INDEKS

barrier of entry, 255

BCG matriks, 235
A Bed Occupation Rate (BOR), 251
adekuat, 374 bedah caesar, 154, 155, 159, 161
akreditasi, 26, 28, 62, 70, 73, 74, 152, Before and After, 276
163, 166, 188, 191, 201, 213, 233 Behrman, 374
akuntabilitas usaha, 110 Bennett, 222
Alexander, 349, 350, 351 bioethics, 371
aliansi integratif, 250 block grant, 280, 281
aliansi lateral, 250 Board of Directors, 107, 348, 349,
Aliansi strategis, 248 352, 362, 364
Alokasi dari pendapatan bunga, 295 Board of Health, 40
American Psychiatrist Association, Board of Trustees, 349, 350, 362, 364
25 Bodenheimer, 321
American Society of Clinical Boston, 4, 5, 20, 303
Oncology, 314 Boston University, 4
Analisis eksternal, 62, 185, 209 Brickerhoff, 150
analisis internal, 61, 185, 209, 234 Brigham and Women Hospital, 5
Angell dan Relman, 321, 322 Brigham and Women’s/ Faulkner
Anggaran Biaya Tambahan (ABT), Hospitals, 5
274 budaya lokal, 82
Another World is Possible, 339 budaya organisasi, 2, 64, 79, 80, 82,
antenatal care, 157 85, 86, 87, 91, 92, 93, 95, 96, 97,
Argyris, 21 112, 174, 175, 176, 208, 232
asepsis, 262 bulgurisasi, 57
aspek sosial, 59, 97, 186, 266, 296 BUMN, 9, 44, 47, 121
asuransi kesehatan, 5, 15, 35, 37, 38, Burger, 284
80, 117, 129, 202, 218, 219, 220, business, 113, 114, 150, 151, 260, 373
221, 230, 237, 244, 247, 266, 270, business plan, 150
279, 308, 326, 327, 339, 377 BusinessWeek, 314
Autry dan Thomas, 253
C
B cash flow, 150, 248
Backward Integration, 244 Cash Ratio (CAR), 121
Badan Layanan Umum, 9, 47, 48, catering, 204
49 Central Operating Theatre, 3
Badarocco, 373 Cenzo dan Robbins, 323
Balance, 198 chain hospital, 247
Balance Score Card, 198 charity, 186, 295
Banerjee dan Linstead, 24 chauvinistis, 154
Bank Dunia, 14, 15, 27, 33, 50, 80 Chawla, 43, 44, 45
394
check list, 191, 192
Chief Executive Officer, 358
Chief of Medical Staff, 358
circular flow, 106
Clarkson, 316
clinical governance, 341, 356, 357,
358, 362, 365, 381
Coca-Cola, 238
Collection Period, Sale to Total Asset
(STA), 121
conflict of interest, 173, 353
content analysis, 285, 287
continuing education, 334
continuity, 351
contracting out, 38
Corbett, 22
corporate, 29, 45, 107, 112, 341, 347,
348, 349, 352, 353, 354, 355, 361,
363, 364, 366, 372, 381
corporate governance, 112, 347, 349,
350, 352, 353, 354, 363, 364, 382
cost leader, 254, 255
cost leadership, 256, 257, 258
cross sectional, 285
cross-subsidy, 17, 128, 129
customer, 113
Cutler, 106
D 202, 203, 236, 253, 272, 293, 297,
Dana Alokasi Khusus, 269, 277, 278
Dana Alokasi Umum, 203, 267, 269,
275, 276
Dana Dekonsentrasi, 272, 273, 276
dana desentralisasi, 158, 269, 280
dana kemanusiaan, 104, 109, 111,
117, 130, 177, 186, 198, 202, 203,
237, 239, 251, 257, 262, 264, 266,
280, 291, 294, 299, 300, 301, 302,
303, 304, 305, 313, 349
dana kompensasi BBM, 16, 27, 33,
37, 50, 203, 215, 274, 282, 283
Dana Pembiayaan Kesehatan,
271
Dana PKPS-BBM, 273
ASPEK STRATEGIS MANAJEMEN RUMAH SAKIT
dana subsidi pemerintah, 283, 291
Davey, 280
daya tawar, 227, 229, 230, 329
Debt Equity Ratio (DER), 121
Demand, 215, 365
DepKes, 33, 227, 229
desentralisasi, 16, 22, 35, 36, 37, 38,
43, 62, 80, 158, 215, 217, 221, 266,
267, 269, 273, 276, 277, 278, 280,
343, 344, 345, 355, 360
detailing, 319
detailman, 315
Dients der Volksgezondheid, 292
Differentiation, 253, 255
dinamika lingkungan, 2, 5, 7, 60, 67,
77, 158
discount, 261
disinsentif, 321, 378
dokter spesialis, 7, 8, 14, 46, 71, 84,
86, 88, 89, 90, 94, 95, 110, 168,
169, 170, 171, 172, 179, 199, 200,
221, 227, 228, 229, 233, 259, 270,
312, 325, 327, 328, 329, 330, 331,
332, 333, 335, 356, 358, 360, 362,
364, 370, 377, 380
Donaldson dan Werhane, 373
donatur kemanusiaan, 297, 298, 299,
300
donor, 13, 103, 115, 118, 129, 130,
299, 301, 302, 303, 304, 305
Duke’s Children Hospital, 119, 120
DUKM, 220
Duncan, 52, 54, 56, 189, 211
Dunlop dan Zubkoff, 216
E
Earning at Risk, 329
economies of scale, 250
Efficiency, 281
efisiensi, 7, 15, 25, 42, 48, 50, 59, 60,
81, 83, 86, 89, 117, 121, 213, 221,
255, 258, 259, 347, 352, 363, 365,
369, 370
INDEKS 395

