DURGESH SAINI

Mobile: + 91-9871227504 Residence: 09368104807 E-Mail: saini.durgesh@live.com

Seeking middle level assignments in Marketing/ Sales / Operations/BPO/KPO

Proceses with well known organisation.

PROFESSIONAL SNAPSHOT

 A result-oriented professional with over 3 years of experience in the areas of Business Development
,Retail Sales, BPO Operations Management, CRM & Customer Service.

 Professional with natural flair for building relations, customer service and achieving optimum level of
customer satisfaction, well-seasoned in handling customer queries & issues smoothly by providing best
possible solutions to the customers. Rich experience in customer feedback accumulation and
implementation in Sales Promotion & Overall Process .

 Highly motivated, positive and goal-oriented, with demonstrated professionalism, attention to detail
as well as the ability to build and lead effective teams
 Core Competencies include :
Team Management Retail Sales/Operation Quality Audit
Customer Service Operations Management Relationship Management

 Possess excellent interpersonal, communication and organizational skills with abilities in team
management, customer relationship management and planning.

 Presently Associated with Vishal Retail Limited as Asst. Area Manager

KEY RESULT AREAS

Retail Sales Operations/ Coordination

 Formulating & implementing sales promotion plans and new store concepts to generate increased sales for
achievement of revenue targets.
 Coordinating with Marketing Team and Merchandising Team for promotional activities and special products.
 Ensuring stock availability in time as per sales plan with the help Budgeted PIR.

 Overseeing the day-to-day management of the store in accordance with overall company policy.
 Developing plans to improve the commercial performance of the store by increasing its turnover and
maximizing profitability.
 Managing all aspects of corporate sales.
 Extending administrative support to the sales for achievement of the set targets.

 Coordinating the in-store promotional activities for new releases , BTL Activity (Weekly).

Visual Merchandising & Inventory Control

 Ensuring that visual merchandising (Menu-PIR) is consistent with customers' expectations of the brand.
 Checking inventory of products, ensuring that shelves and racks remain stocked and that the product is
frequently rotated out of storage areas.
 Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to
minimize the possibility of the product being stolen.
 Managing stock levels and making key decisions about stock control (STR).

 Setting individual sales goals (quotas ) with the help of Sales Day wise-Division wise Plan.

MIS/Reports

 Internal MIS/Analysis/Data support to Top Management and Store.

 Weekly and monthly reports (Working on Reviews).
 Monthly store reports.

BTL Activity

 Planning & budgeting BTL activities for the stores- objective is to increase the footfall & get the good
redemptions.
 Managing advertisement campaigns, Road shows, Display schemes.
 360 degree communications using outdoor, direct mailers events etc.

PROFESSIONAL EXPERIENCE
Since Feb-2010 Asst. Area Manager Vishal Retail Limited
Growth Path:

Organization Duration Designation

Mphasis – An HP Company 02 Years SME – Process Development

Team Management

 Leading, mentoring & monitoring the performance of the team to ensure efficiency in process
operations and meeting of individual & group targets.
 Conducting training sessions & in house forums to boost the technical and soft skills of the associates.

 Ensuring that adequate staffing levels exist in order to effectively operates the process and that
employees receive the training necessary to perform their job responsibilities independently.

 Mentoring employees so that the company can promote employees from within and develop future
leaders, potentially for employment at other locations(IJP).

Accountabilities:

 Spearheading operations with a team of 15+ agents.

 Mentoring team members towards achievement of their professional & personal goals.

 Conducting training sessions.

 Qulity Call Audits (Internal)

 Appraisals , PDAP , Attrition Rate etc.

EDUCATIONAL CREDENTIALS

MBA from IIPM New Delhi (Marketing, Finance & SCM).

BBA from MTIM New Delhi (Sales & Marketing).
ITS SKILLS

MS DOS / Windows7/Vista MS Office03-2007 Internet SAP ECC6.0 IBM CRM/PACS/PPAS

Hardware & Networking HTML

Live Projects

• Three year On the Job Training projects in companies i.e. HDFC Bank, ICICI Bank, IDEA (postpaid
connection) and Airtel (WLL) for the Partial fulfillment of BBA (Industry Integrated) Programme .

• Presentation of Business Policy on “Core competencies should be the best strategic choice for Modern
CEO’s”.

• A Foreign Educational tour to BELGIUM and FRANCE (Industrial visits to Coca-cola, Picanol, Port of
Antwerp, Palm Breweries, Breendonk )

PERSONAL VITAE

Date of Birth : 02/05/1986.

Address : House no. 62,Block-C,Sector 51, Noida-201301
Languages Known : English and Hindi.
Fathers Name : Shri Subhash Chand Saini
Mothers Name : Smt. Sharda Saini
Marital Status : Single
Nationality : Indian
Passport : Yes
Hobbies : Social Networking , Riding Bike , Watching TV

Date-:
(Durgesh Saini)
Place-: