The Virtual Team

SAP Documentation and Training Professionals

www.saptrainers.com

Consultant CV

Andrew Smith

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 Andrew Smith
Tel Work 0786 778 5516
Email andrewsmith@saptrainers.com
Mobile 0786 778 5516
Profile Experienced training consultant with over 14 years experience of developing
documentation and delivering end-user training.
Good team player, with over 15 years MM, SD, WM and EBP/SRM development skills
for major SAP implementations
Key Skills Excellent training, delivery and development skills, Consistent high evaluations
Adept at learning and using new software packages.
Proficient in understanding training requirements.
Wide experience in the development of bespoke training material for blue chip clients using a
wide range of simulation tools such as Infopak, STT, uPerform/Productivity Pak.
Prepared to travel in UK and Abroad
Work Experience Atlas Copco

February 2015 to Present

Employed by Atlas Copco to develop bespoke training materials as part of their worldwide
rollout of SAP CRM and SAP ECC to their Customer Centres.

Responsibilities included:

 Developing CRM training courses using TTKF

 Delivery of CRM training course
 Delivery of Plant Maintenance training
 Provision of Hypercare and Go Live Support to end users

UK Power Networks

Oct 2014 to January 2015

Employed by UKPN to develop bespoke training materials as part of their SAP Business
Transition Programme being rolled out at various UKPN offices throughout the Eastern and
South East England, as well as sites throughout London.

Responsibilities included:

 Delivery of CRM courses

 Delivery of PM and MRS courses
 Development of bespoke training material on managing electrical supply
disconnections through CRM and PM
 Go live support to end users

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Post Office Limited

June 2014 to October 2014

Employed by POL to develop bespoke training materials as part of their SAP Transition
Programme being rolled out at various POL offices throughout the UK..

Responsibilities included:

 Development of Purchase to Pay and Bill to Cash training courses, including

presentations, exercise workbooks, quick reference guides, simulations and quizzes
 Liaising with key business users to understand the scope and impact of changes to
the POL Purchase to Pay and Bill to Cash Processes
 Delivery of end user training

Centrica Energy

March 2014 to April 2014

Employed by Centrica Power to develop bespoke training materials as part of their P2P
improvement programme rolled out across the Centrica Power business.

Responsibilities included:

 Development of P2P training courses, including presentations, exercise workbooks,

quick reference guides and quizzes
 Liaising with key business users to understand the scope and impact of changes to
the Centrica Power P2P process

Centrica Energy

July 2013 to December 2013

Employed by Centrica Energy Exploration and Production to manage both the development of
bespoke training materials and delivery of end user training as part of an ongoing SAP
implementation being rolled out across the Centrica Energy organisation.

Responsibilities included:

 Day to day management of the SAP training team

 Development of training schedule for rollout of training across multiple sites,
including offshore locations
 Management of training invitations and the rescheduling of users where appropriate
 Reporting to key management within Centrica to provide both daily and weekly
updates on training progress, training attendance and non attendance
 Development of MM and WM training courses, including presentations, exercise
workbooks and quick reference guides
 Development of the training client refresh strategy and liaising with technical team
to ensure that training client refreshes were performed according to agreed schedule

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Reckitt Benckiser

December 2012 to July 2013

Development of bespoke training documentations for a wide user community as part of a

Reckitt Benckisers global implementation of SAP ECC 6.0, with particular emphasis on the
Purchase to Pay processes.

Responsibilities included:

 Development of MM training courses using SAP Workforce Performance Builder

 Delivery of Super User training

Cambridge Assessment

May 2012 to November 2012

Development of bespoke training documentations for a wide user community as part of a

Cambridge Assements implementation of SAP ECC 6.0, with particular emphasis on the
Order to Cash Process and the Purchase to Pay processes.

Responsibilities included:

 Development of SD training courses using PowerPoint, Word and UPerform

 Development of training exercises and instructor guides
 Creation of training data
 Delivery of OTC and P2P classroom based training

Plan International

February 2012 to May 2012

Development of bespoke computer based training courses and training materials for a wide
user community as part of Plans worldwide implementation of SAP R/3.