eksternalitas, 108, 308, 320, 373, generic strategy, 241

376, 379 Giddens, 284
Eldenburg, 347, 363 Ginter, 65, 150, 151, 153, 189, 191,
equity, 17, 282 193, 232, 241, 244, 247, 253
Equity, 121, 281 GKR Hemas, 300, 301
etika, 28, 64, 113, 114, 309, 367, Globalisasi, 7, 24, 81, 325
369, 370, 371, 372, 373, 374, 375, Good Clinical Governance, 309, 355
376, 377, 378, 379, 380, 381, 382 good corporate governance, 382
Etika bisnis, 372, 373, 379, 380, 381, Good Corporate Governance, 309,
382 347, 364
etika manajemen, 371 good governance, 27, 28, 29, 341, 345,
etika organisasi, 371 347, 374, 381
etika sosial, 372 Good governance, 342
evaluasi,, 96 Gosong, 210
evidence based medicine, 221, 356, Governance,, 309, 364
376 governing board, 165, 362
Governing Board, 358
Graboswski dan Vernon, 321
F grand strategy, 241
Fakultas Kedokteran UGM, 3, 4, grass root, 69
190, 285
feedback, 241, 356 H
fee-for-service, 327, 328, 329, 360
fitness center, 368 Happy Land, 4
Focus, 253, 256 Henry Ford Health Service, 189
Folland, 105 Herzlinger, 110, 119
Food and Drug Administration Hlavacka, 253
(FDA), 314 home care, 236, 244
for profit, 51, 60, 90, 100, 102, 105, Horak, 159, 165
106, 108, 109, 110, 111, 112, 114, hospital corporatization, 45
115, 189, 192, 206, 211, 349, 350, hubungan kontraktual, 34, 45, 361
351, 352, 353, 354, 374 Hubungan sekuential, 10
fore-casting, 55 hukum continental, 364
formularium, 227, 321
Formulasi strategi, 63
Forward Integration, 244
I
Friedman, 369 incremental, 164
Fuchs, 216 indikator keuntungan, 107
full timer, 71, 93, 109, 173, 196, 200, indikator kinerja, 64, 76, 83, 100,
201, 228, 229, 259, 260 101, 102, 104, 108, 110, 111, 112,
118, 120, 121, 123, 127, 161, 348,
G 382
Indosiar, 285, 300
gaya hidup global, 26 industri obat, 25, 213, 222, 314, 318,
GE matriks, 235 320, 321
396 ASPEK STRATEGIS MANAJEMEN RUMAH SAKIT

