Professional Documents
Culture Documents
Fresh Food Fresh Start Foundation
Fresh Food Fresh Start Foundation
Volunteer Program
Manual
Table Of Contents
Organization's Overview………………………………………………………………………….3
Our Mission………………………………………………………………………………….........3
Our Vission………………………………………………………………………………………..3
Our Core Values………………………………………………………………………………...3-
4
Our LOGO………………………………………………………………………………………...4
Our Volunteer
Numbers…………………………………………………………………………..4
Volunteer Availability…………………………………………………………………………...4-
5
Non-Discrimination Policy…………………………………………………………………….…5
Code of Conduct………………………………………………………………………………..5-6
Harassment Policy………………………………………………………………………….…….6
Rights/Responsibilities………………………………………………………………………….6-7
Age Requirements………………………………………………………………………….……..7
Health Requirements……………………………………………………………….…………….8
Allergen Warning……………………………………………………………………………..…..8
Personal Belongings…………………………………………………………………...…………8
Dress Code……………………………………………………………………………………...…8
Signing up to Volunteer…………………………………………………………………………..9
Volunteer Orientation……………………………………………………………………...……..9
Plan B…………………………………………………………………………………..…………9
Liability…………………………………………………………………………………….…….10
Crisis Communication…………………………………………………………………….….…10
Incident Reports……………………………………………………………………………..…..10
Social Media
(Examples)……………………………………………………………….…………………...….10
Program Evaluation
(Examples)………………….………………………………………………………………....…12
Future Plans…………………………………………………………………………...………...12
References……………………………………………………………………………………….13
Our Organization
Organization’s Overview
Fresh Food Fresh Start is a Non-Profit organization that helps families in need of fresh
food. Our organization believes in helping the community to be able to acquire fresh food easier.
We believe that fresh food allows families to be able to get a leg up in life by staying
healthy. Fresh food and ingredients may be hard to get and low income families are having a
hard to getting access and support. We provide food mobility services by making food more
accessible and affordable for families in need. We have partnered with many different
organizations to help our organization be successful.
Our Mission
Fresh Food Fresh Start’s mission is to ensure that everyone has easy access to fresh and
affordable food to help create and maintain a healthy lifestyle.
Our Vision
Fresh Food Fresh Start’s vision is to create a new world that has easy access to fresh food and
ingredients while maintaining affordability to help live a healthier lifestyle.
Our logo represents a human being having easy access to fresh produce. By having fresh food
he/she is able to smile which help demonstrates a good life. “Fresh Food = A Good Life”
Volunteer Availability
Fresh Food Fresh Start is always recruiting which means we have a surplus of
volunteers. We can always use the extra help so that is why we keep so many on
staff. If a volunteer is unavailable, we have plenty of volunteers on staff and
others that we are able to call to see if they can come in. It is very easy for us to
work around volunteers schedules because of the amount of volunteers that we
keep.
If a volunteer does not show up, we have plenty of people on staff and to call in if
we have too. Like stated earlier Fresh Food Fresh Start keeps our volunteer
reservoir full so we do not run into staffing problems.
No Call, No Shows will be handled by the supervising staff because we expect
our volunteers to be there when a commitment is made. Too many No Call, No
Shows may result in being asked to leave the organization.
Fresh Food Fresh Start (FFFS) maintains a strong policy of equal volunteer opportunity. We
recruit, accept, train, and dismiss volunteers on the basis of personal competence and position
performance, without regard to race, creed, religion, sex, sexual orientation, age, marital status or
handicap.
Non-Discrimination Policy
It is the policy of FFFS that there will be no discrimination or harassment in its programs,
activities, or employment based on race, color, sex, sexual preference, marital or parental status,
religion, national origin, age, mental or physical disability, or veteran status. Questions or
concerns related to affirmative action, non-discrimination or equal opportunity should be
directed to the Volunteer Manager.
Code of Conduct
Harassment Policy
It is the policy of Fresh Food Fresh Start to promote an environment free from sexual or
discriminatory harassment. With regard to sexual harassment, FFFS prohibits supervisors,
employees, and nonemployees from the following behaviors considered sexual harassment under
the Code of Federal Regulations:
Unwelcome sexual advances
Request for sexual favors
Verbal conduct of a sexual nature including jokes, remarks, or
similar
Any physical conduct that could be construed to be of a sexual
nature
Any similar related behavior, whether of a verbal and/or physical
nature, which has the purpose or effect of interfering with an
Employee's/Volunteer's work performance and/or creation of an
intimidating, hostile, or offensive work environment; or when the
submission to such conduct is made either explicitly or implicitly a
term or condition of an individual's employment; or when the
submission to or rejection of such conduct by an individual is used
as basis for employment decisions affecting such individual; or
when such conduct has the purpose or effect of unreasonably
interfering with an individual's work performance or creating an
intimidating, hostile, or offensive working environment.
