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  • Case Study 1

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    Devendra Talekar
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    An ATM was not coming in service due to an issue where it was sending requests to the switch on multiple port numbers instead of the required port number. The issue was resolved by rebooting the modem after checking and reconfiguring the VSAT configuration, routing, and modem settings. If the issue persists frequently, the modem should be replaced. Troubleshooting steps included tracing routes and checking connectivity to rule out configuration issues.

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    An ATM was not coming in service due to an issue where it was sending requests to the switch on multiple port numbers instead of the required port number. The issue was resolved by rebooting the modem after checking and reconfiguring the VSAT configuration, routing, and modem settings. If the issue persists frequently, the modem should be replaced. Troubleshooting steps included tracing routes and checking connectivity to rule out configuration issues.

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    © All Rights Reserved
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    4 views2 pages

    Case Study 1

    Uploaded by

    Devendra Talekar
    An ATM was not coming in service due to an issue where it was sending requests to the switch on multiple port numbers instead of the required port number. The issue was resolved by rebooting the modem after checking and reconfiguring the VSAT configuration, routing, and modem settings. If the issue persists frequently, the modem should be replaced. Troubleshooting steps included tracing routes and checking connectivity to rule out configuration issues.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Case Study

    Issue reported - ATM not coming in service

    Issue found during troubleshooting - ATM sending request with multiple port number to switch other
    than require port number

    Issue Resolved By - Tatanet - Modem Rebooted

    Technical details and resolution-

    1. Vsat Configuration and routing to be checked.

    2. Vsat and Modem to be reconfigured.

    3. Modem to be rebooted.

    Note - In case of frequent issue, Modem to be replaced.

    Sample ATM ID - IFBY000900056

    ATM IP - 10.174.147.226/ 225

    Subnet - 255.255.255.248

    Host Name - Switch8.onlinesbi.com/ 10.0.1.72/ 192.168.253.104

    Switch IP -10.0.1.72/ Natted IP - 192.168.253.104 (Only for testing perpose)

    Port - 8111

    DSN p - 192.168.253.153

    Alt - 192.168.253.161

    Ping to Gateway - yes

    Ping to Switch host - No

    Telnet with Host/ IP/ Nated - No

    Ping with Host- No

    Ping with IP - No

    Ping with Nated - yes

    Ping to both DNS - Yes

    nslookup Switch8.onlinesbi.com - could not found host


    Tracerout Switch8.onlinesbi.com - could not found host

    traceroute 10.0.1.72

    1. 10.174.147.225

    2. 20.20.20.113

    3. 20.20.20.114

    traceroute 192.168.253.104

    1. 10.174.147.225

    2. 20.20.20.113

    3. RTO

    4. 10.227.10.42

    5. 10.227.0.41

    6. 23.23.24.37

    7. 192.168.253.104

    8. 192.168.253.104

    9. 192.168.253.104

    10. 192.168.253.104

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