Mark Ed V.

Ferrer
UST Senior High School Student
The Residences, Padre Campa St.,
Sampaloc, 1015 Manila, Philippines

May 12, 2018

Ms. Danielle Cauton

Leading Manager of Grab Philippines
Grab Philippines Manila Office
2nd flr., 572 Padre Faura St,
Ermita, Manila, 1000 Metro Manila

Dear Ms. Cauton:

Grab has been a great help for commuters who need a ride, specially those destinations are far. It is
convenient for us that there is an app where we can book a ride anytime though most of the time the
fare is not fair. The fare is sometimes doubled the rate of the uber (before) and taxi another issue are
the attitude of the driver. Where recently this first week of this month May 1, 2018 I have experienced
reprobate and unpleasant conversation with a grab driver regarding my cancel ride to Home Court Gym
Boni Ave., Mandaluyong. To support my claim, I have an evidence a screenshot of the details of the
canceled ride. He was Roberto Ladrones Ortiz owning a Toyota Vios (Red) with a Plate Number of VU
3187.

I would not to argue with this much, but I wish to have an update about the issue of rude grab drivers
and the increase of fare. It is important for me to know how Grab Company will improve its service.
What will be your move or suggested remedy for this issue? Convince me that Grab Company do not
deserve to be bashed and put to shamed in the Social Media. You need to review your goals, plans and
requirements for the drivers who will apply.

As a concerned commuter and student, your company is economically essential for the commuters and
truly a lot of Filipinos use your app, but rude drivers reflect your company so do something about this. I
hope you understand and I am pleased to cooperate if you need further details about the complaint
through my email: macoyferrrer@gmail.com or contact number: 09284043701

Sincerely yours,

Mark Ed V. Ferrer
UST Senior High School Student

Encl