Additionally the determination of whether such conduct constitutes
sexual harassment will be determined from the “record as a whole,
totality of the circumstances and upon a case by case analysis.”
Rights/Responsibilities
Volunteers have the right to be given meaningful assignments, the right to be treated as equal co-
workers, and the right to effective supervision. Volunteers have the right to full involvement and
participation, and the right to recognition for work done. In return, volunteers shall agree to
perform their duties to the best of their abilities. They will remain loyal to the goals of the
agency and operate according to its procedures.
At Fresh Food Fresh Start we strive to ensure a safe place to volunteer, and it is the responsibility
of each volunteer to adhere to the following:
Age Requirements
All youth groups must register with the Volunteer Manager. Youth must be a minimum of 15
years of age to volunteer at FFFS with a chaperone.
Health Requirements
For the safety and health of our recipients, if you are sick (even with a mild cold, sore throat,
sniffles etc) we ask for you to not volunteer until being fully better.
Allergen Warning
Fresh Food Fresh Start at any given time can have and may have processed any type of fresh
produce. Please be aware of your safety and allow your supervisor to know about your allergies..
You and our stakeholder’s safety are very important and we do not wish to take any chances that
you may have an allergic reaction.
Personal Belongings
We recommend you leave all personal items and valuables at home. We do have lockers and you
will be assigned a lock and key if you wish to lock up your personal belongings at our facility.
Fresh Food Fresh Start is not responsible for any lost or stolen items.
Dress Code
Please adhere to the following dress code or you will not be allowed to volunteer: You must
wear closed toed shoes. No flip flops, sandals or high heels. Please wear appropriate clothing
according to the weather because we have both inside and outside assignments. Anything with
inappropriate words or images will result in being sent home. If you are unsure please just give
us a call or email us and ask.
The following are various jobs that may be required by Volunteers of our organization:
Organize food into individualized or family portions
Lift and carry boxes of fresh foods
Transport fresh foods to drop off location
Support and facilitate distribution of fresh foods
Share and teach the community about the importance of fresh foods
Clean up all site locations
Volunteer coordinator
Stocker and inventory
Driver and transportation aid
Maintain a healthy working relationship amongst all team members and the community
All volunteers will be subject to application procedures listed in this manual. Volunteers will be
encouraged and recruited from philanthropic groups, high schools, colleges, and other
businesses/organizations that uphold the same core beliefs and values. Volunteers are needed on
a regular basis, therefore our organization needs a continuous support system from our
volunteers. All volunteers will have to apply, be interviewed, attend an orientation and continue
to uphold the code of conduct and core values of our organization.
Signing up to Volunteer
All Volunteer must sign up at the main office or online at our website. Fresh Food Fresh Start
has a first come first serve policy. This policy allows us to view everybody’s applications for
volunteering in the order in which we received them to give everybody a fair chance. We are
always in need of responsible volunteers so there is no waiting list.
Prior to orientations all volunteers and staff members are required to allow a background check
and must be fingerprinted through the county. Fresh Food Fresh Start will take care of both the
Background Check and Fingerprinting.
Volunteer Orientation
Volunteers are required to attend one of the three Fresh Food Fresh Start’s monthly scheduled
volunteer orientations. Orientations will include information on food handling, food safety, our
programs core values and community outreach. If a volunteer cannot make any of the scheduled
orientations please contact the organization and we will try and work out another alternative.
Firing Volunteers
Volunteers will be fired on a basis of violating any of the items listed in our Code of Conduct in
this manual. Our participants all sign a policy agreement form and we hope them up to that
standard.
Plan B
Due the the excessive amount of volunteers that we have and our updated program software we
have developed an on-call volunteer program that covers volunteer shifts on-call when they can
not make their shift within a reasonable time. This volunteers are mobile and are ready to sub in
at any time. We rely on their dedication to come on-call and express our gratitude frequently.
Liability
All volunteers (parent/guardian for those under the age of 18 years of age) must sign the attached
liability waiver before each volunteer event. If you registered online or already submitted a
volunteer liability waiver within the last 2 years, you do not need to submit another one.
Crisis Communication
In case of an emergency please call 911 first. We also have a 24 hour tech specialists who help
with website issues, problems logging into the volunteer portal, and assignment issues. For
physical crisis issues please refer to our First Aid/ Emergency Procedures.
Incident Reports
All incidents will need to be reported.An Incident Report is attached in this manual and must be
submitted within 24 hours if an incident should occur. It is to then be turned into the Volunteer
Supervisor. Please refer to our First Aid/ Emergency Procedures.
