Professional Documents
Culture Documents
Stakeholder PoCs
Stakeholder PoCs
Stakeholder PoCs
Tulasidevi Margani
Contact:91-9000953928 mtulasijob@gmail.com
PROFESSIONAL OBJECTIVE: A goal-oriented individual, in quest of middle to senior
level assignments in Process & Operations Management with a leading organization
preferably in Hyderabad.
Skills
Responsible for complete CIBC account single point of contact for all Project Management
activities
Delivery Excellence:
Responsibilities:
Responsible to handle the several projects and check regular updates of the projects
Responsible to report to the upper management about the progress of the projects
Reviewing the project regularly, and highlighting the changes, if any
Responsible to maintain daily, weekly, and monthly report, and send it to the Senior
Manager
Coordinating with the several departments of the organization
Assisting Program Managers and Project Managers in completion of the projects
Notifying resources when delinquencies.
Resource Management:
Ensuring that the appropriate background checks are conducted on the resource
who got selected for the account.
Reviewing the background check report and advising the appointing manager that
the final candidate is cleared or not.
Maintaining Back ground check documents of all the resources in the account for the
audit purpose.
• Utilization metrics:
Evaluate the utilization metrics percentage across PDM/Technical panels for both
weekday and weekend, work with WFM on discrepancy cases.
Generating and maintaining crucial reports like Panel Database clean up, Panel
Forecast, Week day vs Week end Panel Mobilization Metrics for all the Service Lines,
New Panel Empanelment Process
Operations Management:
Coordinate with the Delivery Executive in Managing the Operational Excellence and
Delivery Excellence in the Project.
Ensuring the control functions are accurately completed with the agreed client SLAs
Preparation of weekly, Monthly and Yearly reports on demand.
Work with the Project Managers in organizational initiatives and account growth
initiatives
Participate in the Governance Calls with Clients and work with the DPE on Presentations
to the clients.
Responsible for understanding, analyzing and tracking various project metrics and head
count particulars.
Interacting with leadership team to plan risk mitigation, taking charge of account review
audits and presentation.
Co-ordination with Competency Leads along with SSP Leads and Hiring Leads for
supply issue and correcting the Demand –Supply mismatch
Providing support to Project Managers / Program Managers / PMO team at onshore
Generating reporting documents as well as presentations and other relevant documents.
Ensuring project documentation is kept up to date and relevant
MOMs and Project Documentation
Effective Co-Ordination in the arrangements for the Client visits.
Handled more than 200 Project Resources which includes the Program Managers, Project
Managers, Developers and Testers and have taken complete ownership of the on-
boarding and Off boarding independently.
ACADEMIC BACKGROUND:
(TULASIDEVI.M)