Responsibilities included:

 Development of Materials Management computer based training courses using

Assima software
 Development of help cards
 Development of user guides
 Development of post training quizzes

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MEGGITT

November 2011 to January 2012

Development of bespoke training documentations for a wide user community as part of a

MEGGITTS Global implementation of SAP ECC 6.0, with particular emphasis on Warehouse
Management.

Responsibilities included:

 Development of WM training courses using PowerPoint and Word

 Development of PM training courses using PowerPoint and Word
 Development of training exercises and instructor guides
 Creation of training data

Vantage Drilling Company

August 2011 to November 2011

Delivery of bespoke training courses to a wide user community as part of the Vantage Drilling
implementation of SAP at various worldwide locations.

Responsibilities included:

 Delivery of Procurement training for SAP ECC

 Delivery of Plant Maintenance training for SAP ECC

Molson Coors

November 2010 to August 2011

Supporting Super Users in the development of end user training materials for a wide user
community as part of Molson Coors UK implementation of SAP ECC 6.0, with particular
emphasis on the Supply Chain and Purchase to Pay Processes.

Responsibilities included:

 Training of Super Users

 Supporting Super Users during Integration Testing and User acceptance Testing
 Supporting Super Users in development of training materials

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Bacardi Martini

June 2010 to November 2010

Development of bespoke training documentations for a wide user community as part of a

Bacardi’s European implementation of SAP ECC 6.0, with particular emphasis on the Order
to Cash Process.

Responsibilities included:

 Development of SD training courses using PowerPoint and Word

 Development of training exercises and instructor guides
 Creation of training data
 Training of End Users
 Training of Super Users

Training was carried out at various Bacardi offices within the Europe and consisted of
delivering classroom based training.

Premier Foods

November 2009 to February 2010

Delivery of bespoke training courses to a wide user community as part of the Premier Food
implementation of the SAP SRM/EBP modules at Premier Food’s factory in Lifton, Devon.

Responsibilities included:

 Delivering of SAP SRM/EBP courses

 Delivery of Direct Procurement training for SAP ECC
 Delivery of Indirect Procurement training for SAP ECC
 Delivery of MRP training for SAP ECC
 Delivery of Physical Inventory training for SAP ECC

Thames Water

June 2009 to November 2009

Delivery of bespoke training courses to a wide user community as part of a multi site
implementation of the SAP SRM/EBP module across the Thames Water Organisation.

Responsibilities included:

 Delivering of SAP SRM/EBP and Inventory Management training courses

 Development of SRM training courses covering the following:
 Shopping carts creation and maintenance
 Shopping cart approval and rejection
 Goods receipt processing
 Purchase order management
 Outline agreements
 Vendor lists
 Inventory management
 MRP

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Samsonite

June 2008 to March 2009

Development of bespoke training documentations for a wide user community as part of a

Samsonite’s Asia wide implementation of SAP ECC 6.0, with particular emphasis on the MM
and WM modules.

Responsibilities included:

 Development of MM/WM training courses using PowerPoint and InfoPak software

 Development of training exercises and instructor guides
 Creation of training data
 Training of End Users
 Supporting End Users through Go Live phase

Training was carried out at various Samsonite offices within the Asia Pacific region and
consisted of delivering classroom based training and go live support.

Corus

January 2008 to June 2008

Development of bespoke computer based training courses and training materials for a wide
user community as part of a UK wide implementation of the SAP MM module.

Responsibilities included:

 Development of MM computer based training courses using Assima software

 Development of training exercises and instructor guides
 Training of Power Users
 Supporting Power Users through training phase

Sony Ericsson

August 2007 to December 2007

Development of bespoke training documentations for a wide user community as part of a 13

country European wide implementation of SAP SD module.

Responsibilities included:

 Development of bespoke SAP training materials

 Updating existing SAP training materials for Sales and Marketing
 Development and deployment of intranet based support website

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Sun Chemical

March 2007 to August 2007

Delivery of bespoke training courses to Power Users as part of Sun Chemicals worldwide
implementation of SAP.