Social Media
Fresh Food Fresh Start Foundation is happy to be caught up with today's technology and social
media outlets. We use twitter, facebook and instagram to stay connected with our community
and post which neighborhood we will visit that day as well as post pictures of our events to
promote outreach. We ask that you follow us on social media and like our page.
Example Posts
IG: Please join us today from 5PM-7PM at the Cesar Chavez Park in downtown Sacramento we
will be having 2 of our Fresh Food Fresh Start available for community members to purchase
local and affordable produce.
Facebook: Mark your calendars! The peach festival is nearly upon us! Join in all the fun as we
join local businesses to provide produce to community members at Sutter Park.
Volunteer Statistics Tracking and Scheduling
All volunteers hours will be tracked on our online tracking system. Volunteers will create an
online profile during initial orientation. Volunteers will sign up for volunteer opportunities
online ahead of time. If volunteers show up the day of the event, it is their responsibility to enter
it online following the event. This will ensure that volunteer hours are tracked and individuals
are notified when volunteers are needed for specific events. This system will also track what
trainings individuals have received. This tracking system will enable us to thoroughly recognize
each volunteer for their individual contribution to our organization. It will also ensure no
overlap or lack of volunteers for specific opportunities. The main mode of communication with
volunteers will be through email.
Importance of Recognition
Without the help of volunteers we would not be able to accomplish of mission. When money is
spent to pay staffing, it is taking away money that could be spend on our cause. Money that
could be used to help directly benefit an individual. Fresh Start Fresh Food Foundation hopes
that all volunteers feel appreciated. Our volunteers should have a sense of belonging.
It is important to recognize volunteers for their time and skill contribution to promote individuals
to continue to come back and serve. It is much easier to have a volunteer come back rather than
to recruit and train more individuals. This is why we strive to ensure that our volunteers feel
welcomed, prepared, and appreciated.
For office volunteers name badges are given to ensure sense of belonging just like staff
members. Many organizations are purchasing and supplying volunteer t-shirt for participants to
feel unified as an organization. We have started an annual contest to see who can create the best
volunteer t-shirt design. This allows volunteers to submit their designs. We are seeking the
support of our sponsors and local businesses to help pay the expense and in return benefit by
having a logo or acknowledgment in promotional materials such as back of t-shirts, newsletter,
flyers and media releases.
Annual cards
Having a designated volunteer recognition person is important. This person knows when
participants birthday are, how many months/years the participant has been with the organization
for, and time committed to specific projects. Volunteers receive annual birthday cards,
reminding them that we are thinking about them and are happy to celebrate another year of life
for them. As well as regular thank you cards to thank them for their support and include
upcoming volunteer opportunities to remind them about the organization and that the cause is
still in need of continuous volunteers.
Just like any organization, there are volunteers who contribute years of service. For these
volunteers, we host a formal event to thank them for their commitment and gratitude. These
types of formal events include formal dinners, awards ceremony, or parties. During which we
acknowledge volunteers and give out nominated awards.
Program Evaluation
Feedback is a critical component to growth in any organization. Fresh Food Fresh Start
Foundation uses a variety of methods to survey. We continuously ask volunteers their opinion or
suggestion after training is important to ensure they understood. This should happen frequently
and can include asking in person questions during the interview, orientation, and training. As
well as throughout their length of volunteering with the company. Individual’s perspectives
change with events and projects given.
Example Evaluations
Another tool used to promote organizational feedback is surveys. Surveys help record specific
trigger answers and give us better results. Questions in the survey should align with the mission
statement. Did the participant feel like they knew what they were committing to? Did they feel
that their contribution was worth it? These are important questions to ask to avoid continued
confusion and begin possible description restructure.
Surveys also help gather information in tables so that statistics are shown for successes and areas
of improvements. Funders, sponsors and volunteers all have access to view the results and
numbers. This information is shared with the public as well. It is okay to find mistakes and
misunderstanding in the organization. “It’s a balance of trial and error until you get it right.”
Future Plans
With these results we should be able to determine mistakes, missed opportunities, and areas of
improvements. We encourage volunteers to be honest with us and we accept all forms of
feedback. With these results we will continue to work on strengthening our outreach strategies,
trainings, and promoting. No organization is perfect but the first thing to perfection is continued
improvements.
Reference Page
Ibele, T. (2011, October 27). Volunteer Appreciation Guide | Wild Apricot Membership
Knowledge Hub. Retrieved November 11, 2017, from
https://www.wildapricot.com/articles/volunteer-appreciation-guide#recognition
Sadiq, B. (2016, September 02). Metrics for Success: Evaluating Your Volunteer Program.
