to the Comm Unity Plus
Student Complaints and Appeals Policy.
You can’t go to class because you have an appointment with Centrelink. Ring the
office and tell them about it. You also want the teacher to know you will be away.
They will ask you about your class, teacher, address and telephone number. If you
don’t understand the questions please ask them to repeat or to speak slowly.
They will ask you to repeat if they don’t understand you.
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 4 | 12
2. How can I help you? Explain situation – I have a
Centrelink appointment so
I can’t come to class
tomorrow.
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 5 | 12
else you need help them to inform your
with? teacher – Could you
please let your teacher
know that you can’t come
Thank you for to class on Monday.
calling.
_______________________________________________________________________________
Assessor
signature: _______________________ Date: _________________________
Student
signature: _______________________ Date: _________________________
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 6 | 12
Task 2 – Written Activities
Inform the students that you will be assessing their speaking and listening skills
for this unit
This assessment will include some verbal questioning from the assessor who
will record student’s answers. This recording will be done in writing.
Prepare the students with similar activities and tasks prior to assessing
Assessors will make any reasonable adjustments to the task as required i.e.
enlarge task for a student with a visual impairment
Resources
• Copies of the assessment task
1. At this level, all instructions should be given verbally with visual support (may be
written on the board). The assessor should explain that the purpose of the activity is
to check that the student can: use and respond to basic greetings, make and
respond to introductions, make and respond to inquiries about personal information
and interests, give simple explanations, make and respond to requests for repetition
or clarification use simple closings and polite closings.
2. Tell the students what support is available to them: access to teacher, use of
personal dictionaries
3. Read the worksheet with the student. Clarify any meanings.
4. Role play tasks 1 and 2 may be conducted on separate occasions.
5. Teacher/Assessor asks the student the questions and records their answers onto
the worksheet.
6. Provide verbal feedback to the student on their performance
7. Assessment to be kept by the assessor in the student’s folio
8. This process can be repeated to verify learner language.
Assessor Guide
BSB30115 – Certificate III in Business
BSBFLM303 – Contribute to effective workplace relationships
November 2018
Version 1
P a g e 7 | 12
Marking the assessment
Suggested answers are included in the marking guide. This is to be used as a
guide only, as answers may vary slightly depending on the students’ life
experiences. Consideration of students’ class days should also be taken into
account.
All questions must be answered correctly in order to demonstrate
competence in the unit.
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 8 | 12
Task 2 – Written Activities
Student Instructions
Task 2
Read through your task sheet with your teacher (assessor).
Ask any questions if you do not understand.
Answer all the questions your teacher will ask you.
You may use your dictionary or your notes.
You have to finish this task in class.
You can appeal the assessment decision according to the Comm Unity Plus
Student Complaints and Appeals Policy.
A new student started class today. Introduce yourself to him/her and find out as
much information about him/her as possible: his/her background, family, what he or
she likes/ doesn’t like. Tell him/her about yourself and why you came to Australia. If
you don’t understand, ask for repetition. Tell the new student about the kitchen and
the other important things in the building.
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 9 | 12
Answers will vary. Student “New student”- teacher
6. Use and respond to Do you know where the No, I don’t know. Where is
simple questions to kitchen is? the kitchen, Sam?
make requests or
inquiries
The kitchen is at the end of
the hallway. Turn left, walk
straight ahead then turn
left again at the end of the
hallway.
7. Respond to requests Yes, the kitchen is at the I’m sorry could you explain
for repetition or end of the hallway. Turn that again, please?
clarification left, walk straight ahead
then turn left again at the
Explain again where the
end of the hallway.
kitchen is.
8. Respond to requests Come with me and I can Great, thank you. That
for repetition or show you where kitchen way?
clarification is….
Come with me and I’ll
show you where kitchen
is… Are the bathrooms near
Yes. The bathrooms are the kitchen?
near the kitchen.
9. Use simple closings I am glad you are in our Me, too. Thank you for
and polite language class Thanh. showing me around today.
Have a good day. See you
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 11 | 12
Answers will vary. Student “New student”- teacher
Assessor
signature: _________________________ Date: _________________________
Student
signature: _________________________ Date: _________________________
Policy Information
Results of assessment must be recorded and stored according to the Comm Unity
Plus Assessment Policy
Assessment appeals must be dealt with according to the Comm Unity Plus Student
Complaints and Appeals Policy
Student feedback must be provided according to the Student Feedback and
Progress Policy
All other assessment related issues can be found in the Comm Unity Plus Assessment
Policy
Assessor Guide
22483VIC Course in EAL
VU22586 – Communicate basic personal details and needs
October 2018
Version 1
P a g e 12 | 12