ToDo JIRA SERVICE DESK

Done --> que el contenido del mensaje aparezca en la respuesta al usuario

Done --> check if issue link is on or off --> it is ON

Done --> remove @mention default setting from the notifications

Done --> quitar link de view request on emails sent to users until we decifer how
can we do it painless for the users

Done --> check SLAs

Done --> eliminate turn off notifications from user's messages

add resolution field to jira when a ticket is being serviced in order to be edited
or remove the field