Responsibilities included:

 Delivering of training within the MM, PP and SD modules

 Training of Power Users
 Supporting Power Users through training phase
 Development of Training Environment Strategy

Northern Rail

December 2006 to March 2007

Delivery of bespoke training courses to a wide user community as part of an upgrade project
where Northern Rail were upgrading from SAP 3.1 to SAP ERP 2005.

Responsibilities included:

 Delivering of training within the MM and SD modules

 Help Desk support and floor walking
 Creation of training and support documentation
KCA DEUTAG

August 2006 to November 2006

Delivery and development of bespoke training courses and provision of support to a wide user
community as part of a global implementation of SAP using the IS OIL solution.

Responsibilities included:

 Delivering of training – Purchasing, Master Data, Goods Receipt processing, Stock

Management and Shipping
 Help Desk support and floor walking
 Creation of training and support documentation

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Pentland, Finchley, United Kingdom

July 2006 to August 2006

Delivery of bespoke training courses to a wide user community as part of an Asia wide
implementation of SAP using the AFS solution.

Responsibilities included:

 Delivering of pilot training courses

 Updating training materials as a result of feedback from pilot training
 Supporting trainers for training rollout in China
 Use of InfoPak to create training documentation and to assimilate documentation for
use within company intranet

Xerox Corporation, Uxbridge, United Kingdom

May 2006 to June 2006

Development of bespoke computer based training courses and training materials for a wide
user community as part of a 13 country European wide implementation of the SAP SRM/EBP
module.

Responsibilities included:

 Development of SRM/EBP computer based training courses using Assima software

 Development of Purchasing computer based training using Assima software
 Development of training exercises and instructor guides

Dunelm Mill
Dec 2005 to Mar 2006

Delivery of bespoke training courses to a wide user community as part of a UK wide

implementation of SAP Enterprise V5 with IS Retail.

Responsibilities included:

 Development of bespoke Warehouse Management system instructions

 Development of bespoke training courses
 Delivering of bespoke training courses

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London Borough of Barnet
June 2005 to Dec 2005

Delivery of bespoke training courses to a wide user community as part of a multi site
implementation of the SAP SRM/EBP module across the London Borough of Barnet.

Responsibilities included:

 Delivering of SAP SRM/EBP training courses

 Delivering of SAP R/3 4.7 MM training courses
 Delivering of SAP R/3 4.7 SD training courses
 Delivering of SAP R/3 4.7 Finance training courses
 Delivering of SAP R/3 4.7 Project training courses
 Help Desk support and floor walking

Booker Cash and Carry, Wellingborough

April 2004 to May 2005

Development of bespoke Training courses and training materials for a UK SAP

implementation.
Responsibilities included:
 Developing training materials
 Creation of master data
Training covered aspects of IS Retail

BNFL, Warrington Cheshire

December 2003 to April 2004 SAP Trainer

Delivery of bespoke training courses to a wide user community as part of a UK wide

implementation of SAP across BNFL sites.

Responsibilities included:

 Delivering of SAP R/3 4.6C MM training courses to Purchasers, Contract

Administrators and Demanders

BOCE Edwards, Crawley, Surrey

October 2002 to December 2003 SAP Training Developer
Development of Computer Based Training courses and training materials for a European SAP
implementation.
Responsibilities included:
 Developing training materials and master data
 Development of CBT courses using SAP’s Simulation Training Tool
 Delivering training to client
Training covered aspects of SD, MM, IM and SM

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TYCO Electronics, Middlesex, England
July 2002 to Oct 2002 SAP Support Consultant
Responsible for help desk support on a new SAP implementation, with support being provided
to various client sites throughout the UK.
Responsibilities included:
 Providing on-site support
 Logging of SAP issues
 Documentation of SAP processes