Retrieved November 11, 2017, from
https://blogs.volunteermatch.org/engagingvolunteers/2016/09/02/metrics-for-success-evaluating-
your-volunteer-program/
· Lift up to 10 pounds.
· Work with other volunteers.
· Provide excellent customer service.
· Must be able to stand, walk, bend and lift.
· Understand and follow written and oral instructions and communicate clearly.
· Demonstrate sound judgment and time management skills.
· Multitask and prioritize projects.
Special Requirements:
· DOJ Fingerprint.
· Background check.
· Sign a volunteer release and waiver of liability form
Days and Time needed:
· Monday- Saturday varies shifts. Please give your availability to the volunteer
superiors.
· (a min of one 3-hr shift per week commitment required)
On-Call Volunteer
Under the direction of the volunteer supervisor, the on-call volunteer will have a wonderful
opportunity to help those in need of easy access and affordable food in their local neighborhood
when a volunteer calls out or emergency relief is needed.
• Organize, sort and stock all incoming food items, including loading and unloading of
freezers and shelves.
• Will assist with unloading our van when it returns from the local event and local grocery
stores.
• Check for expiration dates and discard as needed
• Maintain orderliness and cleanliness of the panty and waiting area
• Promote and ensure safety procedures are followed by staff, volunteers and community
members.
• Refer customer issues and complaints to appropriate staff for resolution.
• Complete all required records and reports daily.
• Other duties as assigned.
Minimum Requirements:
Ability to:
• Lift up to 10 pounds.
• Work with other volunteers.
• Provide excellent customer service.
• Must be able to stand, walk, bend and lift.
• Understand and follow written and oral instructions and communicate clearly orally.
• Demonstrate sound judgment and time management skills.
• Multitask and prioritize projects.
Special Requirements:
This Release and Waiver of Liability (the “release”) executed on this ______ day of _____________, 2017,
by_________________________________ hereby releases the following Persons and Entities Released and otherwise
agrees to the following.
The Volunteer desires to provide volunteer services and engage in activities related to serving as a volunteer for Fresh
Food Fresh Start Foundation hereby agrees:
1. WAIVER AND RELEASE: I, the Volunteer, release and forever discharge and hold harmless the above listed entities
from any and all liability, claims, and demands of whatever kind or nature, either in law or in equity, which arise or
may hereafter arise from the services I provide. I understand and acknowledge that this Release discharges from any
liability or claim that I may have with respect to bodily injury, personal injury, illness, death,or property damage that
may result from the services I am providing for The Event.
2. INSURANCE: Further I understand that none of the above participating entities assumes any responsibility for or
obligation to provide me with financial or other assistance, including but not limited to medical, health or disability benefits or
insurance of any nature in the event of my injury, illness, death or damage to my property. I expressly waive any such claim for
compensation or liability on the part of the participating entities.
3. MEDICAL TREATMENT: I hereby Release and forever discharge the participating entities from any claim
whatsoever which arises or may hereafter arise on account of any first-aid treatment or other medical services rendered
in connection with an emergency during my tenure as a volunteer with the Event.
4. ASSUMPTION OF RISKS: I understand that the services I provide to the organization may include activities that may
be hazardous to me including, but not limited to involving inherently dangerous activities. As a volunteer, I hereby expressly
assume the risk of injury or harm from these activities and Release ALL participating entities from all liability for injury, illness,
death, or property damage resulting from the services I provide as a volunteer or occurring while I am providing volunteer
services for organization
5. PHOTOGRAPHIC RELEASE: I grant and convey to the Fresh Food Fresh Start Foundation all right, title, and
interests in any and all photographs, images, video, audio in connection with my providing volunteer services for the
organization.
6. OTHER: As a volunteer, I expressly agree that this Release is intended to be as broad and inclusive as permitted by the
laws of the State and that this Release shall be governed by and interpreted in accordance with the laws of the State. I agree that
in the event that any clause or provision of this Release is deemed invalid, the enforceability of the remaining provisions of this
Release shall not be affected.
By signing below, I express my understanding and intent to enter into this Release and Waiver of Liability willingly
and voluntarily.
________________________________ ___________
Signature Date
If volunteer is under the age of 18, a parent/guardian must read and sign this Release/Waiver of Liability form.
__________________________________ ____________
Parent or Guardian Date
(Events or allegations of injury, illness, or property damage, including employment and issues with directors and
officers)
Did the incident occur while transporting to/from an activity? ❑Yes ❑No
Comments:
_____________________________________________________________________________________________
_____________________________________________________________________________________________
Address: _____________________________________________________________________________________