1.

Please enter your details below

Name
Telephone Number
Email Address

Question Title

2. How easy was it to contact our Service Department?

Very Easy
Easy
Difficult
Very Difficult

Question Title

3. How helpful were our service advisors in dealing with your enquiry?

Very Helpful
Helpful
Unhelpful
Very Unhelpful

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4. How would you rate the availability of an appointment?

Excellent
Good
Poor
Very Poor

Question Title

5. How easy was it to find the Service Centre?

Very Easy
 Easy
Difficult
Very Difficult

Any suggestions how we could make this easier?

Question Title

6. Upon arrival how friendly and helpful were the Service Team?

Very Helpful
Helpful
Unhelpful
Very Unhelpful

Any suggestions how we could be more helpful?

Question Title

7. How helpful was it to talk directly to the technician carrying out the work on your
motorhome?

Very Helpful
Helpful
Unhelpful
Very Unhelpful

Question Title

8. How well informed were you of progress whilst your motorhome was in for
repair/service?

Very Well Informed

Well Informed
Poorly Informed
 Very Poorly Informed

Any suggestions how we could improve?

Question Title

9. How would you rate the Service Advisor's explanation of the work completed and the
invoice?

Excellent
Good
Poor
Very Poor

Any suggestions how we could improve?

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10. How satisfied were you with the work completed and time taken?

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied

Any suggestions how we could improve?

Question Title

11. Following your service/repair how likely is it that you would recommend Tyne Valley
Service Centre to a friend or colleague?

Very Likely
Likely
Unlikely
 Very Unlikely
What would make it more likely that you would recommend us?

Question Title

12. Overall how would you rate the quality of service you received from Tyne Valley
Motorhomes?

Excellent
Good
Poor
Very Poor
Any suggestions how we could improve your experience?