industri peralatan kesehatan, 314 kemampuan fiskal rendah, 277

informasi biaya, 161 kemanusiaan, 12, 55, 84, 104, 105,
insentif dokter, 13 109, 115, 118, 130, 192, 202, 203,
insentif keuangan, 17, 115, 222, 377 206, 222, 236, 238, 250, 291, 294,
Institute of Medicine, 361 298, 299, 300, 304, 305, 313, 316,
Inventory Turn Over (ITO), 121 320, 327, 336, 373
isu individual, 374 kepuasan pengguna, 107, 115, 117,
Isu korporat, 373 120, 123, 202, 203, 260
Isu sistemik, 373 kesehatan wilayah, 22, 30, 36, 39,
isu-isu strategis, 35 40, 201, 345, 346, 347
Ketidakpuasan, 89, 126
keunggulan kompetitif,, 249
J keunikan dan kejelasan, 191
Jacobalis, 371 keuntungan, 48, 56, 102, 103, 105,
Jaring Pengaman Sosial (JPS), 16, 106, 107, 111, 112, 115, 128, 129,
128 154, 189, 206, 217, 230, 247, 249,
jasa medik, 74, 110, 115, 170, 262, 250, 253, 256, 292, 312, 313, 314,
328, 331, 333, 334, 370 315, 316, 319, 320, 321, 322, 324,
jasa pelayanan, 6, 28, 100, 103, 117, 330, 331, 332, 335, 347, 349, 352,
231, 232, 239, 246, 247, 253, 265, 353, 354, 375, 381
312, 313, 328, 332 Kissinger, 194
Jinnet, 150 koas, 158
Job-evaluation, 325 Komite Medik, 68, 69, 70, 357, 358,
Jogjakarta, 3, 4, 5, 24, 293 365
Joint Conference Committee, 358 komitmen, 57, 59, 61, 66, 68, 69, 71,
joint venture, 249 72, 73, 76, 78, 89, 100, 115, 117,
Joss dan Kogan, 221 124, 128, 159, 163, 165, 166, 167,
169, 170, 171, 172, 173, 174, 175,
178, 179, 180, 181, 183, 187, 190,
K 195, 196, 197, 199, 201, 204, 205,
kamikaze, 252 206, 226, 376
Kanter, 167 Komitmen, 29, 166, 167, 169, 171,
Kaplan dan Norton, 107, 122, 187, 173, 190
239, 241, 263 komitmen afektif, 167
kartel, 93, 230, 335, 341 komitmen continuance, 167
Katsioloudes, 52, 54, 150 komitmen normative, 167
Katz dan Rosen, 106, 348 kompetitif, 129, 202, 211, 224, 231,
kebijakan balas budi, 12 234, 248, 249, 250, 255
kelompok dokter, 5, 84 komunikasi interpersonal, 176
keluarga miskin, 12, 16, 17, 27, 33, konsep berpikir strategis, 57
37, 38, 39, 50, 100, 108, 109, 113, konsep inovatif, 4
117, 118, 128, 129, 130, 158, 202, konsep pembelajaran, 19
203, 211, 215, 221, 262, 265, 270, konsep strategi, 237
