Scribd Logo
Upload

Welcome to Scribd!

  • Pelow

    Uploaded by

    Muhammad Fikri Haikal
    11 views1 page
    This flowchart outlines the steps a customer service representative should take when receiving a call from a customer. The representative first asks how they can help, then determines if the caller has a problem with a product, shipping, or billing. They then either transfer the caller to sales, take the caller's information to address the problem, or transfer them to the help desk.

    Original Description:

    .

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This flowchart outlines the steps a customer service representative should take when receiving a call from a customer. The representative first asks how they can help, then determines if the caller has a problem with a product, shipping, or billing. They then either transfer the caller to sales, take the caller's information to address the problem, or transfer them to the help desk.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    11 views1 page

    Pelow

    Uploaded by

    Muhammad Fikri Haikal
    This flowchart outlines the steps a customer service representative should take when receiving a call from a customer. The representative first asks how they can help, then determines if the caller has a problem with a product, shipping, or billing. They then either transfer the caller to sales, take the caller's information to address the problem, or transfer them to the help desk.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Elsa Dwi Aprilia

    1A D3-Teknik Kimia
    Start
    171411005

    Product info or
    help placing order
    Answer Phone

    Other
    How can we
    help 1

    Customer
    service

    Take name and Shipping Billing


    What is the
    company problem 2

    Problem
    with
    product?

    Transfer to sales Take name and


    (ext. 2203) company

    Transfer for help


    Finish desk (ext. 2217)

    Finish
    3

    You might also like