Hasil Uji Validitas Harapan

Correlations

Correlations
Total Ha
Pearson
Correlation Sig. (2-tailed) N
Ha1 ,435 ,000 100
Ha2 ,439 ,000 100
Ha3 ,447 ,000 100
Ha4 ,419 ,000 100
Ha5 ,410 ,000 100
Ha6 ,435 ,000 100
Ha7 ,458 ,000 100
Ha8 ,385 ,000 100
Ha9 ,456 ,000 100
Ha10 ,410 ,000 100
Ha11 ,409 ,000 100
Ha12 ,460 ,000 100
Ha13 ,421 ,000 100
Ha14 ,418 ,000 100
Ha15 ,481 ,000 100
Ha16 ,473 ,000 100
Ha17 ,436 ,000 100
Ha18 ,425 ,000 100
Ha19 ,495 ,000 100
Ha20 ,389 ,000 100
Ha21 ,426 ,000 100
Ha22 ,417 ,000 100
Ha23 ,511 ,000 100
Ha24 ,409 ,000 100
Ha25 ,444 ,000 100
Total Ha 1 100
 Hasil Uji Reliabilitas Harapan

Reliability

Scale: ALL VARIABLES

Case Processing Summary

N %
Cases Valid 100 100,0
Excludeda 0 ,0
Total 100 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,823 25

Item-Total Statistics
Scale Mean if Item Scale Variance if Corrected Item- Cronbach's Alpha
Deleted Item Deleted Total Correlation if Item Deleted
Ha1 76,5000 208,152 ,358 ,817
Ha2 76,5000 207,990 ,362 ,817
Ha3 76,6600 206,974 ,367 ,817
Ha4 76,4300 208,793 ,341 ,818
Ha5 76,2000 208,747 ,329 ,818
Ha6 76,4000 207,838 ,356 ,817
Ha7 76,4300 206,349 ,378 ,816
Ha8 76,5000 209,646 ,301 ,819
Ha9 76,3500 206,250 ,374 ,816
Ha10 76,1900 209,549 ,333 ,818
Ha11 76,0900 210,204 ,336 ,818
Ha12 76,5500 206,614 ,381 ,816
Ha13 76,2600 208,821 ,343 ,818
Ha14 76,2800 208,729 ,339 ,818
Ha15 76,2400 206,103 ,407 ,815
Ha16 76,2400 206,023 ,396 ,815
Ha17 76,6000 207,354 ,354 ,817
Ha18 76,4700 208,817 ,349 ,817
Ha19 76,4400 205,421 ,421 ,814
Ha20 76,3700 210,094 ,309 ,819
Ha21 76,2600 208,699 ,349 ,817
Ha22 76,1000 209,970 ,346 ,817
Ha23 76,4900 203,848 ,435 ,814
Ha24 76,4000 208,444 ,325 ,818
Ha25 76,4900 206,475 ,360 ,817
 Hasil Uji Validitas Kepuasan

Correlations

Correlations
Total Ke
Pearson
Correlation Sig. (2-tailed) N
Ke1 ,423 ,000 100
Ke2 ,425 ,000 100
Ke3 ,423 ,000 100
Ke4 ,406 ,000 100
Ke5 ,400 ,000 100
Ke6 ,480 ,000 100
Ke7 ,422 ,000 100
Ke8 ,501 ,000 100
Ke9 ,403 ,000 100
Ke10 ,435 ,000 100
Ke11 ,424 ,000 100
Ke12 ,435 ,000 100
Ke13 ,408 ,000 100
Ke14 ,415 ,000 100
Ke15 ,420 ,000 100
Ke16 ,426 ,000 100
Ke17 ,409 ,000 100
Ke18 ,428 ,000 100
Ke19 ,420 ,000 100
Ke20 ,481 ,000 100
Ke21 ,405 ,000 100
Ke22 ,470 ,000 100
Ke23 ,414 ,000 100
Ke24 ,400 ,000 100
Ke25 ,404 ,000 100
Total Ke 1 100
 Hasil Uji Reliabilitas Kepuasan

Reliability

Scale: ALL VARIABLES

Case Processing Summary

N %
Cases Valid 100 100,0
Excludeda 0 ,0
Total 100 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,813 25