271, 274, 278, 279, 282, 290, 294, konsolidasi, 163
300, 301, 305, 347, 369, 377
INDEKS
konsultan, 74, 112, 165, 166, 176,
178, 235, 259, 350, 354, 380
kontroversial, 37, 97, 154, 214
Koteen, 59, 65, 174, 175
Kotler, 301, 302
Kovner, 28, 349
krisis ekonomi, 4, 16, 31, 34, 218,
300
Kriteria insentif, 281
Kriteria manajer strategi, 66
L 189
laba, 107, 110, 114
leadership, 66, 159, 174, 253, 257,
339
learning curve, 254
learning organization, 23, 188, 240
lembaga usaha, 2, 29, 35, 37, 45, 48,
50, 53, 54, 83, 84, 102, 103, 104,
105, 106, 108, 112, 113, 114, 115,
129, 153, 186, 222, 237, 253, 264,
265, 321, 339, 347, 348, 353, 363,
368, 369, 370, 371, 372, 373, 374,
375, 381
Lewin dan Altman, 270
lingkungan eksternal, 60, 61, 62,
151, 209, 213, 236
lintas unit, 154
lobbying, 177, 269, 289
Louis, 9
low cost strategy, 253
lower cost, 254
Lugon, 359
Luthans, 167
M 28, 39, 45, 62, 67, 83, 96, 107, 109,
Maisel, 107
manajemen fungsional, 154
manajemen spesialis, 14, 358, 364,
365
Manajemen stratejik, 1
manajer, 1, 5, 7, 9, 10, 11, 18, 19, 20,
21, 23, 26, 42, 44, 55, 57, 66, 86,
397
91, 93, 94, 102, 106, 107, 122, 129,
149, 155, 169, 181, 182, 195, 222,
229, 261, 315, 322, 323, 324, 329,
330, 337, 347, 348, 350, 353, 355,
363, 378, 379, 380, 381
manajerialisme, 42, 83, 336
Mansfield, 230
March, 11
Marten, 324
Martin, 92
Martin dan Kasper, 321
Massachusetts General Hospital, 5,
Massachussets General Hospital,
303
Master plan, 13
Meisenher, 221
menjaga momentum perubahan,
75, 77
metode berpikir, 1
Meyer dan Allen, 167
Misi, 61, 100, 118, 128, 185, 188, 189,
190, 191
missing link, 70
mission driven, 52
mobilisasi, 38, 39, 75, 76, 79, 87, 95
model birokrasi, 355
Money oriented, 304
monitoring, 211, 212, 213, 347, 348,
363
motivasi bekerja, 197, 323, 340
Mueller, 247
multihospital system, 247
multiproduk, 153
Mulyadi, 113
mutu klinik, 254, 355, 356
mutu pelayanan, 2, 4, 5, 14, 15, 17,
114, 121, 154, 155, 157, 160, 161,
177, 194, 201, 202, 205, 207, 221,
226, 246, 261, 303, 308, 327, 343,
345, 346, 349, 355, 361, 362, 367,
370, 376, 380, 381
mutu pelayanan rumah sakit, 2, 201
398 ASPEK STRATEGIS MANAJEMEN RUMAH SAKIT

