Seven C’s of Effective Communication (1.

Completeness)
1. How would you send an email to reserve a hotel’s banquet room?
To: hotel_ABC@gmail.com
Subject: Reservation request of banquet room
Message:
Assalam o aleikum,
My name is Khan and I am a student of International University (BSSE).I need
to reserve your hotel’s banquet room on 19th November, 2018 for 2 hours from
9AM to 11AM for an Islamic conference. I need a banquet room for about 50
people with the facility of tea and snacks.
Kindly send me details regarding this.
From: Khan@gmail.com
2. Suppose you are a president of local town club. How would you respond
to the following inquiry that is received from an out-of-town member?
I am new to the city and would like to consider joining your club. As I
will be visiting your club within a month, will you please tell me
where the next meeting will be held.
Answer:
Thank you for showing your confidence. Next meeting will be held in abc
restaurant, Islamabad(location is given at the link below) at 10AM on 19 th
November,2018
3. Rewrite this incomplete inquiry
Please fax me in return the departures from Islamabad to Karachi on the 8 th.
Answer:
Send me the departure details from Islamabad to Karachi of PIA on 8th
November, 2018 on the email id: abc@gmail.com
4. Revise this incomplete letter to a new saving depositor:
Thank you for the confidence you have shown in us by the account you
recently opened. All the facilities are at your disposal and anytime we can be
of service, please call on us. Our appreciation is best expressed by our being
in service to you.
 Answer:
Thank you for showing your confidence.
All the facilities of bank draft, cheque, credit card, digital banking and loans
will be provided. Please call us on 03356990X1 in case of any queries.
Seven C’s of Effective Communication (2. Conciseness)
5. Revise the following letter by omitting all unnecessary repetitions:
Will you ship us sometime, anytime during the month of October would be
fine, or even November if you’re rushed (November would suit us just as
well in fact a little bit better) 300 of the regular 3 by 15- inch armbands with
white sewn letters in the centre.
Thank you in advance for sending these along to us by parcel post and not
express as express is too expensive.
Answer:
Ship us by parcel post during the month of November, 300 of the regular 3
by 15inch armbands with white sewn letters in the centre.
Thank you in advance.
6. Rewrite these long sentences by making them more concise:
a. There are three people who will work for our company.
Three people will work for our company
b. It has been decided that ten engineers will be hired.
Ten engineers will be hired.
c. The total balance due will be found on page 2 of this report.

d. There are four rules that should be observed.

Four rules should be observed.
e. Allow me to say how helpful your response was.
Your response was very helpful.
f. At this time I am writing to you to enclose an interview card that you
have to return to us as it has been post paid, for the purpose of arranging
a convenient time when we might get together for a personal interview.

Lecture Topic: Seven C’s of Communication

Seven C’s of Effective Communication (3. Consideration)
1. Rewrite the following sentences by making them more considerate:
a. We’re sure you must be frustrated by the length of time it has taken to ship
your order for the Hp printer.
Your order for Hp printer will be delivered within one week.
b. You failed to enclose your check in the envelop.
The cheque was not enclosed in the envelope.
c. You’re completely off base in your research proposal.
The research proposal need some careful crafting.
d. It is impossible to open an account for you today as your signature card has
not reached us.
We will gladly open your account as soon as your signature card reaches us.
e. We don’t refund if the returned article is soiled and unsalable.
We will refund if the returned article is unsoiled and salable.
Seven C’s of Effective Communication (4. Concreteness)
2. Rewrite the following sentences by making them concrete:
a. Professor H. will give consideration to the report.
Professor H. consider the reports.
b. The proposal has a requirement for …
The proposal requires…
c. Student held the meeting in the office.
Student met in the office.
d. The duty of the secretary is to check all incoming mail and to record it. It
addition, it is his or her responsibility to keep the assignment book up to
date.
Secretary checks all incoming mail and keep the assignment book up to date.
Seven C’s of Effective Communication (5. Clarity)
3. Rewrite the following sentences to ensure clarity for a layman:
a. After our perusal of pertinent data, the conclusion is that a lucrative market
exists for the subject property.
 By studying your data, we conclude that your subject property have a lot of
scope.
b. A letter from a quality bureau to a plumber (who wrote to the bureau to tell
them that HCL acid is good for cleaning out clogged drains):
“The efficacy of hydrochloric acid is indisputable, but we cannot assume
responsibility for the production of toxic and noxious residue as a by product
thereby looking for an alternative procedure”.

Use of HCL is toxic so we are looking for other alternatives.

Seven C’s of Effective Communication (6. Courtesy)

4. Rephrase these sentences to make them more courteous in tone:
a. Each customer will have the new changes noted to his bill. (Reword
into the plural)
Customers will have the new changes noted to their bill.
b. Our criteria are firm: he is to be a scholar; he is to be a good teacher.
(Reword to include both genders)
Our criteria is that a candidate should be a good scholar as well as a
good teacher.
c. Each manager has an assigned parking place. He should park his
car… (Reword with the passive)
Parking place has been assigned to each manager.
5. Rewrite the following letter by making it more tactful and courteous:
Dear Madam,
We don’t see how your dress could have been damaged in the way
you say it is. It was in perfectly good condition when it left our store,
and our delivery man says that he was very careful in handling your
dress. However, we want you to be completely satisfied, so we will
send a man to look over the damage and make an adjustment as soon
as possible.
Yours very truly.
Answer:
 Dear Madam,
As we don’t normally send the defective products but your complaint
will be considered and for your satisfaction, a person will be send to
look over the damage to make adjustments.
Yours very truly.
6. Rewrite the given paragraph by replacing all the discriminatory
expression with non-sexist alternatives:
Interested in beautifying your company’s property with no care or
worries? We’ve been in business for over 25 years helping men just
like you. Here is what we can offer:
Shrub Care: Your workmen will no longer need to water shrubs. We’ll
take care of that.
Seasonal System Checks: Don’t worry about your foreman having to
ask his workers to turn on the sprinkler system. Our repairmen take
care of that for you.
Call today for prices. Let our skilled craftsmen work for you.
Answer:
Interested in beautifying your company’s property with no care or
worries? We’ve been in business for over 25 years helping people just
like you. Here is what we can offer:
Shrub Care: Your workers will no longer need to water shrubs. We’ll
take care of that.
Seasonal System Checks: Don’t worry about your supervisor having
to ask workers to turn on the sprinkler system. Our team take care of
that for you.
Call today for prices. Let our skilled workers work for you.
Seven C’s of Effective Communication (7. Correctness)
Choose the correct word/words that should be used in each sentence:
a. This act will not (effect, affect) my confidence in you.
This act will not affect my confidence in you.
b. I am (anxious, eager) to (tell, advise) you that you are right.
I am eager to tell you that you are right.
c. (Continuous, continual) rains are drenching the fields.
Continual rains are drenching the fields.
d. RXZ College employs 10 (imminent, eminent) scholars.
RXZ College employs 10 eminent scholars.
e. The dissension (between, among) the five departments has been settled.
The dissension among the five departments has been settled.
f. We had (already, all ready) received the suit when your letter arrived. I am
(already, all ready) to write this customer.
We had already received the suit when your letter arrived. I am all ready to
write this customer.