Pharmaceutical Care 4

Dispensing and Patient Counseling Laboratory

Patient Counseling

A. Introduction
1. Identify patient by name
2. Identify yourself by name
3. Identify prescriber by name
4. Get patient consent
5. Establish purpose, length & importance of counseling
6. Verify medication allergies
7. Verify taking OTC
8. Verify other agents (herbal, vitamins & supplement)
9. Explain change in therapy (if intervention was necessary)
10. State generic name when appropriate
11. State the generic name when appropriate
B. Use 1st Prime Question: “What the medication is for?”
1. Verify the current condition
2. Explain indication for use
3. Explain how the medication works in layman’s term
C. Use 2nd Prime Question: “ How to take”
1. State the schedule
2. State the dose & duration of use
3. Teach proper administration if particular technique is required
4. Probe for adherence problems
5. Recommend strategies to enhance adherence
6. Instruct on how to handle a missed dose
7. Explain special storage condition
D. Use 3rd Prime Question: “Positive Effect of the Drug”
1. Explain expected outcome
2. Explain how to monitor for efficiency
E. Use 4th Prime Question” Side Effect of the Drug”
1. Explain warning or precaution
2. Explain side effect of high frequency or clinical signas
3. Explain how to avoid/ manage side effect
4. Explain drug interaction or meds to avoid