N pelayanan kesehatan primer, 13,

220, 221
Needs, 216, 225 pelayanan kuratif, 39, 217
neoliberalisme, 24, 80, 83 pelayanan preventif, 217, 368
Net Profit Margin (NPM), 121 pelayanan spesialistik, 5
Networking Capital to Total Asset pemahaman masalah, 75, 76
(WCA), 121 pemberi biaya, 28, 34
Neuhaus, 284 pemerataan pelayanan, 7, 15, 17, 25,
Nicholson, 326, 329 50, 284, 330
non-excludable, 108 pemikiran rasional, 54
nonprofit, 52, 54, 56, 59, 60, 100, 102, pemilik, 14, 23, 34, 44, 76, 106, 111,
103, 105, 108, 109, 110, 111, 112, 112, 173, 174, 176, 189, 245, 292,
113, 114, 116, 117, 118, 119, 128, 335, 336, 347, 348, 349, 352, 353,
192, 238, 253, 347, 349, 350, 351, 354, 355
352, 353, 354, 374, 381 pemimpin formal, 68, 73, 95
normative, 208, 377 pemimpin informal, 73, 349
pendekatan Schein, 232
pengambilan keputusan, 43, 44, 54,
O 66, 176, 333, 350
obat generik, 316, 318, 321 pengaruh global, 82, 84
obsgin, 159 pengeluaran kesehatan, 31, 32
OECD, 347, 348, 363 pengembangan mutu, 25, 308, 349
Olve, 101, 107 pengembangan strategis, 51
OPRS, 13, 159 pengendalian strategi, 53, 54, 59, 64
organizational learning, 21, 22, 264 Penurunan subsidi, 13
otonomi rumah sakit, 23, 37, 42, 43, Penyelenggaraan, 47, 308
45, 46, 48, 50, 84, 360 peran menengah, 27
Otter, 222 peranan minimal, 27
oxygen tray, 260 perancangan ulang, 75, 77
perencanaan strategis, 60, 99,
161, 164, 165, 166, 168, 169, 176,
P 178, 181, 185, 240, 308, 352
part timer, 109 perhatian partai politik, 285
Partners HealthCare, 5 Permenkes, 14, 156, 160
pasien kaya, 129, 218, 295 persebaran dokter, 228
paten, 315, 316, 317, 318, 319, 320, perspektif sejarah, 11
321 perubahan, 2, 7, 8, 9, 10, 14, 15, 17,
pekerja, 106, 323, 348, 378 18, 21, 22, 23, 25, 27, 34, 35, 37,
pelaksana kegiatan, 28, 34 40, 41, 42, 46, 47, 50, 51, 52, 53,
pelaku kegiatan, 27, 28, 152, 336, 56, 59, 60, 61, 62, 64, 65, 66, 67,
353 68, 69, 70, 71, 72, 73, 74, 75, 76,
pelaku kunci, 213 77, 79, 80, 81, 82, 83, 86, 87, 90,
pelayanan di masyarakat, 5 92, 93, 95, 96, 97, 112, 152, 163,
Pelayanan Kesehatan, 29, 37, 56, 96, 173, 175, 176, 177, 179, 180, 182,
191, 221, 245, 250, 285, 325 192, 193, 194, 195, 197, 201, 204,
INDEKS
205, 206, 210, 211, 212, 218, 231,
246, 249, 251, 252, 256, 260, 275,
292, 293, 330, 345, 347, 351, 354,
357, 366, 369, 371
perubahan budaya, 67, 79, 81, 83,
87, 96, 112
perubahan global, 23, 82
perubahan lingkungan, 2, 7, 8, 18,
21, 51, 66, 175, 180, 210
perubahan lingkungan rumah sakit,
2, 193
Perusahaan Jawatan, 9, 16
perusahaan komersial, 113
Perusahaan Umum, 9, 10
Pesaing baru, 226
Philippine Children Medical Center,
45
Piggot, 150
Pinson, 150
PJPK St. Carolus, 246
PMPK, 96, 110, 183
Pointer dan Orlikoff, 352
Pola praktek, 171
Pollit, 6, 42
port folio, 235
Porter, 167, 211, 212, 223, 226, 231,
253
Posnett, 216, 326
praktek pribadi, 18, 69, 71, 91, 124,
168, 171
Predictability, 281
prepaid health care, 246
private-good, 15
Product Life Cycle, 242
production line manager, 154
produk substitusi, 223, 231, 255, 256
produktifitas, 7, 83
produktivitas, 25, 93, 121, 170
profit-making, 14
proses penggabungan, 5
providers, 189, 221
PT Telkom, 230
public goods, 40, 108, 269, 279
public-goods, 321
Purwanto, 11
399
Q
Quorum Health Resources, 72, 74
R
RCTI, 285
re-appointment, 361, 362
Rebo Paingan, 296, 299
regulasi pemerintah, 213
regulator, 28, 29, 30, 34, 36, 39, 40,
213, 279, 317
Reich, 290
re-imburstment, 270
Related Diversification, 247, 248
rencana strategis, 22, 77, 96, 100,
101, 102, 107, 121, 149, 150, 151,
152, 153, 159, 161, 163, 164, 165,
166, 167, 168, 169, 173, 175, 176,
178, 179, 181, 182, 183, 258, 261,
305, 352, 367, 380
respons, 10, 18, 21, 64
Return on Assets, 121
revenue, 379
Revenue Adequacy, 281
review, 261, 348
RS Beth Israel, 5
RS Beth Israel Diaconess, 5
RS Bethesda, 3, 4, 210, 211, 293
RS Charitas, 228, 293
RS FK UKI, 228
RS Ganjuran, 4
RS Gleneagles, 247
RS Katolik Diaconess, 5
RS Mitra Keluarga, 247
RS MMC, 228
RS Panti Nugroho, 4
RS Panti Rapih, 3, 4, 211, 293, 324
RS Panti Rini, 4
RS PKU Muhammadiyah, 3, 4, 211,
293
RS Swadana, 15
RSD Kalimas, 67, 69, 71, 72, 73, 74,
75, 76, 77
RSD Kertosari, 67, 68, 69, 71, 73, 75
400 ASPEK STRATEGIS MANAJEMEN RUMAH SAKIT

