Business

Continuity Policy
Sysmex endeavour to provide an optimum service to its customers not only through its people,
innovative products and after sales support, but also through partnerships and long terms relationships.

Sysmex makes every effort to ensure that it is protected against risks and threats that could materially
impact upon, disrupt or interrupt its operations. However, Sysmex recognises that the unexpected could
and may happen, the effect of which could compromise the ability to meet acceptable standards of
business and of ethical behaviour.

For these reasons, Sysmex has implemented a business continuity management programme [BCMP] and
business continuity plan [BCP] to protect the organisation, its people, brand / reputation, the interests
Objectives & Scope
of its stakeholders and the wider community.

The purpose of this policy is to formalise the Business

Continuity program of Sysmex and to provide guidelines
for developing maintaining and exercising Business
Continuity Plans (BCPs).

The policy establishes the basic principles and framework CUSTOMER

Sales & Marketing
PRE/POST
INSTALL
necessary to ensure emergency response, resumption Primary and Secondary
Markets
Customer Service,
Training and
and recovery, restoration and permanent recovery of Logistics

Sysmex operations and business activities during a

business interruption event. BUSINESS
MANAGEMENT
SYSTEMS
The Plan covers all aspects of Sysmex UK Ltd (SUK) Compliance Code
business operations, including the operations of CONTINUAL
Business Continuity Management
Strategy SUPPORT
Sysmex Logistics UK (SLUK). IMPROVEMENT Business Objectives SERVICE
Continual Improvement, Risk Management Customer Service,
Risk Management Logistics and Sales
& Marketing
IMPO

MONITORING
The Business Management System is comprised & MEASURING
of a number of mandatory procedures, primary and Customer Feedback,
Auditing, Review and
supporting processes without which the business could Risk Management
not operate. These processes interact to form the
Sysmex Business Management System. (See diagram)
Objectives & Scope
Our business management continuity objectives are to:-

- establish and maintain robust and realistic business continuity policies and a practical basis for the management of business continuity.
- have in place cost-effective resilience and damage mitigation arrangements.
- recover operations, as rapidly as possible, following an incident or circumstances that prevent an acceptable level of service.
- ensure operations remain in service for its customers whilst considering and addressing the needs of its employees and families.

The scope of our business continuity plan (BCP) is that it will respond to ‘reasonably foreseeable events’, such as:-
Understanding
- man-made or natural disaster - epidemic or pandemic the
- non-availability of key facilities, - non-availability of personnel organisation

resources and materials - emergency authority action

- non-availability of information or - denial of access locally or regionally
communication technology/data - regulatory or legal prohibition
- failure of utilities - supplier, logistics or distribution failure
- death or serious injury BUSINESS
Exercising,
CONTINUITY Determining
Methodology maintenance MANAGEMENT Recovery
strategies
and review PROGRAM
The BCP Plan has been produced based on feedback from all areas of the business using as
adapted Value Chain model to identify key business continuity issues, this model was utilised
to examine the business vertically (primary and secondary activities) and horizontally across
the supply chain:-

Primary Activities Secondary Activities External Activities

- Inbound Logistics - Techno and Infrastructure Support Developing and
- Supply Sources Implementing a
- Sales and Marketing - Personnel/HRM - Distribution and Outbound Logistics response plan
- Operations - Finance
- Product Management - Strategic Management
- Service

An annual Business Impact Analysis (BIA) and Risk assessment meeting will be held to identify and prioritise the critical business processes and costs of
downtime. The results will be extended to the departments to identify the key business processes and associated results if these processes were not available.
Recovery plans will be developed to cover all departments within the organisation and ensure consistency and coordination among the various business
dependencies, as well as compliance to international standards.

The Plan specifies three Business Continuity “Event Teams” with set responsibilities for dealing with incidents/events:-

Red Team Amber Team Green Team

Responsibility for Command and Responsibility for management Routine disruptions to operations
Control in the event of a major and resolution of less significant with little or no direct impact on
disruption to operations. but nonetheless important customers.
customer facing disruptions

Testing and Training Roles and Responsibilities

The Business Continuity Plans will be tested annually to ensure credible Business Continuity Manager - Managing Director
recovery preparedness. The scope, objectives and measurement criteria of Direct responsibility and control of the BCM
each test will be determined and coordinated by the Senior Management Business Continuity Management Group - Department Directors
Team and test results utilised to improve and adapt plans accordingly. Responsible for ensuring BCM is implemented within departments
Business Continuity ‘Event Teams’ - Defined in BCP
Business Continuity training will be provided to all staff about their business Business Continuity ‘Administrators’ - BMS Team
resumption and recovery roles should an incident/event occur and as part Responsible for the maintenance of the BCM
of induction to the organisation. Should changes occur it is the Department
Directors responsibility to ensure all staff are notified of changes to the staff
role or responsibility.

Sysmex UK Ltd Sysmex Logistics UK

Sysmex House
Garamonde Drive
Wymbush
Milton Keynes MK8 8DF
Tel: 0870 902 9210
Email: BMS@sysmex.co.uk
Document Reference: IS000253
Unit 4, The I/O Centre
Fingle Drive
Stonebridge
Milton Keynes MK13 0AT
Tel: 0870 902 9213
ISO 27001:2005 . ISO 9001:2008 .
Version 1 Creation Date: 22/02/2011 Classification: Unrestricted. Certificate No. IS 84181 Certificate No. FS 36046