JOEWEL V SABA

CSR/QUALITY ANALYST/EDUCATOR

ABOUT
PROFESSIONAL
SKILLS I am a passionate and work-oriented professional with vast experiences in
customer service, sales, writing, research, project management, youth
Customer Service empowerment, education, and with excellent scholastic background
Sales seeking a full-time position in any suitable field, where I can apply my
Speech Writing knowledge and skills for a results-oriented service
Research
Project Management
Youth Empowerment WORK EXPERIENCE
Education
Formal Event Hosting CUSTOMER SERVICE ASSOCIATE II CUM QA APPRENTICE
Event Management Convergys Malaysia- Microsoft B2B | July 2017 to Present

Top Customer Service Representative

PERSONAL SKILLS Interfaces with Microsoft customers for Business to Business
mechanism through Volume Licensing assistance with Microsoft
Creative spirit Partners and End Users
Reliable and professional Promoted to Quality Assurance Apprentice within seven (7) months
Organized of service
Time management
Team player
Fast learner CUSTOMER SERVICE ASSOCIATE I CUM QA APPRENTICE
Motivated Convergys Shaw-Microsoft B2B | February 2016 to June 2017

Top Customer Service Representative

CONTACT
Philippines: Unit 6038 Bldg 6,
Arezzo Place, Sandoval,
Pinagbuhatan, Pasig City, MM 1600
Interfaces with Microsoft Loyalty Program-Subscription customers
via inbound calls, outbound calls, or through the Internet depending
upon client requirements
Promoted to Quality Assurance Apprentice within six (6) months of
service

Malaysia: Unit 15-7, D'Aman SECTION CHIEF, ORGANIZATIONAL ALIGNMENT

Crimson, Jalan PJU 1A/41, Petaling
Jaya, 47301 Selangor
Contact No: +60149609821
Email: joewelsaba@yahoo.com
REFERENCES
 Alfredo Olaes
Team Manager | Convergys Malaysia
M  +601121045020
E  v-26alfo@microsoft.com
Raiza Sabrina Ainza
Colleague | Convergys Malaysia
M  +601131713715
E  v-2raain@microsoft.com
Center for Police Strategy Mngt-Phil. Nat'l Police | Sept 2014 to Feb 2016
Ensures the alignment of initiatives, targets and measures with the
budget, in collaboration with concerned offices and units
Monitors, assesses and reviews implementation of budget alignment
to the initiatives and recommend actions needed, if any, to the TWG
and NAGPTD, in collaboration with concerned Directorial Staff and
Units/Offices
Performs other task relative to alignment of plans and budget to
strategy, in collaboration with concerned Directorial Staff
Assists in organizing and facilitating events/workshops/seminars on
the cascading of the strategy at every level of the PNP
organization.Master of Ceremony in several events in the Philippine
National Police relative to PNP transformation
 WORK EXPERIENCE
INBOUND SALES ADVISOR/MENTOR
Convergys One Ayala-Onstar  | May 2013 to September 2014

Top Sales Advisor

Interfaces with customers via inbound calls
Sells Onstar-related products and services
UNITED NATIONS
CUSTOMER SERVICE/TECH/BILLING/SALES REPRESENTATIVE
• Board Member, Youth Advocates Concentrix Philippines- Dish Cable Company | December 2011 to April 2013
for United Nations (YAUN)
Top Customer Service Representative
• Former National President, Youth Interfaces with customers via inbound calls
Advocates for United Nations Sells Dish-related products and services
(YAUN) pursuing the realization of
the Millennium Development Goals PROJECT WRITER/DEVELOPMENT SPECIALIST
(MDGs) through localized Phil National Police-Program Management Office | July 2008 to Nov 2011
implementation
Initiates, plans, monitors, and evaluates advocacy projects
Communicates to internal and external stakeholders
• Lecturer, Human Rights and the
Helps design and manage the PNP- Integrated Transformation
Millennium Development Goals
Program projects as follows:
(MDG’s) held in the University of the
o PNP Retirement and Pension System Project;
Philippines, Los Banos, Laguna
o PNP Legal Assistance/Legislative Agenda Program;
o PNP Human Rights Project;
• Organizer, Seminar Series on the
o PNP Mindanao Peace Initiatives;
Culture of Peace in the celebration
o PRO-PMO ITP Implementation Handholding Seminar-Workshops;
with the National Peace
and
Consciousness Month sponsored by
o Takbong Maharlika Tungo sa Pagkakaisa.
the Peace Education Program,
Institute for Peace and Development
in Mindanao, MSU-Youth Peace FACULTY MEMBER
Advocates in collaboration with the Mindanao State University-ILS | June 2007 to June 2008
GOP-UNMDP ARMM Act for Peace
MSU-Integrated Laboratory School Grade 6 Adviser
Program last September 7, 13, 16,
College Entrance Examination Review Teacher
and 20, 2006

WRITING AND EDUCATION

RESEARCH
BACHELOR OF ELEMENTARY EDUCATION, MAJOR IN ENGLISH (ACADEMIC
• Writer, Board of Inquiry- SCHOLAR)
Operational Audit Team (BOI-OAT)
Mindanao State University | 2003-2007
responsible in the review of
CGPA 1.43 | LET 84.40
Mamasapano, Maguindanao Incident
that killed 44 PNP-SAF Members
with the review the planning and
execution of “Operation Exodus
AWARDS
• Writer/Secretariat, Audit Team for
the PNP Compliance Stage • Magna Cum Laude, Bachelor of Elementary Education, Major in English
Certification on the Performance • Meritorious Awardee as 2nd Placer UN National Essay Writing Contest
Governance System responsible in • College Leadership Awardee
the audit of several PNP • College Best Orator of the Year Awardee
offices/units in the Philippines • Quiz Wizard of the Year Awardee
• College Writer of the Year
• Writer, Center for Police Strategy • College Best Declaimer of the Year
Management Publication (The • College Best Orator of the Year
Compass)