Professional Documents
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Wk9 Communication (Ch9)
Wk9 Communication (Ch9)
Questions on Chapter 9
1. Describe the functions and processes of communication.
2. Contrast downward, upward, and lateral communication through
small-group networks and the grapevine.
3. Contrast oral, written, and nonverbal communication.
4. Describe how channel richness underlies the choice of communication
channel.
5. Differentiate between automatic and controlled processing of
persuasive messages.
6. Identify common barriers to effective communication.
7. Describe how to overcome the potential problems in cross-cultural
communication.
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IPS2018F-Wk9
Functions of Communication
Managing behavior
Feedback
Emotional sharing
Persuasion
Information exchange
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Channels of Communication
Formal Informal
• Path follows the • Spontaneous channels
authority chain from individual choice
• Messages relate to • Messages often
professional activities personal or social
Direction of Communication
Upward Lateral
Downward
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Downward Communication
Upward Communication
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Lateral Communication
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Small-Group Networks
(with Effective Criteria)
The Grapevine
Informal communication
network
“Word-of-mouth” info.
Emerges when:
The situation is important
Ambiguity exists
The situation causes anxiety
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Modes of Communication
(Interpersonal)
Oral Communication
Advantages
Speed
Feedback
Simple to correct
Disadvantages
Potential for distorted message when
passed through a number of people
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Written Communication
Nonverbal Communication
Body language conveys
The extent of affinity for another
The relative perceived status between a
sender and receiver
Meaning changes with
Intonation
Facial expression
Physical distance
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Channel Richness
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IPS2018F-Wk9
Written communication:
Provides a tangible and verifiable record that
can be stored for an indefinite period of time
Message is physically available for later
reference
Messages are more likely to be well thought-
out, logical, and clear
But, grammar mistakes can be problematic
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IPS2018F-Wk9
Persuasive Communication
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Barriers to Effective
Communication
Filtering
Selective perception
Information overload
Emotions
Language
Silence
Communication apprehension
Lying
Cultural Factors
(Global Implications)
Cross-cultural communication barriers
Semantics
Word connotations
Tone differences
Differences in perception
Cultural context
High context culture
Low context culture
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A Cultural Guide
1. Know yourself.
2. Foster a climate of mutual respect,
fairness, and democracy.
3. State facts, not your interpretation.
4. Consider the other person’s point of
view.
5. Proactively maintain the identity of the
group.
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Keep in Mind…
Summary [Chapter 9]
1. Described the functions and processes of
communication .
2. Contrasted downward, upward, and lateral
communication through small-group networks and
the grapevine.
3. Contrasted oral, written, and nonverbal
communication.
4. Described how channel richness underlies the choice
of communication channel.
5. Differentiated between automatic and controlled
processing of persuasive messages.
6. Identified common barriers to effective
communication.
7. Described how to overcome the potential problems in
cross-cultural communication.
Prof. Park 14