RSUP Dr. Sardjito, 3, 170 staf medis fungsional, 154

rumah sakit keagamaan, 3, 11, 84, staffing, 152
90, 103, 109, 110, 115, 130, 188, stakeholders, 76, 167, 168, 176, 179,
208, 210, 291, 293, 294, 324, 329, 197, 250
330, 336 State in Changing World, 27
rumah sakit pendidikan, 3, 5, 19, 70, status quo, 195, 196
75, 93, 94, 95, 109, 110, 158, 161, step down, 263
164, 170, 171, 172, 182, 190, 200, Stewardship, 308
203, 249, 257, 258, 259, 322, 328, Stiglitz, 16, 24, 320
333, 350 strategi berubah haluan, 242, 252
rumah sakit satelit, 4 Strategi Fungsi Pemasaran, 259
rumah sakit sebagai makhluk hidup, Strategi Fungsi Rumah Tangga,
5 260
strategi fungsional, 63, 158, 186, 257,
259
S Strategi keuangan, 259
safeguarding grantor objectives, 281 strategi lembaga, 238, 348
safety net program, 129 strategi pengurangan kegiatan, 242,
sakit-rumah sakit keagamaan, 103 251
SBO, 13, 33, 159, 281, 282 Strategi pertumbuhan, 243, 250, 258
scanning, 211 Strategic Planning and Management
Schein, 81, 97 (SPAM), 101
Schon, 21 Strategic Services Unit, 153
SCTV, 285, 300 Strategy Focused Organization, 241
second class quality,, 339 stroke, 260
self sufficient, 297 struktur rumah sakit, 157
Senge, 23, 188, 196, 206 Studin, 253
Shah A, 280 subcultures, 85
shared vision, 188, 196 subsidi, 115, 198, 202, 343
Shate, 87 subsistem, 6, 7, 8, 64, 66, 159, 178,
Shortell, 18 232, 233
Simplicity, 281 Subsistem keuangan, 233
sistem kesehatan, 29, 38, 40, 211, Subsistem klinik, 233
213, 220, 224, 307, 341, 342, 345, Subsistem Manajemen Umum,
346, 347, 361, 381 233
Sistem kesehatan, 307, 308 Sufandi, 57
sistem managed health care., 5 Suluh Marhaen, 242
sistem pool, 328, 329 sumber pembiayaan, 26, 36, 38, 103,
sistem regulasi, 30 111, 159, 192, 213, 215, 224, 239,
social safety net, 16, 270 253, 269, 278, 293, 330, 339, 377
Social Safety Net, 270 supplier induced demand, 312
Soedibjo Sardadi, 170 Suwarno, 328
soft-loan, 3 SWOT, 62, 211, 235, 239, 258
software, 316
Solomon, 21
INDEKS 401

T V
Tamuz, 11 Velasquez, 374
TB Alliance, 316 Visi, 62, 185, 188, 193, 194, 195, 196,
teamwork, 229, 264 197, 198, 199, 201, 202, 203, 204,
team-work, 334 205, 206
teknik medik dan teknik nonmedik, visi yang sama, 8, 175
6
terminasi, 359, 361
the second wind, 243
W
time cost, 229 Wahyuni, 118, 283
timer series, 212 waktu tunggu, 89, 117, 125, 126, 159
top down, 164 wash tafel, 260
Total Quality Management, 96 Weber, 94, 375, 376
transisi, 75, 77, 83, 106, 267, 369 Weick, 18, 19
trend, 60, 212, 222, 330, 339 welfare state, 222
triase, 125 welfare-state, 50
triase resuscitation, 125 White, 358, 360, 362, 363
Trice dan Beyers, 80 WHO dan UNICEF, 13
Trisnantoro, 57, 84, 102, 103, 115, World Development Report, 15
123, 129, 210, 280, 281, 292, 294, World Trade Organization, 24
328, 372
Truitt, 151, 191, 241
Tufts University, 4 Y
TVRI, 285 Yanow,, 21
yayasan, 14, 111, 112, 130, 168, 244,
U 245, 258, 292, 299, 302, 316, 324,
330, 349, 353, 354
Ulrich, 179
unit cost, 45, 68, 129, 270
Unit Stroke, 257, 261 Z
Universitas Harvard, 4 Zebua, 103, 210, 292
University of Massachussets, 4 Zendeling, 291
Unrelated Diversification, 247, 248 zending, 12, 291, 292, 293
USAID, 15 Zuckerman, 150, 167
utilitas Pareto, 370 Zuckermann, 352