SAP Systems Integration, Frankfurt

Jan 2002 to Mar 2002 SAP Documentation ad Training Consultant
Delivery of SAP R/3 4.6D SD training to one of SAP SI’s major clients, with training
delivered at various client locations worldwide.
Responsibilities included:
 Preparing training materials and master data
 Developing CATT scripts to automate data creation for classes
 Delivering training to client.
Training covered aspects of order entry in SD, FI and APO concepts and usage.
Vantico
Oct 2001 to Nov 2001 SAP Documentation and Training Consultant
Development of business process scripts for Vanticos implementation of SAP and development
of training materials.
Responsibilities included:
 Preparing training materials and master data
 Delivering training to client.
Working in the Warehouse Management and Environmental Health and Safety modules.
Shell International Exploration and Production
Apr 2001 to Sept 2001 SAP Documentation and Training Consultant
Development of business process scripts for Shells implementation of SAP and development
of training materials.
Responsibilities included:
 Preparing training materials and master data
 Creation of computer based training courses
 Delivering training to client.
Working in the Purchasing and Inventory Management areas of the MM module and the
Accounts Payable area of the FI module.

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SAP Systems Integration, Frankfurt
Jan 2001 to Mar 2001 SAP Documentation and Training Consultant
Delivery of SAP R/3 4.6D SD training to one of SAP SI’s major clients, with training
delivered at various client locations worldwide.
Responsibilities included:
 Preparing training materials and master data
 Developing CATT scripts to automate data creation for classes
 Delivering training to client.
Training covered all aspects of order entry in SD, some FI and APO concepts and usage.
Xerox Corporation, Marlow
Sep 1999 to December 2000 SAP Documentation and Training Consultant
Development of business process scripts for Xerox’s implementation of SAP and development
of training material for end users.
Working in the Purchasing and Inventory Management areas of the MM module.
Origin International Training Centre, Brussels
June 1998 to Sep 1999 SAP Functional Trainer
Development and delivery of standard SAP training courses from SAP’s Information
Database.
Courses delivered in , Sales and Distribution – covering the following topics:
 Customer master creation
 Material master creation
 Pricing conditions
 Sales Orders
 Picking/Packing Options
 Goods Issue
 Delivery Due lists
 Delivery Documents
 Billing Due lists
 Billing Documents
 Availability Control
 Delivery Priority
 Partial Deliveries
 Contracts
 Scheduling Agreements
 Billing Schedules
 Release Orders
 Return Requests
 Credit Memos
 Reporting
 Back order processing
 Quotations

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Courses delivered in , Materials Management – covering the following topics:
 Purchase Orders.
 Purchase requisitions
 Vendor master data
 Material master data
 Goods receipts
 Vendor Invoice processing
 Stock Materials
 Outline agreements
 Reporting and Analysis
 MRP
 Pricing conditions
 Source lists

Delivery of courses for external clients in Holland, Belgium and the UK

Development and enhancements to various Courses and course materials
Configuration of SAP training client machines
British Biotech
November 1997- Jan 1998 SAP Trainer/Documentor
Development of Materials Management and Controlling training materials
Delivery of Materials Management and Controlling end user training
Development of training material, using Lotus ScreenCam, PowerPoint, Word Etc.
System went live February 1998
Kraft Jacob Suchard
June 1997- September 1997 SAP Trainer/Documentor
Development of Sales and Distribution and Materials Management training materials
Delivery of Sales and Distribution and Materials Management end user training.
Implementation and use of CBT software to aid and improve users awareness
Development of training material, using Lotus ScreenCam, PowerPoint, Word Etc.
QA Training, Cirencester
March 1995 to June 1998 Senior Regional Trainer

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Education 1998 Level 2 SAP Courses
.LO020 Customer Order Management
LO150 Materials Management
PAL30 Sales and Distribution Partner Academy
1998 Level 1 Courses
SAP20 SAP R/3 Overview

1983 Solihull College of Technology

4 O levels (Electronics, Micro Electronics, Physics, English Language)

1982 Culey Green Secondary School

3 O levels, 6 CSE’s (Including - History, Geography, Chemistry, Physics, Maths,
English)

Personal Date of Birth: 25th June 1967 Marital Status: Single

Full Driving Licence Health: Excellent
English

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