Item-Total Statistics
Scale Mean if Item Scale Variance if Corrected Item- Cronbach's Alpha
Deleted Item Deleted Total Correlation if Item Deleted
Ke1 72,3200 205,998 ,340 ,807
Ke2 72,3700 205,973 ,342 ,807
Ke3 72,1900 205,630 ,338 ,807
Ke4 72,4000 206,283 ,319 ,808
Ke5 72,2900 207,541 ,319 ,808
Ke6 72,3600 204,798 ,408 ,804
Ke7 72,1800 205,927 ,339 ,807
Ke8 72,2500 202,937 ,425 ,803
Ke9 72,1900 206,256 ,315 ,808
Ke10 72,1600 204,439 ,347 ,806
Ke11 72,2800 206,830 ,346 ,806
Ke12 72,4000 205,374 ,353 ,806
Ke13 72,3300 207,274 ,329 ,807
Ke14 72,1800 207,240 ,337 ,807
Ke15 72,3400 205,722 ,334 ,807
Ke16 72,2900 206,309 ,347 ,806
Ke17 72,2100 206,511 ,324 ,807
Ke18 72,3500 207,098 ,354 ,806
Ke19 72,2100 206,955 ,343 ,807
Ke20 72,3500 203,260 ,402 ,804
Ke21 72,2200 207,244 ,324 ,807
Ke22 72,4200 204,569 ,394 ,804
Ke23 72,2500 207,260 ,336 ,807
Ke24 72,1100 206,604 ,313 ,808
Ke25 72,3100 207,145 ,323 ,807
 Hasil Frekuensi Karakteristik Responden

Frequencies
Statistics
Jenis Layanan
Pendidikan Indihome yang
Usia Jenis Kelamin Terakhir Pekerjaan Digunakan
N Valid 100 100 100 100 100
Missing 0 0 0 0 0

Frequency Table

Usia
Cumulative
Frequency Percent Valid Percent Percent
Valid < 20 11 11,0 11,0 11,0
21-30 22 22,0 22,0 33,0
31-40 30 30,0 30,0 63,0
41-50 21 21,0 21,0 84,0
> 50 16 16,0 16,0 100,0
Total 100 100,0 100,0

Jenis Kelamin
Cumulative
Frequency Percent Valid Percent Percent
Valid L 54 54,0 54,0 54,0
P 46 46,0 46,0 100,0
Total 100 100,0 100,0

Pendidikan Terakhir
Cumulative
Frequency Percent Valid Percent Percent
Valid S1 69 69,0 69,0 69,0
S2 3 3,0 3,0 72,0
S3 1 1,0 1,0 73,0
SD 1 1,0 1,0 74,0
SMA 21 21,0 21,0 95,0
SMP 5 5,0 5,0 100,0
Total 100 100,0 100,0
 Pekerjaan
Cumulative
Frequency Percent Valid Percent Percent
Tidak / Belum Bekerja 7 7 7 7
Pelajar / Mahasiswa 22 22 22 29
Karyawan Swasta 25 25 25 54
Pegawai Negeri Sipil 10 10 10 64
Mengurus Rumah Tangga 6 6 6 70
Wiraswasta 13 13 13 83
Lainnya 17 17 17 100
Total 100 100,0 100,0

Jenis Layanan Indihome yang Digunakan

Cumulative
Frequency Percent Valid Percent Percent
Valid Dual Play 29 29,0 29,0 29,0
Single Play 6 6,0 6,0 35,0
Triple Play 65 65,0 65,0 100,0
Total 100 100,0 100,0
 Data Rata-rata Butir Soal Harapan dan Kepuasan

Ques Hrpn Kepuasan

1 2,91 2,97
2 2,92 2,92
3 2,74 3,10
4 2,89 2,89
5 3,17 3,00
6 2,98 2,93
7 2,91 3,11
8 2,93 3,04
9 2,97 3,10
10 3,03 3,13
11 3,36 3,01
12 2,80 2,89
13 3,15 2,96
14 3,03 3,11
15 3,10 2,95
16 3,22 3,00
17 2,73 3,08
18 2,94 2,94
19 2,95 3,08
20 3,01 2,94
21 3,14 3,07
22 3,06 2,87
23 2,84 3,04
24 3,02 3,18
25 2,94 2,98

Mean 2,99 3,01

Descriptives

Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Harapan 25 2,73 3,36 2,9896 ,14704
Kepuasan 25 2,87 3,18 3,0116 ,08567
Valid N (listwise) 25
 Grafik Cartesius Harapan dan Kepuasan

Graph